Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
253
4 Stars
66
3 Stars
29
2 Stars
16
1 Star
28
88%of customers recommend this product.
(
273 out of
312)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
2
Terrible Line Feeder
on September 28, 2022
Posted by: JLH4119
The bump feed gets stuck routinely and the strength of the tool is fairly weak. I gave it one season to win me over, but it never did. I will be purchasing a new trimmer next year.
Response from greenworkstools.comBy Greenworks, Customer Care, September 29, 2022
Hello JLH4119,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Posted by: Frederick Forczyk
Verified Purchase:Yes
You need to get this light weight trimmer. This tool hasto be one of my favorite . Helps me like aprofessional lawn care service. I just love it.
Written by a customer while visiting greenworkstools.com
Posted by: BrentF
from Florida
Gender:Male
Verified Purchase:Yes
Battery life was significantly less than expected.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 22, 2022
Hello BrentF,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
can't get 15 minutes out of it after 5 months
on August 15, 2022
Posted by: Ryan5867
from sc
Gender:Male
I used a gas mower before using an electric and could mow my whole lawn front and back no problem. when I got this one I had to do the front and back separate because it wouldn't last long enough. I bought this in March and now in August I can't even cut half my front lawn which is very small. would not recommended buying this unless you have a very tiny yard.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 15, 2022
Hello Ryan5867,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower.
This unit is advertised as running up to 70 min. (w/ included batteries). It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Using the self-propelled feature will reduce the runtime by half.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower.
This unit is advertised as running up to 70 min. (w/ included batteries). It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Using the self-propelled feature will reduce the runtime by half.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money on this!
on August 3, 2022
Posted by: KentJD
from Chicago, IL
Gender:Male
I got this trimmer as a deal with my GW mower. The convenience and freedom of going cordless was very appealing. However, from the time of its very first use, this piece of crap has been nothing but frustrating. No matter how many times you bump the spool (pro tip...DO NOT BUY A BUMP TRIMMER!) the dual lines constantly end up retreating inside the trimmer causing you to have to constantly stop, open up the spool, and reset them, only to have it happen again minutes later. I have read and re-read the manual, watched countless videos, and attempted to fix this thing numerous times to no avail. Bottom line...it's JUNK, plain and simple.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 4, 2022
Hello there,
We're sorry you're having issues with the line feed on your GreenWorks string trimmer. If the line keeps retreating back into the spool housing this may indicate the line is snapping at long lengths and the spool has been wound the wrong way.
First, always have the guard on the unit. There's a blade on the guard that helps to maintain the length of the line.
Second, ensure you do not leave any line on the notches. The notches are design for storage and will prevent line feed if the line is not released from the notches.
Third, check and ensure you are winding both lines the correct way.
Hope this helps!
If you're still having issues, please contact us at 1-888-909-6757. We're happy to help.
We're sorry you're having issues with the line feed on your GreenWorks string trimmer. If the line keeps retreating back into the spool housing this may indicate the line is snapping at long lengths and the spool has been wound the wrong way.
First, always have the guard on the unit. There's a blade on the guard that helps to maintain the length of the line.
Second, ensure you do not leave any line on the notches. The notches are design for storage and will prevent line feed if the line is not released from the notches.
Third, check and ensure you are winding both lines the correct way.
Hope this helps!
If you're still having issues, please contact us at 1-888-909-6757. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good mower
on August 2, 2022
Posted by: Rocky wayne
from Texas
Gender:Male
I purchased this as a commitment to be more environmentally aware. I expected the mower to be sluggish and under powered. I WAS WRONG! It really did a nice job mowing my lawn. The fact that no oil or gas was needed is a plus. This. was truly a surprise.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jiff
Verified Purchase:Yes
Only issue is lack of battery life. Previous model had a much larger and longer lasting battery
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
Great mower! Glad to not have to deal with gasoline anymore and it cuts very well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com