Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
248
4 Stars
64
3 Stars
29
2 Stars
15
1 Star
28
88%of customers recommend this product.
(
268 out of
306)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
1
Poor string feed
on August 20, 2025
Posted by: Reynolds Revival
from Yukon, OK
Gender:Female
Bought this hoping that the "self feed" vs "bump feed" would work better. Does not. I still have to stop, open the cap, advance the string, etc. The single battery doesn't last through my front and back yard. Tried to purchase a second battery in store but they didn't carry it.
Response from greenworkstools.comBy Greenworks, August 21, 2025
Hello Reynolds Revival.
We are sorry to hear that your experience with the 24V 12" String Trimmer & Edger has not met your expectations. The auto-feed system is designed to advance the line automatically when the trigger is released and engaged, but if the line is not feeding properly, it may be due to how the spool is wound or if the line is stuck. Making sure the line is wound tightly and not crossed over itself can often improve performance.
Regarding runtime, the included 2.0Ah battery typically provides up to 20–30 minutes of use, depending on grass type and trimming conditions. For larger yards, many users find it helpful to keep a spare battery on hand. Additional 24V batteries are available directly through our website at www.greenworkstools.com, as well as through authorized retailers such as Amazon, Lowe’s, and Home Depot.
We appreciate your feedback, as it helps us continue improving our tools. If the auto-feed continues to give you trouble, please reach out to our support team so we can help troubleshoot or explore warranty options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice.
Thank you for choosing Greenworks.
We are sorry to hear that your experience with the 24V 12" String Trimmer & Edger has not met your expectations. The auto-feed system is designed to advance the line automatically when the trigger is released and engaged, but if the line is not feeding properly, it may be due to how the spool is wound or if the line is stuck. Making sure the line is wound tightly and not crossed over itself can often improve performance.
Regarding runtime, the included 2.0Ah battery typically provides up to 20–30 minutes of use, depending on grass type and trimming conditions. For larger yards, many users find it helpful to keep a spare battery on hand. Additional 24V batteries are available directly through our website at www.greenworkstools.com, as well as through authorized retailers such as Amazon, Lowe’s, and Home Depot.
We appreciate your feedback, as it helps us continue improving our tools. If the auto-feed continues to give you trouble, please reach out to our support team so we can help troubleshoot or explore warranty options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. 9AM and 5PM EST, SAT - SUN. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change without notice.
Thank you for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works great
on August 23, 2025
Posted by: Bengal100
from Indianapolis, IN
Gender:Male
[This review was collected as part of a promotion.] Works well for my lawn, batteries last long and charge fast
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Lightweight
on October 15, 2025
Posted by: 52525
from Colorado
Gender:Male
[This review was collected as part of a promotion.] Just received this the other day and only had a small amount of grass to cut but it cut well and real easy to push. Tried the self propelled feature but didn’t really need it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Did a lot of looking around for a yard set that would fit my needs and I settled on this set.
It fits my needs and price point as I have only a small front yard.
Ordered and received them kit as promissed. It was packaged nicely. Assembly was fairly straight forward.
Took a bit to charge up both batteries. Once done I got to mowing and I really liked the assist drive.
I was able to mow, trim & blow on one charge with enough left battery left to do it again before needing to recharge.
What I was paying a gardener this will pay its self off within the year.
I expect to get many years use out this.
It fits my needs and price point as I have only a small front yard.
Ordered and received them kit as promissed. It was packaged nicely. Assembly was fairly straight forward.
Took a bit to charge up both batteries. Once done I got to mowing and I really liked the assist drive.
I was able to mow, trim & blow on one charge with enough left battery left to do it again before needing to recharge.
What I was paying a gardener this will pay its self off within the year.
I expect to get many years use out this.
Pros: Cost-Saver, Easy to Use, Quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Smooth Operation
on November 12, 2025
Posted by: Sully0404
from Orlando, FL
Gender:Male
[This review was collected as part of a promotion.] This was a gift, mower combo package including blower and trimmer. Everything works well, easy to use, Results in a smooth operation.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Runtime
on April 9, 2026
Posted by: Chris O27
from Florida
Gender:Female
We’ve used the mower 3 times and barely get through half of our small yard. Beware, up to 60 minutes run time, really means 20-30 minutes mowing and then waiting 2 1/2 hours for the batteries to charge. No option to return for dissatisfaction so I’m just out of luck. Very disappointing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 10, 2026
Hello Chris O27.
