Customer reviews from greenworkstools.com
Greenworks - 24V 2.0Ah USB-C Battery (12,000 mAh Portable Charger for Phone)
Average customer rating
4.3
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
88
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
83 out of
98)
Customer Reviews for Greenworks - 24V 2.0Ah USB-C Battery (12,000 mAh Portable Charger for Phone)
Posted by: Anonymous
from Tennessee
Verified Purchase:Yes
Charged it and went to use it a few days later and it was low. Gonna try it again to see if it does ok.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , February 17, 2021
Hello Glen frazier,
Thank you for your review. We are sorry to hear about the experience you have encountered with your battery/charger. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are sorry to hear about the experience you have encountered with your battery/charger. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Cordell K
Verified Purchase:Yes
I have used the 24v 74.0 Ah battery with my impact driver. The battery is very powerful.
Also used it on my sweeper. The battery is great. I will get another one.
Also used it on my sweeper. The battery is great. I will get another one.
Written by a customer while visiting greenworkstools.com
Posted by: G in Milwaukee
Verified Purchase:Yes
Can’t wait to use our GreenWorks lawn equipment this summer.
Written by a customer while visiting greenworkstools.com
Posted by: Jason W
from Tacoma Wa
Verified Purchase:Yes
I ordered the 5.0ah battery, but was shipped the 2.0ah battery. I am sure Greenworks will get this corrected.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , May 27, 2021
Hello Jason,
Thank you for taking the time to provide this feedback! We are sorry to hear about your issue with your Greenworks online order. We are happy to hear you have reached out to us rest assured, someone will be in contact with you soon.
We are experiencing wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize in advance for any inconveniences this may cause and thank you for your understanding and patience during this time.
Thank you for taking the time to provide this feedback! We are sorry to hear about your issue with your Greenworks online order. We are happy to hear you have reached out to us rest assured, someone will be in contact with you soon.
We are experiencing wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize in advance for any inconveniences this may cause and thank you for your understanding and patience during this time.
Written by a customer while visiting greenworkstools.com
Posted by: RNickerson
Verified Purchase:Yes
Replacement wish I could've found in a local store.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Will not charge and it VERY hot to the touch
on June 5, 2021
Posted by: Big joe 94
from Sacramento,California
Had this for two months, it started off great, but as I go to charge it so that I can make use of it, I realized the charger LED light wasn’t blinking to show it’s charging, so I put another battery in its place to check if it was the charger, but it would charge the other battery. I tried on the other charger but still wouldn’t blink the LED lights. I left it to the side while I did yard work, and when I come back to do another checkup, I picked it up and was very hot to the touch. I wonder if internally something is wrong, but it’s a shame that only two months worth of usage and the battery is dead, otherwise I would give a better rating.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 9, 2021
Hello Big joe 94
We are sorry for the experience you had with our product. We appreciate you bringing this to our attention, know that this is not what we expect from our products, and we urge you to contact our customer care support team using the contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist. We look forward to making it right!
We are sorry for the experience you had with our product. We appreciate you bringing this to our attention, know that this is not what we expect from our products, and we urge you to contact our customer care support team using the contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist. We look forward to making it right!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best bang for the buck!
on June 17, 2021
Posted by: LAWFL
from Florida
Gender:Male
Based on my analysis the 60v 4ah battery is the best deal for the price in terms of $$/ah. In addition the 4ah battery provides long lasting run times for my blower, chain saw and hedge trimmer. I wish Greenworks would make choosing a more powerful battery options when buying tools. The standard 2 or 2.5ah batteries that come with the tools I purchased do not last long enough to complete anything but the smallest job.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Pjane21
Verified Purchase:Yes
My second battery … it serves as a backup and is good to have one! Charges relatively quickly and lasts for a good amount of time. Glad I have it.
Written by a customer while visiting greenworkstools.com