Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
253
4 Stars
66
3 Stars
29
2 Stars
16
1 Star
28
88%of customers recommend this product.
(
273 out of
312)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
5
excellent features
on July 7, 2024
Posted by: GER1
from NORCO, CALIFORNIA
Gender:Female
[This review was collected as part of a promotion.] love it and hope it last many years with no problems
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Effective for a small yard! Very easy to use.
on July 2, 2024
Posted by: alanocore66
from Texas
Gender:Male
[This review was collected as part of a promotion.] I bought this combo close to 4 months ago, and I have to say it has been doing its job pretty well. I am able to mow my front and back lawn on a single charge, and that is great.
The blower works well, though I am not sure what to compare it with.The trimmer works well too, however, the handle adjustment seems a bit limited.
My only complain is that the battery charger does not seem to have auto cutoff after a full charge, so you need to keep an eye on it. And also I noticed that sometimes it does not properly indicate that it is fully charged and starts to overheat and give out some sounds. I am a bit worried about this.
The blower works well, though I am not sure what to compare it with.The trimmer works well too, however, the handle adjustment seems a bit limited.
My only complain is that the battery charger does not seem to have auto cutoff after a full charge, so you need to keep an eye on it. And also I noticed that sometimes it does not properly indicate that it is fully charged and starts to overheat and give out some sounds. I am a bit worried about this.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worst Warranty Registration Process Ever
on June 19, 2024
Posted by: WarrantyHelp
from NY, NY
[This review was collected as part of a promotion.] The devil himself could not create a worse warranty registration process. They prompt you to take a picture of of the QR code on the box, but of course that does not convey any information. You still need to type the product number and serial number. Next, you must upload a copy of your receipt. No problem, you bought it online so just upload a PDF copy of your email. Foolish you! they only accept picture files for the upload, not PDFs. What were you thinking??? So after wasting time on your phone, you end up moving to your desktop, transcribing all of the info again, and then doing a screen capture of your email. Sounds so 2024 technology - they must have an AI helping behind the scenes! No matter how well this leaf blower works, I'll always remember the horrible product registration process!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello WarrantyHelp.
Thank you for taking the time to contact Greenworks Tools. We are sorry to hear you had experienced a problem registering your product. You are right-it should not be that difficult to register, and we completely understand how frustrated you are! Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes. If you wish to register your unit, simply contact us once more with the information below. Please register batteries or chargers only if they were purchased separately from a Greenworks machine and hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes.
We can be reached by Chat on www.greenworkstools.com or by phone 1-888-909-6757. Thank you.
Thank you for taking the time to contact Greenworks Tools. We are sorry to hear you had experienced a problem registering your product. You are right-it should not be that difficult to register, and we completely understand how frustrated you are! Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes. If you wish to register your unit, simply contact us once more with the information below. Please register batteries or chargers only if they were purchased separately from a Greenworks machine and hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes.
We can be reached by Chat on www.greenworkstools.com or by phone 1-888-909-6757. Thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Don’t let the ease fool ya
on June 19, 2024
Posted by: Marbar
Great weed trimmer. I am a weak 70 year old woman and have no problem getting the job done….. just saying.
Written by a customer while visiting greenworkstools.com
Posted by: Albion
from Nebraska
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so very frustrating that the auto-feed spool does not work. Every minute or so I have to take the spool apart and feed out more line by hand. This is my second machine (acquired because the first was stolen but I still had the battery and charger pack and also the mower, which is great) and it is the same problem with the auto-feed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 22, 2024
Hello Albion,
We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it
The line might be twisted around the spool.
Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.
We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it
The line might be twisted around the spool.
Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible battery
on May 18, 2024
Posted by: TomC1234
I bought this mower with the two 5.0 aH batteries. They are supposed to last 'up to 45 minutes'. What a joke. I have mowed my lawn three times now and this is what I get. Fully charged lasts about 16 minutes, not enough to do my entire yard. I charge they to full again (in the dual slot charger this takes over two hours, not the 75 minutes that is claimed) and try to finish. Next charge lasts about 10 minutes. Still not done with my lawn. On the third attempt I barely finish what should easily be done an one charge. I can only think that your advertising is deceptive. If I needed a stronger battery I would have bought those instead of what came with the mower. As it is, it is pretty much worthless.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 21, 2024
Hello TomC1234,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Great blower, poor battery life
on May 15, 2024
Posted by: Deb612
from Portland, OR
Gender:Female
[This review was collected as part of a promotion.] I love the blower but only get 15 minutes of blowing time per charge. Looking for something that can blow my entire driveway in one charge and not have to do it in two sessions. This is not the product for that. But if you need a quick clean up that takes less than 15 minutes, this will do a great job.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2024
Hello DEB612,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this blower.
As each tool uses a different amount of power, the run time of the battery will vary depending on the tool along with the load acting on the unit. Generally, you can expect to receive approximately 10-15 minutes on high speed in the blower, longer if used on a lower speed setting.
To extend your run time, try using the blower setting on a lower speed when high speed is not a requirement, as blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Alternatively additional batteries can be purchased to extend the run time. This unit is compatible with all 24V Greenworks batteries; please keep in mind, the higher the ampere-hour (AH) rating is, the longer the run time will be.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website www.greenworkstools.com that will direct you to a Live agent or call 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this blower.
As each tool uses a different amount of power, the run time of the battery will vary depending on the tool along with the load acting on the unit. Generally, you can expect to receive approximately 10-15 minutes on high speed in the blower, longer if used on a lower speed setting.
To extend your run time, try using the blower setting on a lower speed when high speed is not a requirement, as blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Alternatively additional batteries can be purchased to extend the run time. This unit is compatible with all 24V Greenworks batteries; please keep in mind, the higher the ampere-hour (AH) rating is, the longer the run time will be.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website www.greenworkstools.com that will direct you to a Live agent or call 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Joonya
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it! Makes it so easy to mow our lawn and we now enjoy mowing s
The lawn
The lawn
Written by a customer while visiting greenworkstools.com