Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
253
4 Stars
66
3 Stars
29
2 Stars
16
1 Star
28
88%of customers recommend this product.
(
273 out of
312)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
4
Great product
on May 15, 2022
Posted by: Decent blower
from Bonney lake WA
Gender:Female
Great product but shipping time definitely needs some work. Shipping is the only issue I have with my new lawn mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Self propelled died after one use
on May 12, 2022
Posted by: JAVAN
from SC
Gender:Male
I have had this lawnmower for 2 days. First day it cut the backyard beautiful and I was excited for the self propelled function. The next the self propelled doesn't work and I've been on hold for and hour with customer service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 12, 2022
Hello JAVAN,
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature.
1. Start the machine.
2. While you hold the start handles, grab either of the drive levers and pull towards the handle bar.
3. Hold the start handles and the drive levers at the same time.
4. Release either set of start handle and drive lever from the same side.
5. Adjust the speed control with your free hand. • Slide the speed control button in the direction of the Rabbit Symbol to increase the speed. • Pull the speed control button in the direction of the Turtle Symbol to decrease the speed.
6. Release the drive levers to close the self-propel system.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature.
1. Start the machine.
2. While you hold the start handles, grab either of the drive levers and pull towards the handle bar.
3. Hold the start handles and the drive levers at the same time.
4. Release either set of start handle and drive lever from the same side.
5. Adjust the speed control with your free hand. • Slide the speed control button in the direction of the Rabbit Symbol to increase the speed. • Pull the speed control button in the direction of the Turtle Symbol to decrease the speed.
6. Release the drive levers to close the self-propel system.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
2
The method to feed the string needs improvement.
on May 10, 2022
Posted by: Anonymous
from Sugar Hill, GA
Gender:Male
Verified Purchase:Yes
I tried to edge my sidewalk but the string only lasted a few feet before I had to “bump” the spool for more string. Greenworks needs to improve the engineering so that the string feeds itself. The only practical use of this tool for me is to trim around one tree in my yard!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenwroks, Customer Care, May 11, 2022
Hello TimSugarHill,
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
We thank you for taking the time to provide us your feedback in this matter. We have passed your suggestion on to the proper channels, as we are always looking to make improvements for the future!
If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Beyond Expectations
on May 7, 2022
Posted by: Jedgar 21
from Independence, California
Gender:Male
After doing some research, I finally decided to purchase a battery powered lawn mower. Greenworks was recommended by a friend, and so far the mower has exceeded by expectations in every way. Power, battery life, and performance match any gas mower and seem to be better in many ways. I would recommend this mower for anyone who is switching from gas to electric. Completely satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: dsnurb1
Verified Purchase:Yes
Ran smooth and quiet great for small lawn. Stalled on heavy grass, starts right up after raising up deck. Batteries charge quickly. Great addition to my 24V tool 15 +collection
Written by a customer while visiting greenworkstools.com
Customer Rating
4
GOOD AND BAD
on April 26, 2022
Posted by: Donb46
Gender:Male
i GOT THIS AFTER REVIEWING MANY MOWERS. tHE FIRST CUT WAS AS ADVERTIZED. i AM STILL PLEASED; HOWEVER AFTER THE FIRST USE THEBATTERIES DID NOT LAST AAS LONG AS THE FIRST TIME AND THE SELFPROPELLED SPEED ADJUSTMENT IS SLOW OR REAL FAST AND NO INBETWEEN. i AM 75 AND IT'S EASY TO USE.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: KC Wu
from Atlanta GA
Gender:Male
Verified Purchase:Yes
I love the one handle cutting height adjustment on the lawn mower. But the two sets of batteries last only 50 minutes. What a big disappointment.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 26, 2022
Hello KC Wu,
We are sorry to hear that you were not completely satisfied with the run time of the 2 combined batteries when used in this lawn mower. 50 minutes when using tow combined batteries would be normal. This unit is advertised as running Up to 70 minutes of run-time* with 4 fully charged 4.0 Ah USB Batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of the 2 combined batteries when used in this lawn mower. 50 minutes when using tow combined batteries would be normal. This unit is advertised as running Up to 70 minutes of run-time* with 4 fully charged 4.0 Ah USB Batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: OK grandma
from Oklahoma
Gender:Female
Verified Purchase:Yes
Very easy to get started using. I bought it so my 11 year old grandson could start mowing my yard and he has no problems with it. I like that it is so easy to use the batteries and is so easy to start.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com