The weedeater itself is fine. The 60V battery provides enough power and lasts long enough for my needs. However the spool cover broke after four, maybe five uses. I've been trying to find a replacement but it is out of stock everywhere. I'm basically at a point where I cannot safely or reliably use my weedeater and essentially threw away my money, all because of a cheap piece of plastic. I'm quite upset.
I bought my string trimmer by Greenworks over two years ago, and I got a solid over two years work out of it. I love the trimmer, it handled anything and everything I threw at it - until the spool cover broke. Now all I can do is wait for this piece to be in stock, because the trimmer doesn't work at all without the cover.
Ran for 10 minutes then the motor started smoking and burnt up. Not a very well built tool if it can't last longer than that. Called customer service and it said I was 159 in line. Left message and haven't heard from them since. Not a very good company to deal with.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous,
Thank you for your feedback. We are sorry to hear that you have encountered an issue with this unit. We apologize for the delay in responding to your requests. We have recently encountered an exceedingly high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each and every one. We do ask for your continued patience during this time. Currently, we are offer call back option if you wish to leave your phone number you will be place in cue in the order your call was received and an customer server agent will get back to you or please send an email request to info@greenworkstools.com one of our team members will be in contact with you at the earliest opportunity to discuss this matter.