Delivery took a bit longer than expected (also paid for white glove delivery), but communication via UPS and 3rd party delivery was good and w/o issues. Ultimately, the GB Classic bed is comfortable - feels more on the firm side to me(listed as med-firm), but I think this will not be a problem as time goes on. I would recommend Ghost Bed and would not hesitate to use them again!
I'll never own a different bed as long as I live and Ghostbed exists! I bought my first mattress 7 years ago and now I have 3(king for me, queen for guestroom, and cal king for my boyfriend's house)! Everytime I have a guest sleep over they always talk about how comfortable my mattress is and how they've never slept better!
I WAS able to negotiate/haggle the price a bit but when you order a King sized mattress you should get King sized pillows! They are NOT My Pillow adjustable and I've quit using them because of this. The mattress is a completely different feel from conventional and takes weeks, not nights, to get used to. It is body contour supportive and moderately comfortable. There is NO edge reinforcement, the mattress moves on the foundation and has to be repositioned frequently and it sleeps "hot" despite claims. Overall a 4 on a 1-10 and DEFINITELY would NOT buy again mostly because of the outrageously inflated price! The mattress industry is a huge ripoff and would spend the price of this one for a conventional Denver mattress next time! I've given up on finding a great, good sleeping mattress that you don't get screwed to screw on!