Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
334
4 Stars
85
3 Stars
30
2 Stars
19
1 Star
37
89%of customers recommend this product.
(
360 out of
405)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
5
First Electric Mower!
on March 2, 2025
Posted by: Tsquare66
from Gaithersburg, Md.
Gender:Male
[This review was collected as part of a promotion.] Decided to make the switch to electric for many reasons, did my research and landed on this model. So far so good. Easy to assemble, took maybe 15 minutes. Batteries charged up fairly quickly. Overall very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bad batteries
on February 6, 2025
Posted by: Jeffr
from Shakopee Mn
Gender:Male
[This review was collected as part of a promotion.] I bought this package a few months ago and have only used the blower. The batteries never held a charge very well and now dont work at all. I haven’t even been able to use the mower or string trimmer since I live in a cold state.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, February 7, 2025
Hello Jeffr.
Thank you for taking the time to reach out to us. We are sorry to hear of this experience. Blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. The runtime of a Greenworks cordless blower battery is primarily affected by the battery's amp-hour (Ah) rating, which determines how much charge it can hold, meaning a higher Ah rating leads to longer runtime; additionally, factors like the blower's power setting, the amount of debris being moved, ambient temperature, and the battery's condition can also impact its runtime. Users can expect up to 40 minutes of blower runtime with a fully-charged 4.0 Ah battery (based on low setting).
We have designed Greenworks product lines to have a range of batteries that can be used with the tools in that same voltage. This unit can be used with Greenworks 24V 5Ah to 24V 2Ah. The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
Follow the link shared to view Greenworks 24v battery platform.
https://www.greenworkstools.com/collections/24-volt?uff_knr5hq_productType=Battery
Hope this information helpful. If you require any additional support or would like us to investigate the amount of run time the battery is providing when used with the 24v blower, please contact our customer support center via Live Chat on Greenworks Tools website (www.greenworkstools.com) or contact Greenworks toll-free helpline at 1-888-909-6757.
Thank you for taking the time to reach out to us. We are sorry to hear of this experience. Blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. The runtime of a Greenworks cordless blower battery is primarily affected by the battery's amp-hour (Ah) rating, which determines how much charge it can hold, meaning a higher Ah rating leads to longer runtime; additionally, factors like the blower's power setting, the amount of debris being moved, ambient temperature, and the battery's condition can also impact its runtime. Users can expect up to 40 minutes of blower runtime with a fully-charged 4.0 Ah battery (based on low setting).
We have designed Greenworks product lines to have a range of batteries that can be used with the tools in that same voltage. This unit can be used with Greenworks 24V 5Ah to 24V 2Ah. The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
Follow the link shared to view Greenworks 24v battery platform.
https://www.greenworkstools.com/collections/24-volt?uff_knr5hq_productType=Battery
Hope this information helpful. If you require any additional support or would like us to investigate the amount of run time the battery is providing when used with the 24v blower, please contact our customer support center via Live Chat on Greenworks Tools website (www.greenworkstools.com) or contact Greenworks toll-free helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works like a charm!
on January 13, 2025
Posted by: Ronald81
from Duluth, MN.
Gender:Male
[This review was collected as part of a promotion.] I bought this mower early this past year and udsed it all summer. It cuts and bags as good as my forme 6hp gas mower and works like a charm for me. t runs very quiet. Has plenty of power to bag grass clippings and pine needles in my yard. It's easy to keep clean and the versatality of setting it onw end for storage is a blessing for limited space needs. Very happy with this purcahse and I highly recommend it for small yard needs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to Use
on January 8, 2025
Posted by: RJMJ
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] I bought this for my daughter since she didn't have one. As we know, a string trimmer is a required tool for home maintenance. The light weight and many features make this a top notch choice to use for lawn care.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome new lawn mower
on December 30, 2024
Posted by: Moonz
from Texas
Gender:Female
[This review was collected as part of a promotion.] This mower is so much lighter than my old gas mower. This is perfect for a senior who loves to take of the lawn. Being able to control the speed of the self-propelled feature is also a key feature that works like a charm. The mulching feature is environmentally friendly and no more racking leaves in the Fall.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Registration for the 80v 800 CFM blower that we bought did not work
on November 10, 2024
Posted by: blowerRegistrationNotWork
[This review was collected as part of a promotion.] We filled out the information to register the product, but after clicking the register product button we received no confirmation. There was no success message or error message after clicking the register product button.
Response from greenworkstools.comBy Greenworks, November 11, 2024
Hello blowerRegistrationNotWork.
Thank you for choosing Greenworks Tools for your lawn care needs. We are sorry to hear of the issue you are experiencing while trying to register your Blower. At this time, you would not be able to view any tools that are registered either by Greenworks or uploaded onto your dashboard. Sorry for any inconvenience this news may cause. We are always looking at ways to improve emails and questions like yours allow us to address our customers’ needs and concerns and that this option will be available in the near future.
We would be happy to take a closer look at your account and registration please contact us by Live chat on www.greenworkstools.com or call 1-888-909-6757. We look forward to assisting you better.
Thank you for choosing Greenworks Tools for your lawn care needs. We are sorry to hear of the issue you are experiencing while trying to register your Blower. At this time, you would not be able to view any tools that are registered either by Greenworks or uploaded onto your dashboard. Sorry for any inconvenience this news may cause. We are always looking at ways to improve emails and questions like yours allow us to address our customers’ needs and concerns and that this option will be available in the near future.
We would be happy to take a closer look at your account and registration please contact us by Live chat on www.greenworkstools.com or call 1-888-909-6757. We look forward to assisting you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
enjoy cutting the lawn.
on October 11, 2024
Posted by: Markous
Gender:Male
[This review was collected as part of a promotion.] Less noise, no gas fumes. This makes mowing so much more enjoyable, I have retired my ear plugs. The self propelled feature makes the hill side less challenging. Overall I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JohnLei
from Valley, AL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seems like a nice tool, but string does not advance when needed. Tap and go does not seem to work. After using for one complete battery charge, the trimmer has lost power, and fails to start turning. Even when assisting it to start turning, it doesn't have enough power to cut. Tried new battery, same thing. Checked to make sure there is nothing wound around the head, and there is not. Not happy with this unit.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 12, 2024
Hello JohnLei.
Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached.
Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA)
Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8
Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.
In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached.
Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA)
Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8
Written by a customer while visiting greenworkstools.com