Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
334
4 Stars
85
3 Stars
30
2 Stars
19
1 Star
37
89%of customers recommend this product.
(
360 out of
405)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
1
Poor string feed
on August 20, 2025
Posted by: Reynolds Revival
from Yukon, OK
Gender:Female
Bought this hoping that the "self feed" vs "bump feed" would work better. Does not. I still have to stop, open the cap, advance the string, etc. The single battery doesn't last through my front and back yard. Tried to purchase a second battery in store but they didn't carry it.
Response from greenworkstools.comBy Greenworks, August 21, 2025
Hello Reynolds Revival.
We are sorry to hear that your experience with the 24V 12" String Trimmer & Edger has not met your expectations. The auto-feed system is designed to advance the line automatically when the trigger is released and engaged, but if the line is not feeding properly, it may be due to how the spool is wound or if the line is stuck. Making sure the line is wound tightly and not crossed over itself can often improve performance.
Regarding runtime, the included 2.0Ah battery typically provides up to 20–30 minutes of use, depending on grass type and trimming conditions. For larger yards, many users find it helpful to keep a spare battery on hand. Additional 24V batteries are available directly through our website at www.greenworkstools.com, as well as through authorized retailers such as Amazon, Lowe’s, and Home Depot.
We appreciate your feedback, as it helps us continue improving our tools. If the auto-feed continues to give you trouble, please reach out to our support team so we can help troubleshoot or explore warranty options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice.
Thank you for choosing Greenworks.
We are sorry to hear that your experience with the 24V 12" String Trimmer & Edger has not met your expectations. The auto-feed system is designed to advance the line automatically when the trigger is released and engaged, but if the line is not feeding properly, it may be due to how the spool is wound or if the line is stuck. Making sure the line is wound tightly and not crossed over itself can often improve performance.
Regarding runtime, the included 2.0Ah battery typically provides up to 20–30 minutes of use, depending on grass type and trimming conditions. For larger yards, many users find it helpful to keep a spare battery on hand. Additional 24V batteries are available directly through our website at www.greenworkstools.com, as well as through authorized retailers such as Amazon, Lowe’s, and Home Depot.
We appreciate your feedback, as it helps us continue improving our tools. If the auto-feed continues to give you trouble, please reach out to our support team so we can help troubleshoot or explore warranty options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice.
Thank you for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Mower Itself Is Great Battery Life Is Still Issue
on August 20, 2025
Posted by: Kai69
[This review was collected as part of a promotion.] So far, I’m happy with the mower in every aspect other than the battery life. I bought the mower based on my yard size and the only way I can get through with a single cut is not use the self propel and when it’s dry season where the grass is dry. Currently in summer I have to cut 1/2 of the yard, break and charge the battery for 30 min while I edge trim as the lush grass kills the battery and the mower strains to cut. I also cut weekly so it’s not like the grass is long. I thought about buying a pair of back batteries but the batteries costs as much as the mower. The idea of electric mower is great, the quality is decent.
Response from greenworkstools.comBy Greenworks, August 20, 2025
Hello Kai69.
Thank you for sharing your experience with the 48V (2x24V) 21" Cordless Battery Self-Propelled Lawn Mower. We are glad to hear that you are satisfied with the mower’s overall quality and design.
We understand your frustration with the battery life, especially during the summer when grass is thick and lush. Battery performance can vary depending on factors like grass height, moisture, and terrain, so it is not uncommon to see shorter run times under heavier loads.
We realize that replacing or adding extra batteries can be costly, and we appreciate your perspective. Your feedback is valuable, and we will share it with our product team as we continue to improve battery performance and overall mower experience.
Thank you again for taking the time to provide detailed feedback. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience with the 48V (2x24V) 21" Cordless Battery Self-Propelled Lawn Mower. We are glad to hear that you are satisfied with the mower’s overall quality and design.
We understand your frustration with the battery life, especially during the summer when grass is thick and lush. Battery performance can vary depending on factors like grass height, moisture, and terrain, so it is not uncommon to see shorter run times under heavier loads.
We realize that replacing or adding extra batteries can be costly, and we appreciate your perspective. Your feedback is valuable, and we will share it with our product team as we continue to improve battery performance and overall mower experience.
Thank you again for taking the time to provide detailed feedback. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Posted by: Howard J
from South Carolina
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was unsure how battery powered lawn tools would be, but I am more than satisfied with the results! My wife loves mowing and now she can whenever she wants because there's no messing around with gas or struggling to start the mower.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to put together
on August 16, 2025
Posted by: Tim1966
from Kansas City, MO
Gender:Male
[This review was collected as part of a promotion.] Looking forward to using this mower for a long time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best electric/ battery mower I have ever owned.
on August 14, 2025
Posted by: Michael T K
from Jackson, MI
Gender:Male
[This review was collected as part of a promotion.] I have owned other cordless electric lawn mowers, but this beats them all. It is more powerful so it doesn't get bogged own and stalls out.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No complaints
on August 13, 2025
Posted by: Aubster
from Lacey, WA
Gender:Female
[This review was collected as part of a promotion.] My husband has been using this and he thinks it was a good purchase. The self-propelled motor is nice and battery lasts a while. No complaints here! "I dont think of it as a chore" he says.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
LOVE This Mower
on August 2, 2025
Posted by: MowerMan88
Gender:Male
[This review was collected as part of a promotion.] I absolutely love my Greenworks 48v lawnmower. I had a different brand mower before this one (I won’t name names), and it doesn’t even compare. My backyard is a decent size, and I’m able to mow the whole thing in one go without any issues. This mower runs smoothly, feels much sturdier than my last one, and I really appreciate how lightweight and quiet it is. Honestly, it’s one of the best purchases I’ve ever made.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The best mower I’ve ever had!! Reliable and long lasting battery life
on July 28, 2025
Posted by: Juan24
from Arkansas
Gender:Male
[This review was collected as part of a promotion.] I bought this a couple of months ago. Highly recommended by my son. I didn’t really think that a cordless battery operated mower would have any power. This one did not let me down. The power in the longevity of the battery is enough to keep me busy throughout the day doing my lawn, which is an acre and gross pretty fast where we are from. We use it weekly and I sometimes take it to my father-in-law son. Use it there too, and I love it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com