Hello there,
We are sorry to hear about your experience and understand how frustrating this must be when the battery performance does not meet expectations. For charging concerns, a typical charge time for an 80V 2.0Ah battery should be significantly less than 17 hours, so we recommend first confirming that the charger is functioning properly, check that the indicator lights are behaving as expected and that the battery is fully seated in the charger. It can also help to try a different compatible charger if available, as an issue with the charger can lead to extended charge times. For runtime, factors such as cutting thick or overgrown grass, using high power settings continuously, or mowing when the grass is wet can reduce overall runtime. Raising the deck height and mowing in drier conditions can help improve efficiency. Additionally, ensure the battery is allowed to cool before charging and is stored at room temperature, as extreme temperatures can impact both charging and performance. If you continue to experience unusually long charge times or reduced runtime after these checks, we recommend reaching out to our customer success team so we can further evaluate the battery and charger and assist with next steps. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Thank you for bringing this to our attention. We understand how frustrating this must be and apologize for any inconvenience. Our Customer Success team is actively working on a solution and is committed to resolving this as quickly as possible. At Greenworks, we are dedicated to ensuring that every customer is 100% satisfied with the quality and durability of their purchase. We appreciate your patience and understanding, and we encourage you to keep us updated.

Hello ryanflippin.
Thank you for your feedback. We are sorry to hear about the issue you experienced with your battery not operating as expected. We understand how frustrating this can be and appreciate you bringing it to our attention. Situations like this can sometimes require further evaluation, and we are glad you have been able to connect with our success team so the matter can be addressed. We appreciate your patience as we work toward a resolution and apologize for any inconvenience caused. If you are unable to locate our email, please call 1-888-909-6757 (1-888-90WORKS), or use the chat section on our website.