Customer Reviews for Greenworks - Pro Brushless 2300 PSI (SGS Certified) 2.3 GPM Max / 1.2 GPM Electric Pressure Washer - Green
Customer Rating
1
Unit vibrates
on September 15, 2019
Posted by: Joanne2
from Fort Pierce, FL
Gender:Female
This machine functioned well the first three times I used it. By the 4th use, it began vibrating so much, I couldn't hold the sprayer for any length of time. The vibration was so bad, I thought I would get nerve damage in my hand! Everything was set up just the same as it had been the other times I used it, and the troubleshooting guide does not address vibration. I am very disappointed. Now I have a machine I can't use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools , Digital Engagement Team, September 17, 2019
Hello Joanne2
Thank you for taking the time voice your concerns. We are sorry to hear about your experience with the1800 PSI Electric Pressure Washer (5101402). We would like to assist you further, but we do require some additional information from you. Since we are unsure what the issue is with your unit, we suggest contacting our customer support center at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com and one of our representatives will be able to go through some troubleshooting options with you. If necessary, we can also discuss the warranty process and what your next step would be. All we ask is that when you're calling, you have your serial number, date of purchase and model number at the beginning of the call, so we can help you best.
I had this unit for 8 months and used 7 times to wash my car. Today I tried to use it again for my monthly car wash and it just won‘t turn on. I fried to reset the power, but still won‘t work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools , Digital Engagement Team , September 17, 2019
Hello 4sider Sorry to hear of the troubles you are experiencing. We would need to discuss your experience with your 1800 PSI Electric Pressure Washer (5101402) further in order to assist you because it could be a couple of things that are causing this. It may be an issue with the water supply, check there are no kinks, or the garden hose is not too small. Or it could be that the pump is sucking air, check that all hoses and fittings are airtight. Turn the device OFF and purge the pump to alleviate any air pressure that has built up. Please make sure you purge the unit before each use. It’s important to remember when purging the unit to remove the nozzle on the end of your wand and make sure there are no kinks in any of the hoses and the unit is receiving pressurized water of at least 50 P.S.I. If issues persist, please contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com for further assistance. GreenWorks will be happy to further investigate this issue with you.
I just bought this pressure washer because I had cleared my deck for Hurricane Dorian's arrival, and saw how desperately it needed a cleaning. I am very pleased with its performance and how accessible the hook-ups and nozzles are. It also has nice long cords and hoses.
I'm reserving my 5 rating because the first one I bought worked great, but had an oil leak after the first use. I called them to ask what I had to do to repair it and they cheerfully quickly sent me a new one. I have NOT had the opportunity to use the replacement yet, but I will review the first one withholding that star because of the defect. I saw the greatest change in the cleaning of my patio which was literally black and green from the wet 2 years we had. Normally, I cleaned it every year, but my old power washer just would not start up last summer, thus my shopping/purchase of the Greenworks 1950 PSI Electric Pressure Washer. I WISH I'd taken photos of the BEFORE and AFTER to show you the difference. (It's 30 years old) It cleaned the patio and the cement looks NEW. I really like the big wheels for mobility and the roll-up hose. But the greatest feature is the result. I did not even use the expensive cleaners. I just used cold water from my outdoor spigot and all the slime...GONE! Oh...and I cleaned all my outdoor wood furniture that all looks new as well. (That one seat slat side that I missed cleaning was what the entire table an bench looked like before I used the pressure washer. Thank you for the great product and the incredible service from Greenworks. .
After about 1 year the unit will only run for about 10 min before shutting off. Seems like it needs to cool down for about 30 min before another 10 min run. Garbage.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools, Digital Engagement Team , September 3, 2019
Hello Mike 01
Sorry to hear for the challenges that this 2200 PSI Electric Pressure Washer (5102302) is providing. There could be a few issues that could be causing this 1. Air in the water line or hose creating an unstable flow which creates the chugging and intermittent use. To fix this bleed the air out of the garden hose prior to attaching to pressure washer to the hose, and once it is attached bleed out the pressure washer while the tip is removed from the wand. Depending on hose length and diameter this could take 60 to 120 seconds 2. Could be an intermittent power issue as well either from the power source or a motor related issue. Please call us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com before making the decision to give up on the unit.