Customer Reviews for Refurbished Excellent - Pre-Owned Greenworks 80V 17" Brushless String Trimmer with 2.0Ah Battery and Charger - Green
Customer Rating
1
Spool cover is junk
on October 8, 2020
Posted by: Greenworks user
Spool cover broke under normal usage. I've had other string trimmers that held up well, doesn't seem to be the case with this product. Replacement always on back order. If I have to replace entire trimmer, won't be with Greenworks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, October 9, 2020
Hello Greenworks user,
Thank you for your feedback! We apologize for the lack of availability of our this part. We are currently experiencing delays due to the current pandemic. We hope to have the parts available for you in the near future. For replacement part inquiries, please contact our helpline at 1-888-909-6757 or send an email to info@greenworkstools.com and we will gladly assist you with this. Thank you for your patience and understanding.
Bought this last year to replace old string trimmer. Was surprised at just how powerful battery powered trimmers have become. Very powerful and battery lasts 2 full mows to trim .33 acre property. Does a great job.
We decided to get rid of our gas powered lawn tools in July, 2017... We did some research for the best battery powered tools, not the cheapest... We bought the 21inch self propelled lawn mower and this 16 inch dual line trimmer.... The lawn mower is really self-propelled, better than any gas powered one that I have tried... I have not had 1 problem with this trimmer.... It has as much power as my Stihl gas powered one that I sold... I have bought additional spools and bumper, but that was just to make it easy to change when the line ran out, $15.99.... Very worth it with free shipping... Great tools and a great company also....
Trimmer worked great until the spool cover broke and now can't find the replacement part needed. We only used the trimmer maybe 10 times before the cover broke. If the cover is going to break so easy they need to supply a couple of replacements with trimmer. It sucks that I have a trimmer that is no good to me right now!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, September 10, 2020
Hello Hope,
Thank you for your feedback. Working hard in the garden is all part of the pleasure. However, it also means your tools need to work hard as well. This leads to wear and tear on trimmer parts. We do recommend having spare parts knob and trimmer line to help make regular maintenance easier. For replacement parts contact us at 1-888-909-6757 (1-888-90WORKS).
Thought after going Green with a Greenworks mower, trimmer, and blower I would be all set but like others offering reviews the spool cover broke and there is no replacement available. Doesn't make sense to switch brands since I have the batteries for Greenworks. How about a replacement trimmer? It was less than 6 months old when it broke.
1st time owner of a trimmer, it’s a powerful battery powered trimmer. You need protection from head to toe for sure. A few things need to be update on changing the wire, need more informative directions or pictures to make sure after the change of wire is secure. My first time changing it was a fail, and that whole thing spin out of the trimmer. Overall, performance is super powerful, able to get thru a 100sq ft yard without changing the battery. The wire itself would be stronger or last longer would be a plus. But overall the tool is powerful and wear protective gears using this tool. The weed will fly out fast.