Hello Cabo. The difficulties you are experiencing with the Greenworks 24v charger are apologized for. Please try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. Ensure the battery is firmly seated by applying firm, steady pressure during connection. After attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your the battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.

Hello Gibb. We appreciate you sharing this feedback and understand your disappointment. We truly value customers who have been with us from the beginning, and our team would be happy to check if there are any options available for your model. Please reach out to us on Live chat (www.greenworkstools.com) or call 1-888-909-6757 with the model number and date of the battery and we should be able to verify compatibility.