Customer reviews from greenworkstools.com
Greenworks - 24V 13-Inch Brushless String Trimmer Gen 2, 4.0Ah USB Battery and Charger Included - Green
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
170
4 Stars
46
3 Stars
8
2 Stars
16
1 Star
14
88%of customers recommend this product.
(
191 out of
218)
Customer Reviews for Greenworks - 24V 13-Inch Brushless String Trimmer Gen 2, 4.0Ah USB Battery and Charger Included - Green
Customer Rating
2
Line does not advance/feed
on November 28, 2023
Posted by: VX1100
Bought this last summer.
Tried using it 3 times. The line will not advance.
Very disappointed.
Tried using it 3 times. The line will not advance.
Very disappointed.
Response from greenworkstools.comBy Greenworks, November 28, 2023
Hello VX100,
We apologize for any trouble you have encountered and appreciate your feedback on this matter.
The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. NOTE * Do not pull or release the trigger too fast. We hope this suggestion helps, should you continue to have any further issues or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
We apologize for any trouble you have encountered and appreciate your feedback on this matter.
The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. NOTE * Do not pull or release the trigger too fast. We hope this suggestion helps, should you continue to have any further issues or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Not Sure About Longevity
on August 30, 2023
Posted by: MowGreen22
from Kentucky
Gender:Male
I have used this combo set for 2 months now, and I am having issues with the lawn mower and blower shutting off. The first month everything worked great, however I am now experiencing issues that makes me question the longevity of the items and batteries. I will be operating the mower, and it will just quit on me. So ill have to back up, restart it, and continue forwards. The same thing happens with the blower. Hopefully this wont continue to be an issue, because before now I have loved the products.
Pros: Quiet
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 30, 2023
Hello MowGreen22,
Thank you for sharing your experience with this kit. We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Thank you for sharing your experience with this kit. We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love both of them!
on August 25, 2023
Posted by: Melorene
from Odessa, Tx
Gender:Female
I bought this mower/trimmer combo a couple of months ago and waited to give a review until I had used them several times. Starting with the mower: no pulling on a cord which sure helps with my shoulder, so lightweight and smaller than my gas mower so it’s easier to maneuver, so quiet I can mow early in the morning and I don’t wake the neighbors up. And of course, no running with my can to the gas station anymore. Next the trimmer: I can’t believe how lightweight it is! Great for my shoulders! My old weed eater ate up my arm muscles and it would take a day to shake it off. I can mow and trim my yard on one charge. I am extremely pleased with these tools!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible mower can't be returned
on August 15, 2023
Posted by: Kyle2023
from St. Louis, MO
Gender:Male
20 minute run time on a full charge and they won't let you return it once it's been used even once.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 15, 2023
Dear Kyle2023,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips help! If there is anything we can do to help improve your experience, please let us know; we can reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips help! If there is anything we can do to help improve your experience, please let us know; we can reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT WASTE YOUR MONEY
on July 25, 2023
Posted by: Neverbuythisjunk
from Kansas City MO
Gender:Female
Please do not waste your money on this! First, when it arrived 2 of the batteries didn't work and had to be replaced. The problem is, the batteries only last about 10 to 15 minutes. I can't even mow my entire yard with out it taking 4 days because I can only mow about a quarter before the batteries die and then have to charge for 24 hours before they can be used again. My lot is less than a quarter acre. Terrible customer service, absolutely worthless lawn mower. Do not waste your money on this unless you only have a 6 inch strip of grass to mow.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 25, 2023
Hello Neverbuythisjunk,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
We have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs! For further discussion, do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
We have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs! For further discussion, do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower/blower and trimmer
on July 3, 2023
Posted by: Bruce B07
from Apopka,FL
Gender:Male
I purchased the bundle deal. at first, I was nervous to buy this, b/c the deal was too good to be true. But I gave it a chance. Once I purchase this bundle, I was amazed on how fast it came to my house, less than a week from ordering. I received all 3 boxes, all in great condition, I start to charge the batteries right away and the next day was the test. Compare to my gas mower vs. the electric I was really amazed on how smooth the push was, the cut was strong, and the noise level was much quieter than the gas mower. For sure a great experience., I was able to listen to my music too, compared to my gas mower, I'm not able to hear anything on how loud it is. After reading a lot of bad comments on the battery life, i was really surprised on how long lasting my batteries was and still are, I have 2 24V batteries, I cut my whole yard, trim the edges and blow everything and I still have battery life left, my property size is 1/4 of an acre it not much but the mower does its job.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible experience
on May 29, 2023
Posted by: Terrible shipping
Gender:Female
Such a headache and disappointment. I would not recommend purchasing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 30, 2023
Hello there,
We're sorry to hear you've had a bad experience. If you would like to discuss your experience further we'd be happy to hear from you. Please do not hesitate to contact us at 1-888-909-6757 or by chat direct on our site. We're happy to hear from you.
We're sorry to hear you've had a bad experience. If you would like to discuss your experience further we'd be happy to hear from you. Please do not hesitate to contact us at 1-888-909-6757 or by chat direct on our site. We're happy to hear from you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light weight,small,gets the job done!
on May 24, 2023
Posted by: Sportsgal501
from Bronx,NY
Gender:Female
Purchased this one to replace the 60v 13" cordless 2.0ah we bought last Spring.A little heavy but worked flawlessly until this April for the first trim, somehow the feed for the spool got messed up.
We opened it up thinking it would be an easy fix but nope.We have an electric trimmer that we have used for four years and was totally stumped by the Greenworks one,we ended up throwing the tool away and ordered this newer,smaller version.
If you have a small yard or garden,this will work in cutting the lawn as well as trimming the sides.
The only issue was the spool that is installed,it cut itself off at least four times,were we ended up taking it out and using our other brand's .065-inch single line spool instead.
It took 45 minutes (due to the spool issue) to finish but it still has one bar left of energy on the battery.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com