Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(367 Reviews)
Rating breakdown 367 reviews
5 Stars
236
4 Stars
62
3 Stars
27
2 Stars
15
1 Star
27
88%of customers recommend this product.
(
256 out of
292)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
1
Terrible mower can't be returned
on August 15, 2023
Posted by: Kyle2023
from St. Louis, MO
Gender:Male
20 minute run time on a full charge and they won't let you return it once it's been used even once.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 15, 2023
Dear Kyle2023,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips help! If there is anything we can do to help improve your experience, please let us know; we can reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips help! If there is anything we can do to help improve your experience, please let us know; we can reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Horrible Mower
on August 24, 2023
Posted by: wking
from North Texas
Gender:Male
Had this for a couple of months now and it just isn't up to par.
1 set of batteries lasts 23 minutes max. So about 45 minutes total mowing time for 2 sets.
If just used the batteries will take 1 hour to cool down then another hour to charge.
The switchover from the front set of batteries to the rear set only works about 20% of the time.
Mower overheats easily so you have to wait a couple of minutes to get it to start again.
The speed control is pretty bad. It goes from a bit too slow (for me) to way too fast with no in between.
It doesn't mow evenly.
1 set of batteries lasts 23 minutes max. So about 45 minutes total mowing time for 2 sets.
If just used the batteries will take 1 hour to cool down then another hour to charge.
The switchover from the front set of batteries to the rear set only works about 20% of the time.
Mower overheats easily so you have to wait a couple of minutes to get it to start again.
The speed control is pretty bad. It goes from a bit too slow (for me) to way too fast with no in between.
It doesn't mow evenly.
I had the 80v Greenworks pro before and it was great. This isn't.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 24, 2023
Hello wking,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
BEST EFFORTLESS LAWNMOWER!
on September 3, 2024
Posted by: Odalis
from Homestead, Florida
Gender:Female
[This review was collected as part of a promotion.] I finally got my hands on this amazing lawnmower after doing tons of research, and I have to say, it has completely blown me away!
This battery-powered beast can tackle my extensive front and backyard, running for a full hour on a single charge. I'm absolutely thrilled with it!
This battery-powered beast can tackle my extensive front and backyard, running for a full hour on a single charge. I'm absolutely thrilled with it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: cshomak
from Burlington NC
Gender:Female
Verified Purchase:Yes
This was my first time using a battery-powered trimmer and I love it! It's lightweight and easy to handle. The price was very reasonable, too.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: chasA
Verified Purchase:Yes
Even in these difficult times Covid19 economy shut down ordering was easy delivery faster than I expected.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: marcopolo
from rhode island
Gender:Male
Verified Purchase:Yes
This is well worth the price and I like using the battery for my trimmer
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Edge button sticks
on August 5, 2020
Posted by: Chuck1234567890
Started on day 1 of using this and the edger button sticks down. The head will not lock into a usable position. Calling customer support to see if there is an easy way for me to fix this but I steadfastly believe that this should not have occurred on day 1.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Calif.
Gender:Male
Verified Purchase:Yes
cutting string to small , I am not impress string breaks very frequent
Written by a customer while visiting greenworkstools.com