Customer reviews from greenworkstools.com
Greenworks - 24V 13-Inch Brushless String Trimmer Gen 2, 4.0Ah USB Battery and Charger Included - Green
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
170
4 Stars
46
3 Stars
8
2 Stars
16
1 Star
14
88%of customers recommend this product.
(
191 out of
218)
Customer Reviews for Greenworks - 24V 13-Inch Brushless String Trimmer Gen 2, 4.0Ah USB Battery and Charger Included - Green
Customer Rating
1
Doesn’t auto feed. Reported in another review.
on October 2, 2025
Posted by: Anonymous
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Doesn’t auto feed. Previously reported I to Greenworks.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 3, 2025
Hello Jeff1234. We are sorry to hear that your auto-feed trimmer is not feeding properly. For optimal performance, make sure the spool is wound tightly with the correct line size, and that the spool cap is fully seated. Any misalignment or damage to the spool can prevent the auto-feed mechanism from working. If the issue persists, please contact our support team for troubleshooting or replacement options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Posted by: lash
from North Carolina
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well. Does not work when the grass over grown. Brought a second one for a relative.
Pros: Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Methos
from Washington
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to assemble, Edger feature workes great! Trimmer works as expected. Purchase with confidence!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: ABLE
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've only used the trimmer a couple of times since I purchased it, but it works as intended. It is powerful and the battery life is excellent. Well done!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Okay Trimmer.Battery lasted only 20 minutes.
on September 16, 2025
Posted by: Shahin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not as powerful as I thought but gets the work done. Battery does not last long enough.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Lightweight Trimmer - a few assembly issues
on September 9, 2025
Posted by: SusanH
from Cary NC
Gender:Female
[This review was collected as part of a promotion.] Since I already have a 24V hedge trimmer I bought the string trimmer only for a good price. Assembly was ok except for (1) wasn't sure whether to remove the rubber thingies that evidently just kept the shaft from scraping when disassembled for shipping (you need to do this) and (2) sticking the shaft parts together required a little bit of effort (hint - I used rubber gloves to better grip). Once assembled, it's easy to use - starts easily, battery inserts great. I think it does a fair trimming job if you're not doing a wide swath. If you're doing a lot of trimming over a large area, maybe a larger size (this is 10" - bigger than my previous 9" trimmer that was 34 years old and had a cord). Not sure how long the battery lasts - I trimmed for about 20 minutes and it was still going strong.
Pros: Cost-Saver, Easy to Use, Quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Silent Type
from Bardstown, Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Satisfied with the trimmer. It has taken awhile to get the adjustments set to fit my stature. Good quality.
Pros: Convenient, Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great Features and Light
on August 24, 2025
Posted by: Duckie Love
Gender:Female
[This review was collected as part of a promotion.] I received this for my 60th birthday and I couldn't be any happier.. I absolutely love this trimmer. I'm a tiny woman and this fits me super well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com