Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Average customer rating
4.3
(367 Reviews)
Rating breakdown 367 reviews
5 Stars
236
4 Stars
62
3 Stars
27
2 Stars
15
1 Star
27
88%of customers recommend this product.
(
256 out of
292)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-Propelled Lawn Mower + Blower + 12" String Trimmer, Batteries and Charger Included - Green
Customer Rating
4
Nice mower
on April 23, 2022
Posted by: DannyO
from Philadelphia
Gender:Male
It has plenty of battery but
If the grass is too high or the height setting too low it stalls out.
Also if self propelled you need to release it well before backing up
Or the wheels lock
If the grass is too high or the height setting too low it stalls out.
Also if self propelled you need to release it well before backing up
Or the wheels lock
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: dsnurb1
Verified Purchase:Yes
Ran smooth and quiet great for small lawn. Stalled on heavy grass, starts right up after raising up deck. Batteries charge quickly. Great addition to my 24V tool 15 +collection
Written by a customer while visiting greenworkstools.com
Posted by: Lkkrall
from Ohio
Gender:Female
Verified Purchase:Yes
I’m a 66 yo widow and this mower makes it possible for me to continue to take care of my yard by myself. It’s easy to start and I haven’t had any trouble with it. It’s been many years since I’ve had to mow and this has made it easy for me to get back into it. The batteries last long enough to do my 1/4 acre lot without a problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Shot
from Jesup Georgia
Gender:Male
Verified Purchase:Yes
We love our new electric lawn mower. It is much better than a gas powered one that needs servicing. We like the grass catcher bag and most of all we like trying to save the planet.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Impossible to get spool replacement
on June 7, 2022
Posted by: Leon 362
from Winston Salem, NC
Gender:Male
Bought 2 month go and it's came without replacement spool. Part number for spool technical support providing 2930102 not correct. Impossible to order and even put back order.
Response from greenworkstools.comBy Greenworks, Customer Care, June 7, 2022
Hello Leon 362,
Sorry to hear of you frustrating experience! For this model, you require either our three-pack 2930102 or the single spool 321082451. The three-pack must be purchased through our helpline at 1-888-909-6757 (1-888-90WORKS) or if you prefer the single, you can use the following link: 321082451 https://greenworks.ordertree.com/spool-kit-2.html
You may also rewind the existing spool using the instructions found in your owner's manual.
Hope this help!
Sorry to hear of you frustrating experience! For this model, you require either our three-pack 2930102 or the single spool 321082451. The three-pack must be purchased through our helpline at 1-888-909-6757 (1-888-90WORKS) or if you prefer the single, you can use the following link: 321082451 https://greenworks.ordertree.com/spool-kit-2.html
You may also rewind the existing spool using the instructions found in your owner's manual.
Hope this help!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Alexandria, MN
Gender:Male
Verified Purchase:Yes
This mower glides with ease while providing a consistent clean cut. Can't wait to see what else greenworks has to offer!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Snady
from MA
Gender:Female
Verified Purchase:Yes
The batteries can mow a 1/4 acre IF you set the speed to the lowest but do a great job
I have mowed the yard twice and the result is excellent but it takes a few days to mow my acre as I do need to charge in between mows
Now after my 4th charge, my charger lights are always flashing red so I have to guess when the batteries are charged.
I have mowed the yard twice and the result is excellent but it takes a few days to mow my acre as I do need to charge in between mows
Now after my 4th charge, my charger lights are always flashing red so I have to guess when the batteries are charged.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, June 28, 2022
Hello Sanna,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
Regarding the charger, we are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may malfunction. Simply unplug it for a few minutes and then plug it back in and try another outlet.
If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault.
We hope these tips will help. If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
Regarding the charger, we are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may malfunction. Simply unplug it for a few minutes and then plug it back in and try another outlet.
If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault.
We hope these tips will help. If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Slickuke
Verified Purchase:Yes
Perfect for all the finishing work I do in the ride. Have run out a full charge yet.
Written by a customer while visiting greenworkstools.com