Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(367 Reviews)
Rating breakdown 367 reviews
5 Stars
236
4 Stars
62
3 Stars
27
2 Stars
15
1 Star
27
88%of customers recommend this product.
(
256 out of
292)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Posted by: bmbfan
Verified Purchase:Yes
Pretty good when the line extends. It doesn't come out when bumped and sometimes gets lost inside resulting in disassembly.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello bmbfan,
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: Mel B
from Texas
Gender:Female
Verified Purchase:Yes
The product only last 1.25 hours when mozing my lawn, so the job was ⅓ done when the batteries died. You'll need 2 extra batteries, which they don't tell you. Also, the mower doesn't cut evenly. It leaves uncut grass in the middle. I don't recommend this, its not a quality product. At least the lawn mower isn't. I was easy to set up though.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, August 3, 2021
Hello Mel B,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. 1.25 hours when using this battery would be normal.
This unit is advertised as running up to 35 minutes run-time with fully charged 4Ah batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. 1.25 hours when using this battery would be normal.
This unit is advertised as running up to 35 minutes run-time with fully charged 4Ah batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: anonymous123
Verified Purchase:Yes
Nice lightweight tool, but the string became worn down within one use. I'm hoping that Greenworks will replace it.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
Thank you for your feedback. We are glad that you have enjoyed the performance of this tool. Please know that the string would be considered wearable and the rate at which it will need to be replaced depends on the use of the product. Wearable parts are the responsibility of the customer to replace. This unit may be rewound using a .065" trimmer line found at your local hardware store! For further discussion, please feel welcome to give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Thank you for your feedback. We are glad that you have enjoyed the performance of this tool. Please know that the string would be considered wearable and the rate at which it will need to be replaced depends on the use of the product. Wearable parts are the responsibility of the customer to replace. This unit may be rewound using a .065" trimmer line found at your local hardware store! For further discussion, please feel welcome to give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible experience
on May 29, 2023
Posted by: Terrible shipping
Gender:Female
Such a headache and disappointment. I would not recommend purchasing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 30, 2023
Hello there,
We're sorry to hear you've had a bad experience. If you would like to discuss your experience further we'd be happy to hear from you. Please do not hesitate to contact us at 1-888-909-6757 or by chat direct on our site. We're happy to hear from you.
We're sorry to hear you've had a bad experience. If you would like to discuss your experience further we'd be happy to hear from you. Please do not hesitate to contact us at 1-888-909-6757 or by chat direct on our site. We're happy to hear from you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Don’t let the ease fool ya
on June 19, 2024
Posted by: Marbar
Great weed trimmer. I am a weak 70 year old woman and have no problem getting the job done….. just saying.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
48V Lawn Mower combo
on March 31, 2026
Posted by: Carley
from Raleigh, NC
Gender:Male
[This review was collected as part of a promotion.] I bought this product this month and it's been amazing. Made my yard work easier and faster. Very convenient and easy to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
LAST LONG ON A CHARGE
on July 15, 2020
Posted by: ROBFROMPV
from HYDE PARK NY
Gender:Male
Bought about a month ago and makes work easier without the need for cord or gas. Can use anywhere because of this
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com