Thank you for your feedback, we are sorry to hear the runtime has not met your expectations.
For this kit (1349002), the “up to 60 minutes” runtime is based on ideal, low-load conditions. Actual runtime can vary significantly depending on factors such as grass height/density, cutting height setting, terrain, and self-propel usage (if applicable). In typical residential mowing conditions, it is common to see shorter active mowing time, especially in thicker or taller grass.
To help maximize runtime, we recommend, mowing more frequently to avoid cutting overgrown grass. Raising the cutting height to reduce motor load. Ensuring the deck and blade are clean and free of buildup. Using a slower walking pace to reduce strain on the motor. Confirming batteries are fully charged and properly seated before use.
Greenworks 48V (24V x 2) 5.0Ah batteries generally takes 75 minutes to fully charge when using a Greenworks dual-port rapid charger. Charge times of approximately 2–2.5 hours are expected depending on battery temperature and charge level.
We understand your concern regarding return options and appreciate you sharing your experience. If you need help optimizing performance further, our support team is available to assist. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, or by calling 1-888-909-6757.
Thank you for your feedback, we are sorry to hear the runtime has not met your expectations.
For this kit (1349002), the “up to 60 minutes” runtime is based on ideal, low-load conditions. Actual runtime can vary significantly depending on factors such as grass height/density, cutting height setting, terrain, and self-propel usage (if applicable). In typical residential mowing conditions, it is common to see shorter active mowing time, especially in thicker or taller grass.
To help maximize runtime, we recommend, mowing more frequently to avoid cutting overgrown grass. Raising the cutting height to reduce motor load. Ensuring the deck and blade are clean and free of buildup. Using a slower walking pace to reduce strain on the motor. Confirming batteries are fully charged and properly seated before use.
Greenworks 48V (24V x 2) 5.0Ah batteries generally takes 75 minutes to fully charge when using a Greenworks dual-port rapid charger. Charge times of approximately 2–2.5 hours are expected depending on battery temperature and charge level.
We understand your concern regarding return options and appreciate you sharing your experience. If you need help optimizing performance further, our support team is available to assist. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect mower for my new home
on May 10, 2026
Posted by: SaraC
from Lakewood, OH
Gender:Female
[This review was collected as part of a promotion.] I'm a first-time home buyer and needed something easy and affordable for my smaller yard. This is the perfect combo package with everything I need. Quick to set up and works great.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Product
on April 7, 2021
Posted by: Blair1079
from Maiden North Carolina
After testing this mower for several weeks, I was really surprised and pleased with how it preformed. Many things stuck out to me about this mower a few of them are. The first thing was how long the batteries lasted. I can use it all week mowing back yards, inside fences and decent sized front yards on one charge of the 4 batteries. Another thing that I loved about this mower is the rear wheel drive and how it doesn’t get stuck and spin tires. If it gets in a hard place all I had to do was push down and it would come right out of it. Something else this mower has that is great is the extreme power. As I was using it, I took it to all kinds of grass and brush just to see what it would do and no matter what I threw at it the mower never quit bogged down or anything. Another great feature of the Greenworks mower is the one lever to adjust the entire Hight of the mower. I loved this because my old push mower had one for each wheel and most the time was uneven but no this one. This is a great feature to the mower in my opinion. Another thing that is nice about this model is that you can put all four batteries in the mower at one time and it will display on the handles the level of the different batteries when one dies it automatically switches to the next without stopping. This is so nice that you done have to stop go find a battery and start again because you have 3 more that last a long time you can just keep on going. Something else that stood out to me is the four batteries and two chargers that are included with the mower. This is great because for the price you get everything you need to operate the mower. The last great feature is the ability to mulch, bag or side discharge the grass all in one mower. With a quick change of a few parts, you can decide where you want the grass to go. This is great because I can do it all in one anytime. As a landscaper having a product that will hold up to the abuse is got power and has a lot of versality is a big factor and plus in business and this Greenworks 2x24 volt mower has it all. This is the best push mower by far that I have ever used. I give this mower a 5 out of 5 stars because it is an amazing product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com