Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
334
4 Stars
85
3 Stars
30
2 Stars
19
1 Star
37
89%of customers recommend this product.
(
360 out of
405)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
5
perfect replacement
on April 18, 2022
Posted by: bezoar
from Abingdon, VA
Gender:Male
I purchased this mower in Mar '22 to replace a 22" gas-powered self-propelled push mower. This mower was so surprisingly lightweight that it reminded me of a child's toy. However, it quickly moved through 6" grass in mulch mode that would have choked the gas mower in discharge mode. It was so easy to push that I do not miss the self-propelled feature. It did such a good job mulching that few of the cuttings were still visible. I'll probably never use the bag. I can easily pick the mower up with one hand. It takes up little room with the push bar folded down. The leaf blower was a bonus. It is lightweight and easy to use. It was fine for the patio and driveway, but has not been used on the yard. It remains to be seen about durability and lifespan of the equipment and batteries.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this mower!
on April 16, 2022
Posted by: KevinOz
from Bloomington, IN
Gender:Male
This is my first battery powered mower. I was a little concerned it would not have the power and cutting ability of my gas powered mowers. There was zero reason for concern. This mower has great power and provides a great cut! I’m happier than I probably should be about a lawn mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
String feed is lousy
on April 16, 2022
Posted by: Bbop
from Vancouver, Wa
Gender:Female
This is the 2nd trimmer I've purchased - the first one (I thought was single string, it was a duel. Guess it was my error. The 2nd one I just received on the 15th.) Just began to edge and the string was gone? Tried to get it to feed per instruction book - nothing. I am a 75 year old female and have been dragging a corded trimmer around. Thought how nice and easy this would be! Wrong! I couldn ' t get the spool lid off, my 78 year old dis-abled husband helped, got the line back out. Five minutes using it the same thing happened.
I have a Greenworks mower and blower that I love, so figured the string trimmer would be great too!
Definitely not happy and do not recommend it.
Bobbye in Washington State
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Bobbye,
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good mower
on April 11, 2022
Posted by: Tom Bombadil
from Pacific Northwest
Gender:Male
This mower was very effective on the new grass I seeded last fall.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lawn mover doesn't even start.
on April 11, 2022
Posted by: Prashanth
from WA
Gender:Male
I bought this mover couple of days back, fully charged the batteries upon arrival until charger shows the solid green, however, when I installed the batteries in the mover and tried to start the mover, it tried to crank but, never start. I tried charging the batteries again but, still the same issue.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 12, 2022
Hello Prashanth,
We really appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated!
We really appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and our Customer Care team are doing our best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated!
Written by a customer while visiting greenworkstools.com
Posted by: Will H
from Lakewood Washington
Gender:Male
Verified Purchase:Yes
Great mower. Light, easy to assemble. Short battery life is the only problem. Fantastic value
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Works Great, but feels frail
on April 10, 2022
Posted by: BHB48
Gender:Male
The lawn mower runs well and cuts well in tight spaces around landscaping as I hoped. The main issue is the frail feeling construction-particularly the wheels which makes mobility over bumpy areas tricky, and some of the cheaper construction components makes me concerned about long term reliability. Still, you get the quality of battery and cut expected from the brand which is great! The drill is a great plus and I consider it the best of the three cordless drills I have due to being brushless and 24v vs 20v which is common in other competitor products.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, April 11, 2022
Hello BHB48,
We are pleased to read that you ultimately enjoy the performance of this mower & driver drill kit. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your mower and drill kit is the manufacture repair warranty. If it ends up that you are having an issue, please contact our Customer Care at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues. Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty purposes. Thank you for your feedback
We are pleased to read that you ultimately enjoy the performance of this mower & driver drill kit. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your mower and drill kit is the manufacture repair warranty. If it ends up that you are having an issue, please contact our Customer Care at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues. Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty purposes. Thank you for your feedback
Written by a customer while visiting greenworkstools.com
Posted by: wufpak joe
from elgin sc
Gender:Male
Verified Purchase:Yes
everything works fine but recharging the batteries takes nearly 3 hours!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com