Customer reviews from swiffer.com
Swiffer - Heavy Duty Duster Cloth Refills, 6/Pack (16944) - Yellow
Average customer rating
4.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
147
4 Stars
46
3 Stars
9
2 Stars
3
1 Star
11
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for Swiffer - Heavy Duty Duster Cloth Refills, 6/Pack (16944) - Yellow
Customer Rating
1
This product has given up on all quality..CHEAP!
on May 9, 2026
Posted by: Vick
I have loved using Swiffer Dusters until recently. I purchased a box of refills that "DID NOT" have the Gain scent, were falling apart and seemed to be too small., and leaving dust behind!! I thought..ahh, just a bad batch, it can happen, so I purchased another box..same issues. I was willing to give Swiffer one more chance, so I purchased a third box..same issues. When this box is finished I will no longer use Swiffer products! What a shame, you have a good product and totally do away with the quality. This sure doesn't help your bottom line..I read the other complaints, very much like my experience!
Response from swiffer.comBy Customer Care, May 15, 2026
Hello Dear Consumer. We hope you're doing great. Thanks for taking the time to leave your review. We’re sorry you’re not getting the experience you were expecting from Swiffer. Please know that we have many quality checks in place to make sure your product is in great condition for you. We’d like to look into this so please give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not work well
on April 6, 2026
Posted by: Morris9235
from Ontario, Canada
Sorry but the new " multi surface heavy duty dusters" do not do the job that the original heavy duty ones did. They are half the size and there is minimal on it compared to the original. Please bring back the originals.
Response from swiffer.comBy Customer Care, April 9, 2026
Thank you for sharing your feedback regarding the Swiffer® Duster™ Multi-Surface Heavy Duty Refills. We understand how important it is to have a product that meets your cleaning needs effectively, and we’re sorry to hear that your experience with the new Multi-Surface Heavy Duty Dusters has not met your expectations.
Please know that we take product quality very seriously. Our products undergo many quality checks to ensure they reach our consumers in perfect condition.
We appreciate your loyalty and want to ensure you have the best possible experience with our products. To help us look into this matter further and assist you directly, please contact our service team at (800) 214-8734. We would like to understand your concerns better and explore how we can support you.
Thank you again for your valuable feedback. We are committed to providing effective cleaning solutions and appreciate the opportunity to address your concerns.
Please know that we take product quality very seriously. Our products undergo many quality checks to ensure they reach our consumers in perfect condition.
We appreciate your loyalty and want to ensure you have the best possible experience with our products. To help us look into this matter further and assist you directly, please contact our service team at (800) 214-8734. We would like to understand your concerns better and explore how we can support you.
Thank you again for your valuable feedback. We are committed to providing effective cleaning solutions and appreciate the opportunity to address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
5
Great on less often chores!
on March 5, 2026
Posted by: ElizabethP
These work great on cleaning my ceiling fans and window blinds! Would recommend them for any job. The last well when using with a dusting spray as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Must have
on March 3, 2026
Posted by: TamilaG
I love these dusters! They work so well! It fits perfectly on the stick and makes cleaning effortless! Its pretty durable so if you clean it off you can use it again. Highly recommend, makes cleaning a lot faster!
Written by a customer while visiting influenster.com
Customer Rating
5
Nice product!
on January 27, 2026
Posted by: traciannb_3378
Great product for its price! Love how it includes 3 and locks in extra dust while cleaning! Makes you clean your house with ease! Highly recommend buying!
Written by a customer while visiting influenster.com
Customer Rating
5
Swiffer saves cleaning time
on January 10, 2026
Posted by: theresa12725_1028
Swifter duster multi surfaces refills are great. They can be used to clean any part of the house from the fans to windowsill, light fixtures. They are great for day to day cleaning.
Written by a customer while visiting influenster.com
Customer Rating
1
Hate the new 2 sided swiffers
on January 2, 2026
Posted by: Tami5
from Fond du lac. Wisconsin
I DO NOT LIKE the new 2 sided swiffers you came out with. They do not pick up the dirt like the original 2 sided ones do. I wish you would put those back on the market!!! or at least sell both types of the 2 sided ones so we can choose what we want. I have a cleaning company and my girls also complain about the new ones.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 9, 2026
Thank you for taking the time to share your feedback regarding the Swiffer Dusters. We genuinely appreciate your input, as it helps us understand our consumer' experiences better.
We take product quality very seriously, and your concerns about the performance of the Swiffer Dusters are important to us. We strive to ensure that our products meet the high standards that our consumers expect.
We would love to get more details about your experience and discuss this matter further, please feel free to contact us at (800) 214-8734. We value your feedback and want to ensure that we address your concerns appropriately.
Thank you for your understanding and for being a loyal consumer of Swiffer.
We take product quality very seriously, and your concerns about the performance of the Swiffer Dusters are important to us. We strive to ensure that our products meet the high standards that our consumers expect.
We would love to get more details about your experience and discuss this matter further, please feel free to contact us at (800) 214-8734. We value your feedback and want to ensure that we address your concerns appropriately.
Thank you for your understanding and for being a loyal consumer of Swiffer.
Written by a customer while visiting swiffer.com
Customer Rating
5
A must have!
on December 23, 2025
Posted by: delaneyj22_5186
We use these regularly to dust! Can even reach on top of ceiling fans and it traps the dust so well. We will continue to purchase these! Love all swiffer products that we’ve tried.
Written by a customer while visiting influenster.com