Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(367 Reviews)
Rating breakdown 367 reviews
5 Stars
236
4 Stars
62
3 Stars
27
2 Stars
15
1 Star
27
88%of customers recommend this product.
(
256 out of
292)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Posted by: Andy Lawler
from Douglas, MA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Single battery gets me through most of what I need on a 2/3 acre lot.
Pros: Convenient, Cost-Saver, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Trimmer Does Not Work
on September 11, 2024
Posted by: Niecey
[This review was collected as part of a promotion.] Bought this for my husband back in July, He finally decided to use it today 9/24 and the trimmer keeps cutting off after he starts it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 11, 2024
Hello Niecey.
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Written by a customer while visiting greenworkstools.com
Posted by: Langevin Piol
from Beach Park, IL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was happy with my purchased except the fact that I'm having to manually adjust the pool line. The Auto feed is not working @ all. But other than that, everything is ok.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JohnLei
from Valley, AL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seems like a nice tool, but string does not advance when needed. Tap and go does not seem to work. After using for one complete battery charge, the trimmer has lost power, and fails to start turning. Even when assisting it to start turning, it doesn't have enough power to cut. Tried new battery, same thing. Checked to make sure there is nothing wound around the head, and there is not. Not happy with this unit.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 12, 2024
Hello JohnLei.
Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached.
Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA)
Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8
Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached.
Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA)
Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8
Written by a customer while visiting greenworkstools.com
Customer Rating
5
enjoy cutting the lawn.
on October 11, 2024
Posted by: Markous
Gender:Male
[This review was collected as part of a promotion.] Less noise, no gas fumes. This makes mowing so much more enjoyable, I have retired my ear plugs. The self propelled feature makes the hill side less challenging. Overall I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Registration for the 80v 800 CFM blower that we bought did not work
on November 10, 2024
Posted by: blowerRegistrationNotWork
[This review was collected as part of a promotion.] We filled out the information to register the product, but after clicking the register product button we received no confirmation. There was no success message or error message after clicking the register product button.
Response from greenworkstools.comBy Greenworks, November 11, 2024
Hello blowerRegistrationNotWork.
Thank you for choosing Greenworks Tools for your lawn care needs. We are sorry to hear of the issue you are experiencing while trying to register your Blower. At this time, you would not be able to view any tools that are registered either by Greenworks or uploaded onto your dashboard. Sorry for any inconvenience this news may cause. We are always looking at ways to improve emails and questions like yours allow us to address our customers’ needs and concerns and that this option will be available in the near future.
We would be happy to take a closer look at your account and registration please contact us by Live chat on www.greenworkstools.com or call 1-888-909-6757. We look forward to assisting you better.
Thank you for choosing Greenworks Tools for your lawn care needs. We are sorry to hear of the issue you are experiencing while trying to register your Blower. At this time, you would not be able to view any tools that are registered either by Greenworks or uploaded onto your dashboard. Sorry for any inconvenience this news may cause. We are always looking at ways to improve emails and questions like yours allow us to address our customers’ needs and concerns and that this option will be available in the near future.
We would be happy to take a closer look at your account and registration please contact us by Live chat on www.greenworkstools.com or call 1-888-909-6757. We look forward to assisting you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great and convenient tool
on December 18, 2024
Posted by: Glennzilla
from San Diego
Gender:Male
[This review was collected as part of a promotion.] Been really into these products. Love the interchangeable batteries that last a long time and the convenience of a wireless tool. Does the trick at a good price
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome Product
on December 25, 2024
Posted by: VLW2
from Natchez, MS
Gender:Female
[This review was collected as part of a promotion.] Thank you for the easy to use leaf blower! Gets the job done!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com