Customer reviews from greenworkstools.com
Greenworks - 24V BAG70008 Lithium-Ion Battery, Black
Average customer rating
4.4
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
369
4 Stars
68
3 Stars
25
2 Stars
12
1 Star
35
88%of customers recommend this product.
(
348 out of
396)
Customer Reviews for Greenworks - 24V BAG70008 Lithium-Ion Battery, Black
Customer Rating
3
Charging Battery
on June 21, 2024
Posted by: JPO1956
from Cape Vincent, NY
Gender:Male
[This review was collected as part of a promotion.] The battery and charger get very hot when charging
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello JPO1956.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Mama loves it.
on June 15, 2024
Posted by: chuckadee
from Mars Hill, NC
Gender:Male
[This review was collected as part of a promotion.] When this order came, my wife rolled her eyes because Greenworks usually means "outside stuff" for me. After demonstrating it for her (I did the entire house!) she tried it a couple of weeks later while I was gone and greeted me with big smile. WE both love it. I told her that it would negate the warranty if the husband used it too much....
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
These are the best!
on May 31, 2024
Posted by: Gramma28
from Lake of the Ozarks, MO
Gender:Female
[This review was collected as part of a promotion.] This is my third stick vacuum from Green works. These are the best! I vacuumed daily for several months and the dirt it removed from carpeting was unreal. Now we are vacuuming every other day and we are so happy! I blow the filter out with every use and each time it works like brand new. We have one upstairs and downstairs. It cleans a 1,000sf of carpeting in good time. We can always vac on one battery charge. We also have a leaf blower that is outstanding!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Comes with one clip and not 2 clips for the stand to hold all accessories
on May 14, 2024
Posted by: reddari
from Pennsylvania
I bought this stick vacuum end of last year, and although it works well, I was not happy that only one accessory clip was included in the package. Everywhere else, it shows 2 clips, and on another image to hold all your accessories, it had "Clips," not "Clip," which suggested that clearly 2 should be included there. Last year I was told that it was on backorder and not reach out until March of 2024 just to tell me that sorry, it was not included. SO DISAPPOINTED!!! Now I have 2 accessories that cannot be stored with the unit. Big fail!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2024
Hello reddari,
Thank you for your feedback. We are sorry to hear that you were unsatisfied with the customer service experience that you had. There is truly no intent to disappoint our customers; we will always do our best to help in any way we can.
The kit included one (1) storage clip we, unfortunately, are unable to send an extra storage clip as it is not part of the kit. We sincerely apologize for any inconvenience that this may have caused.
Should you ever have any questions, comments or concerns do not hesitate to start a Live chat on www.greenworkstools.com or by phone 1-888-909-6757.
Thank you for your feedback. We are sorry to hear that you were unsatisfied with the customer service experience that you had. There is truly no intent to disappoint our customers; we will always do our best to help in any way we can.
The kit included one (1) storage clip we, unfortunately, are unable to send an extra storage clip as it is not part of the kit. We sincerely apologize for any inconvenience that this may have caused.
Should you ever have any questions, comments or concerns do not hesitate to start a Live chat on www.greenworkstools.com or by phone 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Overheats before charge runs out
on May 14, 2024
Posted by: R Bits
Gender:Male
[This review was collected as part of a promotion.] I bought a mower combo kit which uses these batteries six months ago. Battery life should be longer than 15 minutes, but mower stops working around that time. Putting the batteries on the charger doesn't do anything until they cool off. Takes about two and a half hours for them to cool down and recharge. My yard, which is less than 1/4 acre. should take one charge and 45 minutes to mow, but instead requires three charges and 8 hours to mow. So I bought more batteries and another charger.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 14, 2024
Hello R Bits,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
When using your battery, you have to be aware of the ambient temperature as well as the battery temperature.
If you are working in very warm areas, try to keep the batteries cool before using them to avoid shut-down due to the battery pack overheating. Your product will shut down if the battery reaches 70°C (158°F) cell temperature.
How to keep the battery from overheating:
Do not use it in high ambient temperatures (higher than 40°C/104°F).
Do not use battery-powered tools for tasks they are not designed to perform (cutting tall grass with a battery-powered walk-behind mower requires more power).
Do not store the battery in an unsuitable, warm place like a car.
Do not leave the battery in the product (e.g. walk-behind mower) while in the sun.
This 24V Greenworks platform carries a 3-year tool and battery warranty from the date of purchase, and we would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can help you best.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
When using your battery, you have to be aware of the ambient temperature as well as the battery temperature.
If you are working in very warm areas, try to keep the batteries cool before using them to avoid shut-down due to the battery pack overheating. Your product will shut down if the battery reaches 70°C (158°F) cell temperature.
How to keep the battery from overheating:
Do not use it in high ambient temperatures (higher than 40°C/104°F).
Do not use battery-powered tools for tasks they are not designed to perform (cutting tall grass with a battery-powered walk-behind mower requires more power).
Do not store the battery in an unsuitable, warm place like a car.
Do not leave the battery in the product (e.g. walk-behind mower) while in the sun.
This 24V Greenworks platform carries a 3-year tool and battery warranty from the date of purchase, and we would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can help you best.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good Bye Liquid Plumber
on May 2, 2024
Posted by: RoyP
Gender:Male
[This review was collected as part of a promotion.] I've been using various forms of Liquid Plumber and Drano for almost 40 years. I had a slow drain after washing the dogs and decided to try this instead of the liquid stuff. 15 minutes I was done. I pulled up a gnarly looking hair ball just a few feet in. Another 5 minutes to hose it off in the driveway afterwards. Easiest clogged or semi-clogged drain ever.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Y Dawson
from Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the 24 volt vacuum, it lasts long on the battery and it is nice that you can change the power settings to preserve the battery
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rudy123
from Maine
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super happy with this vacuum. Excellent battery life and great suction.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com