Customer reviews from greenworkstools.com
Greenworks - 24V 5.0AH Lithium-Ion Battery, LB24A050, Black
Average customer rating
4.4
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
76
4 Stars
7
3 Stars
6
2 Stars
2
1 Star
10
88%of customers recommend this product.
(
71 out of
81)
Customer Reviews for Greenworks - 24V 5.0AH Lithium-Ion Battery, LB24A050, Black
Posted by: Homesteader1
from R.I.
Gender:Male
Verified Purchase:Yes
I bought this to increase my run time with my 24-volt lawn mower. Now, I can do everything I need to do in one period of time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bill H Jr
Verified Purchase:Yes
I have quite a few Greenworks tools. They stand behind them and work with you if you have any problems with them.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24 V 4Ah Rechargeable Batteries
on June 9, 2023
Posted by: Ronald R.
from Orange County, NY
Gender:Male
I have a few of these batteries since I opted to get the same voltage equipment for my lawn needs. I have had them going on three years and they normally perform well. The past two years, I would use them during the summer months for my leaf blower and string trimmer and would recharge them after use. No issues and they even held the charge after a few months of non-use. This year, not sure if it is age or lack of/non-daily use, I've had to throw out two of them. They both overheated after each use. I left both of them overnight to see if the heat would dissipate. One did but did not recharge, even when I tried different chargers. The other just continued to be warm to the touch and I just didn't feel it would be safe to keep it. I still have two 4.0Ah and two 2.0Ah that are working and am considering purchasing replacement ones for the two that I had to throw away.
Response from greenworkstools.comBy Customer Care, June 9, 2023
Hello Ronald R.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries
on April 20, 2024
Posted by: Sherry D
from Foley Alabama
Gender:Female
I love the mower. It was a gift. BUT!!! The batteries are HORRIBLE!!!! I might be able to cut for 25 minutes (if I'm lucky), then they die.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello SherryD,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Charging Battery
on June 21, 2024
Posted by: JPO1956
from Cape Vincent, NY
Gender:Male
[This review was collected as part of a promotion.] The battery and charger get very hot when charging
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello JPO1956.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Featurs
on July 1, 2024
Posted by: jer57
from Twin Cities, MN
Gender:Male
[This review was collected as part of a promotion.] 5.0Ah battery is easy to charge and good running time for my sloping yard!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Russtoo
Verified Purchase:Yes
I ordered the wrong sized battery. The 2 amp worked but didn’t last long. I keep it as my backup, works great for the short term. I needed the 4 amp for my lawnmower.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from California
Verified Purchase:Yes
This battery gave me over 20 minutes of run time using Turbo 50% of the time. Unfortunately the battery fail prematurely. I store my batteries in a climate-controlled room. I never use a hot battery in a tool and always allow the battery to cool before charging.I did speak with a customer service representative by the name of Faye, she was able to send me out another battery. When I receive my new battery I will give an updated review on its longevity. As for the customer service keep it up Greenworks! this really determines whether I'll invest in a product or not.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com