Customer reviews from greenworkstools.com
Greenworks - 24V 13" Brushless (Push) Cordless Lawn Mower, 4.0Ah Battery and Charger Included - Green
Average customer rating
4.3
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
95
4 Stars
28
3 Stars
10
2 Stars
5
1 Star
10
90%of customers recommend this product.
(
121 out of
134)
Customer Reviews for Greenworks - 24V 13" Brushless (Push) Cordless Lawn Mower, 4.0Ah Battery and Charger Included - Green
Posted by: Mandzy37
from PA
Gender:Female
Verified Purchase:Yes
Battery life is good and lasted for my entire property. However, it stopped multiple times (assuming the battery was too hot) which meant I had to take breaks, which made time to completion much longer. Height adjustment is very difficult to change. Overall, I’m happy with the purchase.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Mandzy37
Thank you for the positive feedback. Happy to hear you are enjoying the product!
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If you have any follow up questions, or for further assistance.
Thank you for the positive feedback. Happy to hear you are enjoying the product!
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If you have any follow up questions, or for further assistance.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible mower
on April 16, 2022
Posted by: Shrimpman
from NJ
Gender:Male
You can’t buy a replacement blade for the mower.. what good is it ?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Shrimpman,
Thank you for your review. We are always looking at ways to improve our products and reviews like yours allow us to address our customers’ needs and concerns. The part number for the blade kit is R0200327-00; you can purchase it through our helpline at 1-888-909-6757.
Thank you for your review. We are always looking at ways to improve our products and reviews like yours allow us to address our customers’ needs and concerns. The part number for the blade kit is R0200327-00; you can purchase it through our helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Just Right
on April 1, 2022
Posted by: Skychief73
from Homewood, AL
Gender:Female
I bought this mower when I moved into my new house because it has a small lawn and it seemed to have all the features I needed and I was right...it's just the right size, stays charged long enough, the bag holds all the clippings. I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
17" is No Toy
on February 28, 2022
Posted by: Baby Cordeless mower
from Miami
Gender:Female
Bought this small lawnmower to test cordless. Wanted something small that would not overwhelm my garage. It works great. Can mow for about an hour. I got some spare batteries to now worry about mower dieing out. I especially love the way i mow over dead leaves and they get picked up leaving lawn looking nice. It is very quiet , barely any noise. I mainly have zoysia grass and have 1/4 acre so honestly i dont have to battle mowing grass but the fallen leaves are a killer. Battle won!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Convenient
on December 18, 2021
Posted by: MuseMe
from Southern Wisconsin
Gender:Female
Bought this to do small lawn in front of business works perfectly for what I was looking for. Also bought the battery powered snow blower for small sidewalk cleanup. Thanks greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Retiree
from Sahuarita, AZ
Gender:Male
Verified Purchase:Yes
This is the best purchase I have made for outdoor use. I have 700 sq. ft. of grass and live in Arizona. I have a beautiful lawn October to May. Then it goes dorment through the hot summer and I overseed in September. I had a heavy self-propelled reel cutting gas mower and was tired of having a gas can in my shed and as I age it got harder to use. So, I purchased this cordless beauty. Some of the reviews complained about the plastic wheels and other plastic components, but for this small mower it's not a problem. It arrived quickly, was easy to assemble and started the first push of the button. The catcher is small, but for my small yard it's perfect.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Batteries dead unable to charge
on December 4, 2021
Posted by: Win53
from 715 East Stonewall Drive Front Royal, Virginia
Gender:Female
I purchased this mower as I had great experience with weed eater and no problems. This charger and batteries only worked several months. So disappointed and these batteries are substandard.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, December 6, 2021
Hello Win53,
Thank you for sharing your experience with your battery and charger. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Please note that this product is backed by a 3-year warranty from the purchase date. For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757 or by sending an email to info@greenworkstools.com.
Thank you for sharing your experience with your battery and charger. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Please note that this product is backed by a 3-year warranty from the purchase date. For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757 or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disappointed
on November 7, 2021
Posted by: JB81
from Sacramento, CA
Gender:Male
I purchased my green works lawnmower 4 months ago and have used maybe 10 times to mow my small front/small backyard. The motor starts and then cuts out after a few seconds. And I can not use- despite fully charged battery.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 8, 2021
Hello JB81,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com