Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
248
4 Stars
64
3 Stars
29
2 Stars
15
1 Star
28
88%of customers recommend this product.
(
268 out of
306)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
3
Great blower, poor battery life
on May 15, 2024
Posted by: Deb612
from Portland, OR
Gender:Female
[This review was collected as part of a promotion.] I love the blower but only get 15 minutes of blowing time per charge. Looking for something that can blow my entire driveway in one charge and not have to do it in two sessions. This is not the product for that. But if you need a quick clean up that takes less than 15 minutes, this will do a great job.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2024
Hello DEB612,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this blower.
As each tool uses a different amount of power, the run time of the battery will vary depending on the tool along with the load acting on the unit. Generally, you can expect to receive approximately 10-15 minutes on high speed in the blower, longer if used on a lower speed setting.
To extend your run time, try using the blower setting on a lower speed when high speed is not a requirement, as blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Alternatively additional batteries can be purchased to extend the run time. This unit is compatible with all 24V Greenworks batteries; please keep in mind, the higher the ampere-hour (AH) rating is, the longer the run time will be.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website www.greenworkstools.com that will direct you to a Live agent or call 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this blower.
As each tool uses a different amount of power, the run time of the battery will vary depending on the tool along with the load acting on the unit. Generally, you can expect to receive approximately 10-15 minutes on high speed in the blower, longer if used on a lower speed setting.
To extend your run time, try using the blower setting on a lower speed when high speed is not a requirement, as blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Alternatively additional batteries can be purchased to extend the run time. This unit is compatible with all 24V Greenworks batteries; please keep in mind, the higher the ampere-hour (AH) rating is, the longer the run time will be.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website www.greenworkstools.com that will direct you to a Live agent or call 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible battery
on May 18, 2024
Posted by: TomC1234
I bought this mower with the two 5.0 aH batteries. They are supposed to last 'up to 45 minutes'. What a joke. I have mowed my lawn three times now and this is what I get. Fully charged lasts about 16 minutes, not enough to do my entire yard. I charge they to full again (in the dual slot charger this takes over two hours, not the 75 minutes that is claimed) and try to finish. Next charge lasts about 10 minutes. Still not done with my lawn. On the third attempt I barely finish what should easily be done an one charge. I can only think that your advertising is deceptive. If I needed a stronger battery I would have bought those instead of what came with the mower. As it is, it is pretty much worthless.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 21, 2024
Hello TomC1234,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Posted by: Albion
from Nebraska
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so very frustrating that the auto-feed spool does not work. Every minute or so I have to take the spool apart and feed out more line by hand. This is my second machine (acquired because the first was stolen but I still had the battery and charger pack and also the mower, which is great) and it is the same problem with the auto-feed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 22, 2024
Hello Albion,
We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it
The line might be twisted around the spool.
Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.
We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it
The line might be twisted around the spool.
Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Effective for a small yard! Very easy to use.
on July 2, 2024
Posted by: alanocore66
from Texas
Gender:Male
[This review was collected as part of a promotion.] I bought this combo close to 4 months ago, and I have to say it has been doing its job pretty well. I am able to mow my front and back lawn on a single charge, and that is great.
The blower works well, though I am not sure what to compare it with.The trimmer works well too, however, the handle adjustment seems a bit limited.
My only complain is that the battery charger does not seem to have auto cutoff after a full charge, so you need to keep an eye on it. And also I noticed that sometimes it does not properly indicate that it is fully charged and starts to overheat and give out some sounds. I am a bit worried about this.
The blower works well, though I am not sure what to compare it with.The trimmer works well too, however, the handle adjustment seems a bit limited.
My only complain is that the battery charger does not seem to have auto cutoff after a full charge, so you need to keep an eye on it. And also I noticed that sometimes it does not properly indicate that it is fully charged and starts to overheat and give out some sounds. I am a bit worried about this.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jim ol
from Burdett, ny
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to assemble, charges fairly quickly, lasts for a good amount of trimming
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Nashville, TN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely pleased with this purchase. It is as advertised.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Mahip
Verified Purchase:Yes
I brought this product last month and my string trimmer has stopped working. This is such a letdown. I hope company improves their product quality in future.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Mahip.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: M Consolo
from Utah
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good. Don’t have a good estimate on how long the battery’s actually operate it but it cuts a good bit of grass on a charge
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com