The trimmer works well but it is a little heavy due to the battries weight. Expensive to replace trimmer feed line and battery is very expensive, I hope it lasts a long time before it dies.
Response from greenworkstools.comBy Greenworks, July 17, 2026
Thank you for sharing your feedback. We are glad to hear the trimmer is performing well for you, though we understand your concerns regarding the weight and cost of replacement items. Battery-powered tools can feel heavier due to the battery, but they are designed to deliver consistent, high-performance power without the maintenance of gas equipment. One of the key benefits of the 80V platform is that the battery is interchangeable across a wide range of Greenworks 80V tools, allowing you to expand your lineup without needing separate batteries for each product. To help maximize battery life, we recommend storing it in a cool, dry place, avoiding extreme temperatures, and fully charging it after each use. For the trimmer line, using the recommended size and minimizing contact with hard surfaces can help extend its lifespan. We appreciate you taking the time to share your experience and hope your equipment continues to perform reliably for you over the long term. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Really disappointed in this replacement. Why can't they provide one just like the original? First to get more string you have to hit the green button against the ground and green stuff shows up on the sidewalk. Secondly, and this is might be my fault, but replacing the string isn't as intuitive. The unfortunate thing is everywhere I look, all the replacements are just like this one.
Response from greenworkstools.comBy Greenworks, July 13, 2026
Thank you for your feedback. We are sorry to hear the replacement string head did not meet your expectations. The design may differ from the original, which can affect both line advancement and the restringing process. If you are having trouble with line feed, try making sure the spool is installed correctly, the line is wound evenly and not overfilled, and the trimmer is being used with the proper line length. If the line does not advance smoothly, lightly tapping the bump knob on a clean, hard surface may help. For restringing, checking the diagram in the manual and confirming the line is routed in the correct direction can also make the process easier. Your comments regarding usability and performance are valuable and will be shared with our team as we continue to evaluate product design and improvements. For additional guidance or troubleshooting, our success team is available through the Greenworks Tools website Contact Us page either on Chat or by phone at 1-888-909-6757 and may be able to assist further.
I've had this trimmer for a few months now, and i'm very impressed by how much power it has as well as great runtime. It has lasted well over an hour a few times now with power to spare. Charge time is about an hour, sometimes less. Cutting is very strong, and i've never had to use the higher output setting on it. I do recommend getting the shoulder strap like I did. The unit is a bit heavy. I would compare the electric to a gas powered trimmer as far as weight goes. Pretty similar. Definitely a great residential trimmer. I won't recommend this to a commercial user. You would have to by several batteries to be on standby for all day use.
The compatibility of the product is overstated. I had to file the string openings for proper fit. However, I would purchase the same product again.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 8, 2026
Hello Char23. Thank you for your feedback. We are glad to hear you would purchase the spool cover again, but we understand your concern regarding the fit. Compatibility can vary slightly depending on the specific trimmer model and wear on existing components, and we appreciate you pointing out the need for adjustment in your case. However, adjusting the string openings for proper fit is not recommended, as modifying the part can affect its integrity, interfere with proper string feed, and potentially impact safe operation. Your feedback on the string opening fit is helpful and will be shared with our product team as we continue to improve fitment and compatibility across models. If you need help confirming compatibility or would like assistance finding the correct part for your trimmer, please contact our success team with your model and serial number. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757. We appreciate you taking the time to share your experience.