Customer reviews from geappliances.com
GE - 4.3 Cu. Ft. 10-Cycle High-Efficiency Steam Front-Loading Washer
Average customer rating
4.3
(1,118 Reviews)
Rating breakdown 1,118 reviews
5 Stars
757
4 Stars
176
3 Stars
68
2 Stars
42
1 Star
75
85%of customers recommend this product.
(
922 out of
1,079)
Customer Reviews for GE - 4.3 Cu. Ft. 10-Cycle High-Efficiency Steam Front-Loading Washer
Customer Rating
5
Great washer has wonderful features
on October 6, 2022
Posted by: Chef Dryer
from Show Low, AZ
I love the washer it is very quiet. the longer is dryer than normal which makes the dryer work less. This make the units more efficient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Failure in less than 5 years
on November 2, 2022
Posted by: Flypa
from Pennsylvania
Frustrated that washer broke down in less than 5 years of use with main rotor failure
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 4, 2022
Hi - We are deeply sorry to hear about the difficulty you are having with your GEA washer and apologize for your disappointment and inconvenience This is not the owner experience we want for you and understand your frustration. An email has been sent to you to gather additional information regarding your situation. We would appreciate a response at your earliest convenience.
Kind regards - Vikki@GEA
Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Total Loss
on March 30, 2023
Posted by: Tired old trooper
from Indiana. Land of taxes
Purchased matched pair for new home. Shortly after warranty expired Softener and bleach dispenser failed to dispense products. Several articles of clothing were ruined by bleach that should have been dispensed in white cycle appears to have been dispensed in following wash cycle (colored clothes). So we no longer add bleach or softener. THEN, knob that allows setting for cycles failed to allow changes (spins freely).
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 31, 2023
Hello,
We’re sorry to hear that you had so many issues with your washing machine. Laundry is a big part of life and having your washer suffer unexpected failures can be incredibly frustrating, especially if it ruins your clothes in the process. This is not something we want or expect from our products, and we take your feedback seriously. We have forwarded your experience over to our product team and we will work hard to ensure that issues such as this don’t occur in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re sorry to hear that you had so many issues with your washing machine. Laundry is a big part of life and having your washer suffer unexpected failures can be incredibly frustrating, especially if it ruins your clothes in the process. This is not something we want or expect from our products, and we take your feedback seriously. We have forwarded your experience over to our product team and we will work hard to ensure that issues such as this don’t occur in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
5 year and done
on May 11, 2023
Posted by: Stormy88
from Florida
Well this worked great until it didn’t. This will be the shortest amount of time ever for a new machine. I’ve owned multiple brand new machines. Just about 5 years and the rear bearing failed which would cost more than a new machine. I purchased a warranty but unfortunately I had my home being built and made the purchase before I even actually had them delivered and installed so my time passed for that. The repair too much Unless I tried to do it myself which just isn’t going to happen since the whole machine has to be taken apart :-( I feel like it should have lasted longer and I’ve seen many people with the same issue now.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 12, 2023
Hello,
We appreciate you taking the time to let us know about your experience.
For the best assistance with this, we definitely recommend scheduling the service appointment with our technicians. They would be able to come out and diagnose everything. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
We appreciate you taking the time to let us know about your experience.
For the best assistance with this, we definitely recommend scheduling the service appointment with our technicians. They would be able to come out and diagnose everything. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Won’t last 4 years
on June 27, 2023
Posted by: Anotherfrustratedcustomer
from Madison WI
Do not expect more than 4 years out of this washing machine. We got this washer after its predecessor (similar model) died after 4 years (bearings went out). GE offered us a good deal on a replacement washer, so we took it. Big mistake. The replacement machine also lasted only 4 years — and we are a family of four with average laundry needs. Never again GE
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 28, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your washing machine has stopped working; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your washing machine has stopped working; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Door hinge continually breaks
on October 26, 2023
Posted by: thegfd42
I’ve had this washer for about 4-5 years. I already had to replace the door once, and now it’s breaking again! The hinge on the door is awful - so weak. I even tried propping it up on something while not in use, but the darn thing is breaking again. I feel like I will be going down a rabbit hole if I keep having to replace the door time and time again. I’m almost at the point where I’m gonna buy a new washing machine, and not one from GE.
Response from geappliances.comBy Sylvia, GE_Appliances, October 26, 2023
Hi,
We're sorry to hear about your washer's door breaking. Having this happen multiple times is concerning, and we'll make sure our quality team has your comments to improve future models.
We recommend scheduling service so one of our technicians can take a look at your washer. To do so, please call 1-800-432-2737.
Thank you for your patience and understanding.
-Sylvia@GEAppliances
We're sorry to hear about your washer's door breaking. Having this happen multiple times is concerning, and we'll make sure our quality team has your comments to improve future models.
We recommend scheduling service so one of our technicians can take a look at your washer. To do so, please call 1-800-432-2737.
Thank you for your patience and understanding.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
worked great, until it didn't
on October 28, 2023
Posted by: boymomSL
from Downers Grove, IL
Bought this washer 6 years ago. Has always worked well for a house with 2 boys (so.many.dirty.things.to.wash). Stopped mid-cycle, towels are soaked, door gasket shredding, filled up drain filter, small water leak. Replaced the gasket and two of the shocks, but looking like the "spider bracket" is the root of the problem. I'm pretty handy, but debating if i should sink more time and money into this machine or not. I would expect that a washer that retails for this much would last longer.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
1
Response from geappliances.comBy GE Appliances, October 30, 2023
Hello,
Thank you so much for connecting. We appreciate the honest feedback regarding your washer and we're sorry to hear it's no longer operating properly. This is certainly not the experience we want for any of our consumers. Your comments are extremely important and will be considered by our product design team for review.
Best wishes, from your friends at GE Appliances. - Tierra@GEAppliances
Thank you so much for connecting. We appreciate the honest feedback regarding your washer and we're sorry to hear it's no longer operating properly. This is certainly not the experience we want for any of our consumers. Your comments are extremely important and will be considered by our product design team for review.
Best wishes, from your friends at GE Appliances. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Front load washer
on December 4, 2023
Posted by: Dt4321
Very poor quality washer. Often smells of wet water. The clothes do not get clean and the spin cycle is louder than a jet engine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, December 12, 2023
Hello,
We're sorry to hear about the issues you've experienced with the washer.
If you have an odor coming from your front load washer, we recommend referring to the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820&_ga=2.3295864.958305912.1694098782-1100713441.1674245189
To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
We recommend referring to the link below for normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances.
-Charlie@GEAppliances
We're sorry to hear about the issues you've experienced with the washer.
If you have an odor coming from your front load washer, we recommend referring to the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820&_ga=2.3295864.958305912.1694098782-1100713441.1674245189
To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
We recommend referring to the link below for normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com