Hello Guest85.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.

Hello Higgs.
We understand you are not happy with your warranty period. A warranty is a promise made by us the manufacturer that the product will have a guarantee to be useable within the time frame from the date of purchase, full details warranty policy can be found in the user manual or on our website, www.greenworkstools.com. In some cases, we make an exception by using the serial number, in this case we would not be able to use the serial number as it exceeds the warranty period as well, please note that making this exception goes beyond our responsibility as the manufacturer, we do this as courtesy.
All companies on the market have a warranty period and policy in place. We at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 48V line is backed by a three-year tool limited & three-year battery warranty which is more than double industry standard. This means you’ve got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
We are sorry to hear about the issue you are experiencing. However, the warranty period has passed, and without proof of purchase, we are unable to process warranty claims. We understand this may be disappointing, but we appreciate your understanding.