Customer reviews from brother-usa.com
Brother - ADS-4700W Duplex Document Scanner - White/Black
Average customer rating
4.2
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
13
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
12 out of
12)
Customer Reviews for Brother - ADS-4700W Duplex Document Scanner - White/Black
Customer Rating
3
Good scanner but problematic document feeder
on January 15, 2023
Posted by: BAGAYG
from Tucson AZ
Fast scans but MANY problems with ADF. Very good quality scans but document feeder very problematic with more than one page, even as few as 3 or 4 pages frequently "jam" causing frustration.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 18, 2023
We understand you're experiencing document jam issues with your Brother ADS-4700W machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/182293
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/182293
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Perfect portable scanner for letter/legal size doc
on April 24, 2023
Posted by: Lisa
from Willamina, OR
I purchased this to bring with me to signing jobs (I'm a mobile notary), as some contractors require scanning signed documents and uploading them to platforms before leaving the signing table. Saves lots of time and effort if they can be reviewed before shipping the hard copies. Works great.
Written by a customer while visiting brother-usa.com
Customer Rating
1
I liked my old one better
on July 31, 2023
Posted by: Dartmouth
from Dartmouth
I didn't like it. It chewed and skewed by papers. Sent it back and bought refurbished ADS-2800W
Written by a customer while visiting brother-usa.com
Customer Rating
1
Difficult to use!
on August 26, 2023
Posted by: James
This product is so difficult to set up. I have spent nearly 8 hrs trying to connect my google drive to it. With the Epson Receipt Scanners I was set up in a few minutes. I haven't been this frustrated with a product in my life.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, August 29, 2023
We understand you're experiencing issues setting up your Brother ADS4700W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Works ok when it actually works
on October 29, 2024
Posted by: AITA
This thing is a pain to use. if you put more than one sheet in at a time it feeds two or more at the same time and errors out. So I have to take the paper and lay it out a piece at a time fanned out so it won't grab more than one sheet, but then half the time it tells me there's no paper in the feeder. If I let go of the fanned papers to let them fall into the feeder properly it starts grabbing more than one sheet. I got this to be a time saver, but it takes an eternity to get my scanning done because of all the errors. I absolutely recommend you find something else.
Response from brother-usa.comBy Brother Customer Service, November 1, 2024
Thanks for taking the time to review your experience with the Brother ADS4700W. We appreciate your feedback. I’m sorry to hear that you are having No Paper Error issues with the Brother ADS4700W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/ADS4700W
Below is an answer link to the Manual for the Brother ADS4700W with a few key answers, to try.
Answer Link: https://support.brother.com/g/s/id/htmldoc/ads/cv_ads4300n/use/html/search_result.html?c=us&lang=en&prod=ads4700w_us_eu_as&KEY=Paper&KEY_ORG=No%20Paper
https://www.brother-usa.com/support/ADS4700W
Below is an answer link to the Manual for the Brother ADS4700W with a few key answers, to try.
Answer Link: https://support.brother.com/g/s/id/htmldoc/ads/cv_ads4300n/use/html/search_result.html?c=us&lang=en&prod=ads4700w_us_eu_as&KEY=Paper&KEY_ORG=No%20Paper
Written by a customer while visiting brother-usa.com