Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
248
4 Stars
64
3 Stars
29
2 Stars
15
1 Star
28
88%of customers recommend this product.
(
268 out of
306)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Posted by: New Home Owner
from St. Louis, MO
Verified Purchase:Yes
I’ve only been about to use my trimmer and my blower, because one of my batteries is defective. It’s been a rocky start with the company, but when I called into customer service they were very helpful with some of my initial delivery delays. Hopefully, everything will be resolved with the battery issue—as the trimmer and blower work great! They’re likely to be some of my new favorite yard tools—if the durability and reliability holds up.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Thank you for your review! We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this issue. Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: Tom N
Verified Purchase:Yes
I was recently diagnosed with a brain tumor that I knew would effect my normal outdoor activities . I enjoyed cutting grass so i decided to get a battery powered lawn mower so I wouldn’t trip on the cord until I get a little stronger. This was the best thingI ever bought. Its small enough to handle and went right thru the high grass. Came with mower, blower and edger. Great deal!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Erik3
from East Lansing, MI
Verified Purchase:Yes
Batteries last long enough for my 1/3 acre lot. Each one has worked great and I am very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JAS1988
from Liverpool, NY
Gender:Male
Verified Purchase:Yes
Everything has been great except for one issue on the mower. One side of the discharge door began to sag after the first mow. A screw that should be holding this in appears to have fallen out. I’m currently waiting to hear from customer service about a fix. I will update this review once I’ve heard back.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks, Customer Care, December 9, 2021
Hello JAS1988,
Sorry to hear that you are having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We see you have been in touch with our team and happy they were able to support you. Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help!
Sorry to hear that you are having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We see you have been in touch with our team and happy they were able to support you. Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help!
Written by a customer while visiting greenworkstools.com
Posted by: Daniel_cpa
Gender:Male
Verified Purchase:Yes
Replacing my old greenworks corded trimmer with battery model. Only complaint with the old was cord hassles. Battery model makes yard work peachy.
Written by a customer while visiting greenworkstools.com
Posted by: Lucas M
Verified Purchase:Yes
The weedwacker came damaged and to try and get support on the phone has taken 150 minutes minimum each time! Have called twice. Still no resolution.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 11, 2021
Hello Lucas,
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each and every waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation.
We are sorry to hear an item was received damaged. No need to worry, you can start the return process by simply downloading the Merchandise Return Form here.
https://www.greenworkstools.com/media/catalog/product/file/Greenworks_Merchandise_Return_Form_rev108182020.pdf
Should you still need help please try contacting us once more. We thank you for your patience and understanding.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each and every waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation.
We are sorry to hear an item was received damaged. No need to worry, you can start the return process by simply downloading the Merchandise Return Form here.
https://www.greenworkstools.com/media/catalog/product/file/Greenworks_Merchandise_Return_Form_rev108182020.pdf
Should you still need help please try contacting us once more. We thank you for your patience and understanding.
Written by a customer while visiting greenworkstools.com
Posted by: js135
Verified Purchase:Yes
Great little trimmer and edger for a small yard. Adjustable head makes it easy to meet a variety of trimming needs.
Written by a customer while visiting greenworkstools.com
Posted by: Chris Roesel
Verified Purchase:Yes
The battery did not last as long as expected. The handle cushion tore first time I cut the yard.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 14, 2021
Hello Chris ,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life, it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life, it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com