Customer reviews from greenworkstools.com
Greenworks - 24V 2.0Ah USB-C Battery (12,000 mAh Portable Charger for Phone)
Average customer rating
4.5
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
498
4 Stars
82
3 Stars
29
2 Stars
15
1 Star
43
89%of customers recommend this product.
(
456 out of
515)
Customer Reviews for Greenworks - 24V 2.0Ah USB-C Battery (12,000 mAh Portable Charger for Phone)
Customer Rating
5
GREAT POWER
on May 12, 2023
Posted by: Deck builder
from Gig Harbor, Wa.
Gender:Male
I purchased this to replace an old 9V drill. The power is awesomeand the battery lasts a long time .
Pros: Easy to Use, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Vacuum 24V
on April 7, 2023
Posted by: Miggy24
from North Carolina
Gender:Male
This light weight vacuum has made quick cleaning so much easier. Has tons of suction. I love the attachments for the stairs and hard to reach areas.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Mediocre design
on March 24, 2023
Posted by: Auggie
from Boise, ID
Gender:Female
I purchased this vacuum because I was looking for a cordless vacuum and liked that I already had a couple tools that used the same battery.
Likes-
-Cordless
-utilizes batteries I already have
-stainless steel filter housing makes it durable and easy to clean
Dislikes-
-The trigger power button-Where are you supposed to put your finger after you have turned it on? You have to hold your index finger out of the way of the trigger or are constantly turning it off and on. Who does this feature market too?
-The "brushless" feature simply disconnects the head from suction. It doesn't
disengage the beater bar and as a result, has done a number on my brand new rug that required a brushless vacuum.
-The dust cup is really small and the connection from the hose to the cup is so small it is constantly clogged.
-The battery life on super high suction is under 10 minutes, on low it is 45 minutes. Not sure how anyone else vacuums but when I do the whole house it takes me at least 2 if not 3 batteries. I am constantly changing the suction level based on the surface I am cleaning to preserve the battery life. I miss my corded vacuum...
Likes-
-Cordless
-utilizes batteries I already have
-stainless steel filter housing makes it durable and easy to clean
Dislikes-
-The trigger power button-Where are you supposed to put your finger after you have turned it on? You have to hold your index finger out of the way of the trigger or are constantly turning it off and on. Who does this feature market too?
-The "brushless" feature simply disconnects the head from suction. It doesn't
disengage the beater bar and as a result, has done a number on my brand new rug that required a brushless vacuum.
-The dust cup is really small and the connection from the hose to the cup is so small it is constantly clogged.
-The battery life on super high suction is under 10 minutes, on low it is 45 minutes. Not sure how anyone else vacuums but when I do the whole house it takes me at least 2 if not 3 batteries. I am constantly changing the suction level based on the surface I am cleaning to preserve the battery life. I miss my corded vacuum...
I am keeping it because it works and I don't want the hassle of a return but I would not recommend this product and I am not sure I will buy anymore of their tools. We also have the shop vac (I have already glued the hose back together a couple times after owning it about 6 months) and the lawnmower (no issues so far). The products have low quality and poor design.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, March 28, 2023
Hello Auggie,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. We are sorry to hear that your purchase fell below expectations, and we would like to hear more about your experience to see how we can do better in the future. Please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. We are sorry to hear that your purchase fell below expectations, and we would like to hear more about your experience to see how we can do better in the future. Please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24V 43Wh model # 29842
on March 10, 2023
Posted by: Anonymous
from Saint Joseph, Louisiana
Gender:Female
I bought 2 batteries 2 years ago. Now both of them only last approximately 10 minutes ? My lights show fully charged but I don’t understand why the battery goes dead so fast?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 13, 2023
Hello Kimberlyrogers,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Keeping It Cool ❄️ ✅️
on January 17, 2023
Posted by: Baker
from Concord, NC
Gender:Male
Perfect for keeping cool in the summer. My corgi pup definitely approved ! I have taken this several places and everyone asks where I got it. Very cool product
Pros: Easy to Use, Quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No worries, Greenworks stands behind their product
on January 14, 2023
Posted by: gnarlydad
from fly-over land
Gender:Male
If you're reading this review, I assume you are researching battery powered stick vacuums, so, here's my story: I ordered this kit, and it arrived quickly in three boxes, two one day, and the third (containing the spare battery) on the following day. The unit and accessories seemed well-designed and well built, but the included charger did not work. I contacted customer service and, within a week, I had a new one. Since then, the vacuum has worked great. I have no complaints, either with the vacuum or the service.
Pros: Convenient, Easy to Use, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Time & $$ saver
on December 31, 2022
Posted by: Nabmerg
from Michigan
Gender:Male
So glad to be able to purchase the tool only since I already own 2 -24v 5a batteries for my mower
Pros: Convenient, Cost-Saver, Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Missing parts and faulty battery
on December 29, 2022
Posted by: Peter7309
from Victor, NY
Gender:Male
I just received this vacuum. It is missing the 2nd battery and the 2nd parts holder. The battery that it came with keeps overheating and I can’t use the vacuum.
Pros: Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 30, 2022
Hello Peter7309,
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please start a live chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We apologize for any inconveniences this may cause and we look forward to assisting you with this matter!
We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. Please start a live chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We apologize for any inconveniences this may cause and we look forward to assisting you with this matter!
Written by a customer while visiting greenworkstools.com