Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(367 Reviews)
Rating breakdown 367 reviews
5 Stars
236
4 Stars
62
3 Stars
27
2 Stars
15
1 Star
27
88%of customers recommend this product.
(
256 out of
292)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
3
Mower Itself Is Great Battery Life Is Still Issue
on August 20, 2025
Posted by: Kai69
[This review was collected as part of a promotion.] So far, I’m happy with the mower in every aspect other than the battery life. I bought the mower based on my yard size and the only way I can get through with a single cut is not use the self propel and when it’s dry season where the grass is dry. Currently in summer I have to cut 1/2 of the yard, break and charge the battery for 30 min while I edge trim as the lush grass kills the battery and the mower strains to cut. I also cut weekly so it’s not like the grass is long. I thought about buying a pair of back batteries but the batteries costs as much as the mower. The idea of electric mower is great, the quality is decent.
Response from greenworkstools.comBy Greenworks, August 20, 2025
Hello Kai69.
Thank you for sharing your experience with the 48V (2x24V) 21" Cordless Battery Self-Propelled Lawn Mower. We are glad to hear that you are satisfied with the mower’s overall quality and design.
We understand your frustration with the battery life, especially during the summer when grass is thick and lush. Battery performance can vary depending on factors like grass height, moisture, and terrain, so it is not uncommon to see shorter run times under heavier loads.
We realize that replacing or adding extra batteries can be costly, and we appreciate your perspective. Your feedback is valuable, and we will share it with our product team as we continue to improve battery performance and overall mower experience.
Thank you again for taking the time to provide detailed feedback. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience with the 48V (2x24V) 21" Cordless Battery Self-Propelled Lawn Mower. We are glad to hear that you are satisfied with the mower’s overall quality and design.
We understand your frustration with the battery life, especially during the summer when grass is thick and lush. Battery performance can vary depending on factors like grass height, moisture, and terrain, so it is not uncommon to see shorter run times under heavier loads.
We realize that replacing or adding extra batteries can be costly, and we appreciate your perspective. Your feedback is valuable, and we will share it with our product team as we continue to improve battery performance and overall mower experience.
Thank you again for taking the time to provide detailed feedback. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor string feed
on August 20, 2025
Posted by: Reynolds Revival
from Yukon, OK
Gender:Female
Bought this hoping that the "self feed" vs "bump feed" would work better. Does not. I still have to stop, open the cap, advance the string, etc. The single battery doesn't last through my front and back yard. Tried to purchase a second battery in store but they didn't carry it.
Response from greenworkstools.comBy Greenworks, August 21, 2025
Hello Reynolds Revival.
We are sorry to hear that your experience with the 24V 12" String Trimmer & Edger has not met your expectations. The auto-feed system is designed to advance the line automatically when the trigger is released and engaged, but if the line is not feeding properly, it may be due to how the spool is wound or if the line is stuck. Making sure the line is wound tightly and not crossed over itself can often improve performance.
Regarding runtime, the included 2.0Ah battery typically provides up to 20–30 minutes of use, depending on grass type and trimming conditions. For larger yards, many users find it helpful to keep a spare battery on hand. Additional 24V batteries are available directly through our website at www.greenworkstools.com, as well as through authorized retailers such as Amazon, Lowe’s, and Home Depot.
We appreciate your feedback, as it helps us continue improving our tools. If the auto-feed continues to give you trouble, please reach out to our support team so we can help troubleshoot or explore warranty options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice.
Thank you for choosing Greenworks.
We are sorry to hear that your experience with the 24V 12" String Trimmer & Edger has not met your expectations. The auto-feed system is designed to advance the line automatically when the trigger is released and engaged, but if the line is not feeding properly, it may be due to how the spool is wound or if the line is stuck. Making sure the line is wound tightly and not crossed over itself can often improve performance.
Regarding runtime, the included 2.0Ah battery typically provides up to 20–30 minutes of use, depending on grass type and trimming conditions. For larger yards, many users find it helpful to keep a spare battery on hand. Additional 24V batteries are available directly through our website at www.greenworkstools.com, as well as through authorized retailers such as Amazon, Lowe’s, and Home Depot.
We appreciate your feedback, as it helps us continue improving our tools. If the auto-feed continues to give you trouble, please reach out to our support team so we can help troubleshoot or explore warranty options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice.
Thank you for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features
on August 20, 2025
Posted by: Harleyman32
Gender:Male
[This review was collected as part of a promotion.] I bought this last year and its my yard work a joy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great Price
on August 30, 2025
Posted by: Elsinore Grass
from Lake Elsinore, Ca
Gender:Male
[This review was collected as part of a promotion.] Have not used the mower yet! Bought at a great price as a replacement and waiting on batteries to charge for better review.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Turfdoc
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great, previously I used corded lawn equipment, now no cords!
Written by a customer while visiting greenworkstools.com
Posted by: DevilPirateJD
from Hancock MD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love everything in the kit. I have had a 20V string trimmer for years and just wanted to get into newer setup that shared batteries between few tools. The blower uses very little power on the lower setting and puts out good amount of air. The trimmer has more power than my old one and is very quick at trimming normal grass and even some of the heavier weeds goes quick.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No more gas trimmers here.
on September 7, 2025
Posted by: DevilPirateJD
Gender:Male
[This review was collected as part of a promotion.] Great trimmer that has plenty of power and isn't hard on batteries. I like being able to swap battery with other tools and plan to build up my collection of the 24v system. I normally like gas powered equipment but there is no denying how easy it is to swap in a battery and go. Having more than one battery means I can have one on charge if needed and don't have to stop longer than a few seconds though I don't have to with this setup, just a little over half acre to trim and around buildings, garden with no issues on one small battery. Cuts normal grass with no effort and weeds don't slow it down much at all. It's also lighter weight than the old gas powered ones I had before so it saves my back a bit there.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Excellent Deal
on September 13, 2025
Posted by: Mattdawg
from New York
Gender:Male
[This review was collected as part of a promotion.] Bought this mower as a bundle with trimmer and leaf blower for a great deal. Very happy
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com