Customer reviews from greenworkstools.com
Greenworks - 24V 2.0Ah USB-C Battery (12,000 mAh Portable Charger for Phone)
Average customer rating
4.5
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
498
4 Stars
82
3 Stars
29
2 Stars
15
1 Star
43
89%of customers recommend this product.
(
456 out of
515)
Customer Reviews for Greenworks - 24V 2.0Ah USB-C Battery (12,000 mAh Portable Charger for Phone)
Customer Rating
5
Great!
on December 9, 2025
Posted by: Jle1
from Oakwood OH
Gender:Female
[This review was collected as part of a promotion.] I love this vacuum! It’s so lightweight and maneuverable that I scarcely have to move furniture to get every errant crumb or fur ball.
The handheld option means that I can clean the stairs without lugging a heavy and CORDED vacuum banging its way up and down.
I love this thing more than I thought I would.
The handheld option means that I can clean the stairs without lugging a heavy and CORDED vacuum banging its way up and down.
I love this thing more than I thought I would.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Magnolia Miss
from Columbia NJ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it - great source of light - convenient size and weight
Pros: Easy to Use, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor quality
on December 8, 2025
Posted by: VladP
Vacuum stops working after five seconds ( battery fully charged). Very disappointed. This item supposed to be a gift to someone good thing I checked it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, December 9, 2025
Hello VladP.
We are very sorry to hear your vacuum is not working properly, especially when it was intended as a gift. This is not the experience we want for our customers.
Please reach out to our Customer Success team with your model number and battery details so we can troubleshoot the issue. You can contact them via online chat (“Chat with an Expert” on our website) or by calling 1-888-909-6757. We are here to help resolve this as quickly as possible.
We are very sorry to hear your vacuum is not working properly, especially when it was intended as a gift. This is not the experience we want for our customers.
Please reach out to our Customer Success team with your model number and battery details so we can troubleshoot the issue. You can contact them via online chat (“Chat with an Expert” on our website) or by calling 1-888-909-6757. We are here to help resolve this as quickly as possible.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Liked all the very useful attachments
on December 8, 2025
Posted by: Jukeboxdanny
from Dallas Texas
Gender:Male
[This review was collected as part of a promotion.] I liked all thr useful attachments and versatile handling.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great suction power
on December 8, 2025
Posted by: bob84
from Beaverton, OR
Gender:Male
[This review was collected as part of a promotion.] Love the light weight and maneuverability of this vacuum Excellent for quick pickups. Only drawback is short battery running time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent Tool
on December 1, 2025
Posted by: Spenser
from Louisville, KY
Gender:Male
[This review was collected as part of a promotion.] Bought the 24v reciprocating saw and it came with several replacement saws. I have been using it for building different things and removing stubborn tree roots on fence lines! Love all their other tools as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Vidalo
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery extremely difficult to remove and hard to install.
Response from greenworkstools.comBy Greenworks, December 2, 2025
Hello Vidalo.
Thank you for sharing your feedback. We are sorry to hear you are having difficulty installing and removing the battery on your 24V Cordless Multi-Tool. That should not be the case, and we appreciate you bringing it to our attention.
To install a Greenworks 24V battery into the 24V Cordless Multi-Tool, simply align the battery's rails with the tool's internal tracks and slide it in until it clicks into place. Ensure the battery rails are clean before inserting, as debris can cause the battery to get stuck.
Step-by-step instructions:
1. Align the battery: Position the battery so that the rails on its sides are aligned with the tracks inside the multi-tool's battery compartment.
Slide into place: Push the battery firmly and straight into the compartment. You should feel it slide in smoothly.
2. Confirm secure fit: Continue pushing until the battery is fully seated and you hear a "click," which indicates it is locked in place and ready for use.
3. Check for debris: Before installation, inspect both the battery's rails and the tool's internal tracks for any dirt, dust, or debris that could prevent a proper connection. Remove any obstructions and try again.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your feedback. We are sorry to hear you are having difficulty installing and removing the battery on your 24V Cordless Multi-Tool. That should not be the case, and we appreciate you bringing it to our attention.
To install a Greenworks 24V battery into the 24V Cordless Multi-Tool, simply align the battery's rails with the tool's internal tracks and slide it in until it clicks into place. Ensure the battery rails are clean before inserting, as debris can cause the battery to get stuck.
Step-by-step instructions:
1. Align the battery: Position the battery so that the rails on its sides are aligned with the tracks inside the multi-tool's battery compartment.
Slide into place: Push the battery firmly and straight into the compartment. You should feel it slide in smoothly.
2. Confirm secure fit: Continue pushing until the battery is fully seated and you hear a "click," which indicates it is locked in place and ready for use.
3. Check for debris: Before installation, inspect both the battery's rails and the tool's internal tracks for any dirt, dust, or debris that could prevent a proper connection. Remove any obstructions and try again.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice Heat Gun
on November 30, 2025
Posted by: ernem
from w. Pa
Gender:Male
[This review was collected as part of a promotion.] I just got it last week and have not used it much yet. Used it briefly yesterday to warm up my tractor battery and fuel system probably not an intended use for it but it helped get it warm enough to start.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com