Thank you for your feedback—we're glad to hear you're happy with most aspects of your Greenworks stick vacuum! That said, we understand how frustrating it can be when the unit clogs easily, and we appreciate you bringing this to our attention.

To help reduce clogging and maintain optimal performance, here are a few tips:

Check and clean the brush roll regularly – Hair, threads, and debris can easily wrap around the brush and limit airflow. Remove any buildup to ensure smooth operation.

Inspect the vacuum tubes for blockages – Remove the wand and nozzle attachments and check for any trapped debris. Clearing out any obstructions will help prevent performance issues.

Empty the dustbin frequently – A full dustbin can restrict airflow and cause clogs. Try to empty it after each use, especially when vacuuming fine dust or pet hair.

Clean or replace filters as needed – Dirty or clogged filters can reduce suction power and lead to debris backing up. Refer to your user manual for filter maintenance instructions.

Avoid vacuuming large debris – For best results, try to avoid vacuuming larger items that could block the airflow. Pick those up by hand when possible.

If you continue to experience clogging after following these steps, feel free to reach out to our support team with details and we’d be happy to assist further.

Thank you again for your feedback and for being a Greenworks customer!

Hello drag.

Thank you for taking the time to share your review with us! The Greenworks 24V Cordless Stick Vacuum (model SVG24L411) does not include a separate hard floor attachment, as it comes with a soft bristle brush that can be used safely on hardwood floors.
If you prefer a dedicated tool for hard surfaces, a specific Hard Floor Brush (Part #R0203091-00) is available for purchase on the Greenworks Tools website. The included soft bristle brush is ideal for gentle cleaning, while the separate attachment offers enhanced performance on hard floors.
For best results when picking up debris, use the highest power setting on your vacuum for maximum suction. You can switch between three power modes (low, medium, and high) as needed, with the high mode providing up to 10 minutes of running time for deeper cleaning tasks like carpets.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on the product's page or Chat with us direct on our website www.greenworkstools.com.