Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
248
4 Stars
64
3 Stars
29
2 Stars
15
1 Star
28
88%of customers recommend this product.
(
268 out of
306)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
5
Lights
on May 28, 2025
Posted by: Cycle Guy
from Findlay, Ohio
Gender:Male
[This review was collected as part of a promotion.] The headlight is great for mowing at night and the motor is quiet!
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
on May 31, 2025
Posted by: Higgs
Had this mower for less than two years, and now it doesn’t start. Greenworks tells me it is a good product, but I should buy a new one as service will cost too much. That is a CRAPPY product. I had a gas mower for 39 years that always started. This is terrible support
Response from greenworkstools.comBy Greenworks, June 2, 2025
Hello Higgs.
We understand you are not happy with your warranty period. A warranty is a promise made by us the manufacturer that the product will have a guarantee to be useable within the time frame from the date of purchase, full details warranty policy can be found in the user manual or on our website, www.greenworkstools.com. In some cases, we make an exception by using the serial number, in this case we would not be able to use the serial number as it exceeds the warranty period as well, please note that making this exception goes beyond our responsibility as the manufacturer, we do this as courtesy.
All companies on the market have a warranty period and policy in place. We at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 48V line is backed by a three-year tool limited & three-year battery warranty which is more than double industry standard. This means you’ve got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
We are sorry to hear about the issue you are experiencing. However, the warranty period has passed, and without proof of purchase, we are unable to process warranty claims. We understand this may be disappointing, but we appreciate your understanding.
We understand you are not happy with your warranty period. A warranty is a promise made by us the manufacturer that the product will have a guarantee to be useable within the time frame from the date of purchase, full details warranty policy can be found in the user manual or on our website, www.greenworkstools.com. In some cases, we make an exception by using the serial number, in this case we would not be able to use the serial number as it exceeds the warranty period as well, please note that making this exception goes beyond our responsibility as the manufacturer, we do this as courtesy.
All companies on the market have a warranty period and policy in place. We at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 48V line is backed by a three-year tool limited & three-year battery warranty which is more than double industry standard. This means you’ve got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
We are sorry to hear about the issue you are experiencing. However, the warranty period has passed, and without proof of purchase, we are unable to process warranty claims. We understand this may be disappointing, but we appreciate your understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great for a smaller trimmer
on May 31, 2025
Posted by: Traumajd
from Hellertown, PA
Gender:Male
[This review was collected as part of a promotion.] I was surprised when I set this thing up and started using it. I figured it would do a decent job for residential trimming, but it’s much more powerful than it looks. I have used it to take down some pretty hefty weeds and it is doing a fantastic job at that as well. I’m impressed.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy
on May 31, 2025
Posted by: Gof1786
from Bentonville, AR
Gender:Male
[This review was collected as part of a promotion.] I bought this mower today and it was super easy to set up and control!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
simple
on June 3, 2025
Posted by: TMOlivia
Gender:Female
[This review was collected as part of a promotion.] i wish it came with a strap for trimmer. also noticed full battery didn't last as long as i hoped.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So far I really like it.
on June 4, 2025
Posted by: tdes112
from Austin Texas
Gender:Male
[This review was collected as part of a promotion.] First electric mower. Has been reliable and perfect for my smaller yard
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Never need to push again!
on June 9, 2025
Posted by: JacobM
from Tulsa, OK
Gender:Male
[This review was collected as part of a promotion.] Just bought this after using a manual mower for a while. I didn't want gas around my dogs so I looked into battery power and found this. It was not supposed to be this better but I am glad I switched to a self propelled mower! The only reason I had a bit of sweat was from the heat not the work.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Preliminary
on June 10, 2025
Posted by: Tom9
from Seminole FL
Gender:Male
[This review was collected as part of a promotion.] Haven't used the mower yet but so far the website is officious and not very easy to use. I'm not even sure that I was able to register since I elected to skip uploading the receipt which I thought was intrusive and unnecessary.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 11, 2025
Hello Tom9.
We are sorry to hear about your experience. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is for your safety and reduces fraudulent acts. We see that your registration was add to your profile however as mentioned some information was left out. No problem, please be sure to keep your receipt handing as it will be needed for any warranty claims. We hope that this explanation will help alleviate any negative feelings associated with your online experience. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
We are sorry to hear about your experience. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is for your safety and reduces fraudulent acts. We see that your registration was add to your profile however as mentioned some information was left out. No problem, please be sure to keep your receipt handing as it will be needed for any warranty claims. We hope that this explanation will help alleviate any negative feelings associated with your online experience. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com