Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
248
4 Stars
64
3 Stars
29
2 Stars
15
1 Star
28
88%of customers recommend this product.
(
268 out of
306)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
1
DO NOT WASTE YOUR MONEY
on July 25, 2023
Posted by: Neverbuythisjunk
from Kansas City MO
Gender:Female
Please do not waste your money on this! First, when it arrived 2 of the batteries didn't work and had to be replaced. The problem is, the batteries only last about 10 to 15 minutes. I can't even mow my entire yard with out it taking 4 days because I can only mow about a quarter before the batteries die and then have to charge for 24 hours before they can be used again. My lot is less than a quarter acre. Terrible customer service, absolutely worthless lawn mower. Do not waste your money on this unless you only have a 6 inch strip of grass to mow.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 25, 2023
Hello Neverbuythisjunk,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
We have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs! For further discussion, do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
We have product experts available to answer any questions and concerns you may have, and we will work with you to ensure that you pick the platform that best suits your needs! For further discussion, do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
excellent features
on July 7, 2024
Posted by: GER1
from NORCO, CALIFORNIA
Gender:Female
[This review was collected as part of a promotion.] love it and hope it last many years with no problems
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Timc412
from Pittsburgh, pa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product! Defintiely as expected and works prefectly!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on March 31, 2021
Posted by: McNair
from Weiser, ID
Really like the long run time and the 4 in 1 features.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT BUY
on September 15, 2024
Posted by: AWFUL
from Indiana
Gender:Male
I purchased this trimmer, but the auto feeding doesn’t work, so consequently, I have to continuously stop, take the head apart, and manually pull out the string to keep trimming. This is a waste of a tremendous amount of time and string. This is the absolute worst. Don’t buy it.
Response from greenworkstools.comBy Greenworks, September 16, 2024
Hello AWFUL,
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Thom B
from Indianapolis
Gender:Male
Verified Purchase:Yes
I love the convenience of battery powered. The mower cuts very well, but my only complaint would be that I wish the battery was a bit longer between charges.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it
on January 21, 2022
Posted by: Jerry0321
from Frankenmuth, Michigan
Gender:Male
I bought this about a month ago for 2 uses, mostly it will be used for leafs and such but for the time being I’ve been using to blow light snow off the driveway and sidewalks and it is works very well. On some spots I have to hit the turbo button but most of the time just the normal power is enough to blow the snow off very nicely. Battery is lasting for the job to be completed so I’m happy with that as well. About 45 minutes or so I’m running the equipment.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
No bag to collection bag in the back
on May 22, 2023
Posted by: Bhanu
from Austin,Tx
Gender:Male
Can’t believe it doesn’t comes with bag to collect the cut grass. I want to rerun this.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 23, 2023
Hello Bhanu,
We're sorry you were not aware the Greenworks lawn mower included in this combo package does not come with a bag. Please be advised we do show there is no bag on the images. We also advise the mower has two features: Mulching and side discharge. No bagging is mentioned. This mower is designed to be bagless. For return information please see here:
https://www.greenworkstools.com/policies/refund-policy
We're sorry you were not aware the Greenworks lawn mower included in this combo package does not come with a bag. Please be advised we do show there is no bag on the images. We also advise the mower has two features: Mulching and side discharge. No bagging is mentioned. This mower is designed to be bagless. For return information please see here:
https://www.greenworkstools.com/policies/refund-policy
Written by a customer while visiting greenworkstools.com