Customer reviews from greenworkstools.com
Greenworks - 24V 13" Brushless (Push) Cordless Lawn Mower, 4.0Ah Battery and Charger Included - Green
Average customer rating
4.3
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
104
4 Stars
31
3 Stars
12
2 Stars
6
1 Star
12
88%of customers recommend this product.
(
129 out of
147)
Customer Reviews for Greenworks - 24V 13" Brushless (Push) Cordless Lawn Mower, 4.0Ah Battery and Charger Included - Green
Customer Rating
3
Does it work yet?
on July 5, 2025
Posted by: Yoohoo
from Wa
Gender:Female
[This review was collected as part of a promotion.] Directions are terrible especially if you've never owned electric. If you produce a good product why not a complete pamphlet on how to assemble and operate. Mows nice if you can get it to start and keep running without directions. It would be useful to have surveys after the owner has had a few times to use it.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 7, 2025
Hello Yoohoo.
Thank you for sharing your experience. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
You can also check the products page for "how to videos". We have included two videos for your reference that may assist you if you experience any challenges. They offer step-by-step guide to resolving common issues. Please find them here:
Assembly guide (https://youtu.be/_JVZN7hZgrc)
Operators guide (https://youtu.be/7A1Cvs9p7dY)
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
You can also check the products page for "how to videos". We have included two videos for your reference that may assist you if you experience any challenges. They offer step-by-step guide to resolving common issues. Please find them here:
Assembly guide (https://youtu.be/_JVZN7hZgrc)
Operators guide (https://youtu.be/7A1Cvs9p7dY)
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Battery Life
on June 4, 2025
Posted by: Thomas__
from Broomall
Gender:Male
[This review was collected as part of a promotion.] Absolutely terrible. Do not waste your money.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2025
Hello Thomas__.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lightweight and strong, perfect for the city
on May 17, 2025
Posted by: AEoutside
from Richmond, VA
[This review was collected as part of a promotion.] Just got this mower and really like the compact size making storage easy. Also was surprised by the power, perfect for my city-sized lot.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, May 20, 2025
Hello AEoutside.
Your feedback is valuable to us, and we appreciate hearing you are pleased with the mower. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Your feedback is valuable to us, and we appreciate hearing you are pleased with the mower. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Not bad, just battery gets overheated
on May 7, 2025
Posted by: Jblasing
from Lakeland, Fl
Gender:Female
[This review was collected as part of a promotion.] Sometimes you have to lift it up, cuz if grass gets stuck under blades, it automatically turns off. But it gets job done! For smaller yard!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
24V 13" Brushless Lawn Mower
on May 5, 2025
Posted by: Carter55
from Texas
Gender:Male
[This review was collected as part of a promotion.] Bought this mower a month ago. I am really happy with it! It's a great mower with great battery life and it has been very easy to clean and use.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing mower
on April 22, 2025
Posted by: Nate F
from Pittsburgh PA
Gender:Male
[This review was collected as part of a promotion.] I got this after my gas mower got a hole in the deck… it’s so amazingly light I can get my grass done faster without as much effort… so easy to adjust the deck… handles the grass easily for power… my yard is small so one charge easily does it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Worked Well for the First Month
on April 11, 2025
Posted by: MikeLuc
from Bradenton, FL
Gender:Male
[This review was collected as part of a promotion.] The mower worked well for the first month but now only runs for around 3 minutes with two fully charged batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 11, 2025
Hello MikeLuc.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this little power house
on March 25, 2025
Posted by: Rae69
from SWFL
Gender:Female
[This review was collected as part of a promotion.] We live in a 55+ community where lawn care is our responsibility. A very small yard with mulched beds. This little mower has proved perfect! Lightweight for either my husband (in his 70’s) or myself (late 60’s). Charge time is adequate for our area. Small so it takes up little space in our shed. A little noisier than we thought it would be but still beats the heavy gas mower. 👍
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com