Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
248
4 Stars
64
3 Stars
29
2 Stars
15
1 Star
28
88%of customers recommend this product.
(
268 out of
306)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Posted by: Joonya
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it! Makes it so easy to mow our lawn and we now enjoy mowing s
The lawn
The lawn
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worst Warranty Registration Process Ever
on June 19, 2024
Posted by: WarrantyHelp
from NY, NY
[This review was collected as part of a promotion.] The devil himself could not create a worse warranty registration process. They prompt you to take a picture of of the QR code on the box, but of course that does not convey any information. You still need to type the product number and serial number. Next, you must upload a copy of your receipt. No problem, you bought it online so just upload a PDF copy of your email. Foolish you! they only accept picture files for the upload, not PDFs. What were you thinking??? So after wasting time on your phone, you end up moving to your desktop, transcribing all of the info again, and then doing a screen capture of your email. Sounds so 2024 technology - they must have an AI helping behind the scenes! No matter how well this leaf blower works, I'll always remember the horrible product registration process!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello WarrantyHelp.
Thank you for taking the time to contact Greenworks Tools. We are sorry to hear you had experienced a problem registering your product. You are right-it should not be that difficult to register, and we completely understand how frustrated you are! Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes. If you wish to register your unit, simply contact us once more with the information below. Please register batteries or chargers only if they were purchased separately from a Greenworks machine and hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes.
We can be reached by Chat on www.greenworkstools.com or by phone 1-888-909-6757. Thank you.
Thank you for taking the time to contact Greenworks Tools. We are sorry to hear you had experienced a problem registering your product. You are right-it should not be that difficult to register, and we completely understand how frustrated you are! Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes. If you wish to register your unit, simply contact us once more with the information below. Please register batteries or chargers only if they were purchased separately from a Greenworks machine and hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty repair purposes.
We can be reached by Chat on www.greenworkstools.com or by phone 1-888-909-6757. Thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great leaf blower
on January 22, 2025
Posted by: Melavalos
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] Very easy to use! Love this product and highly recommend
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing product!
on March 23, 2025
Posted by: Phil_lip007
from Wooster, OH
Gender:Male
[This review was collected as part of a promotion.] I’ve had this product for some time now and it’s been great! The mower is lightweight and easy to use, the weed eater slices like butter, and the leaf blower is the best I’ve ever owned!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I love my mower
on April 2, 2025
Posted by: RDND51
from Oneonta, Alabama
Gender:Male
[This review was collected as part of a promotion.] I just receive my mower and have used it twice. It far exceeds my expectations! Here are the ways:
Amazingly well packaged
We’ll build , extremely sturdy
Love the variable speed self-propelled feature
Excellent instructions
The mulching leaf gathering feature is astounding
Batteries recharge very quickly!
I could not be happier with my purchase
Amazingly well packaged
We’ll build , extremely sturdy
Love the variable speed self-propelled feature
Excellent instructions
The mulching leaf gathering feature is astounding
Batteries recharge very quickly!
I could not be happier with my purchase
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Unusable Battery Life
on April 12, 2025
Posted by: RunningOnEmpty
Gender:Male
Fresh out of the box not even able to cut my lawn for 15 minutes until it runs out of battery. Just enough to make you mad that you started to begin with and your yard looks worse than if you hadn’t done anything. I can only imagine the 5 Star reviews are bot reviews or people living in Barbie’s dream house sized mowing areas. Truth be told it’s a waste of money and even getting a second set of batteries won’t solve the problem as the charging time VASTLY outweighs the run time. Will be looking to return
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello RunningOnEmpty.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The best mower I’ve ever had!! Reliable and long lasting battery life
on July 28, 2025
Posted by: Juan24
from Arkansas
Gender:Male
[This review was collected as part of a promotion.] I bought this a couple of months ago. Highly recommended by my son. I didn’t really think that a cordless battery operated mower would have any power. This one did not let me down. The power in the longevity of the battery is enough to keep me busy throughout the day doing my lawn, which is an acre and gross pretty fast where we are from. We use it weekly and I sometimes take it to my father-in-law son. Use it there too, and I love it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
LOVE This Mower
on August 2, 2025
Posted by: MowerMan88
Gender:Male
[This review was collected as part of a promotion.] I absolutely love my Greenworks 48v lawnmower. I had a different brand mower before this one (I won’t name names), and it doesn’t even compare. My backyard is a decent size, and I’m able to mow the whole thing in one go without any issues. This mower runs smoothly, feels much sturdier than my last one, and I really appreciate how lightweight and quiet it is. Honestly, it’s one of the best purchases I’ve ever made.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com