Customer reviews from swiffer.com
Swiffer - Heavy Duty Duster Cloth Refills, 6/Pack (16944) - Yellow
Average customer rating
4.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
147
4 Stars
46
3 Stars
9
2 Stars
3
1 Star
11
81%of customers recommend this product.
(
30 out of
37)
Customer Reviews for Swiffer - Heavy Duty Duster Cloth Refills, 6/Pack (16944) - Yellow
Customer Rating
1
Hate the new 2 sided swiffers
on January 2, 2026
Posted by: Tami5
from Fond du lac. Wisconsin
I DO NOT LIKE the new 2 sided swiffers you came out with. They do not pick up the dirt like the original 2 sided ones do. I wish you would put those back on the market!!! or at least sell both types of the 2 sided ones so we can choose what we want. I have a cleaning company and my girls also complain about the new ones.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 9, 2026
Thank you for taking the time to share your feedback regarding the Swiffer Dusters. We genuinely appreciate your input, as it helps us understand our consumer' experiences better.
We take product quality very seriously, and your concerns about the performance of the Swiffer Dusters are important to us. We strive to ensure that our products meet the high standards that our consumers expect.
We would love to get more details about your experience and discuss this matter further, please feel free to contact us at (800) 214-8734. We value your feedback and want to ensure that we address your concerns appropriately.
Thank you for your understanding and for being a loyal consumer of Swiffer.
We take product quality very seriously, and your concerns about the performance of the Swiffer Dusters are important to us. We strive to ensure that our products meet the high standards that our consumers expect.
We would love to get more details about your experience and discuss this matter further, please feel free to contact us at (800) 214-8734. We value your feedback and want to ensure that we address your concerns appropriately.
Thank you for your understanding and for being a loyal consumer of Swiffer.
Written by a customer while visiting swiffer.com
Customer Rating
1
I wasted my money
on September 13, 2023
Posted by: Ml85
from Atlanta ga
I have used swiffer for years and lately they have been nothing but a piece of junk the 360s are the worst that I have ever used no matter how hard you worked at it I could never get it to fluff to 360 I have used the see-saw method and putting it on the handle to fluff. Nothing get it 360 not even close
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 16, 2024
We're sorry to hear that you feel this way. We can assure you that our Heavy Duty Dusters go through many quality checks to ensure that you can enjoy the best possible results with them. It sounds like you've taken some great steps already, and we'll be sure to share your comments with our team. So that we can learn more and see how we can best assist you further, please give us a call at (800) 214-8734 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Quality is bad
on October 10, 2025
Posted by: MaryJo2124
The Swiffer Duster Heavy Duty quality has gone downhill. I tried to fluff it and it ripped apart. They also were too short to fit my Swiffer Duster. I am going to try another brand.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 13, 2025
We're so very sorry to hear about this, MaryJo. With our quality checks, this isn't what we expect, so we'd love to connect and assist you with this. Please call us at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Misleading packaging
on November 23, 2024
Posted by: LizF
This duster package is misleading. I opened the package today ready to dust and there's no handle inside. Nowhere on the exterior of the package does it state that these are refills and the instructions on the box even show someone using a handle (with no note saying "handle not included"). I noticed just now that the product page online states "refill" but it's not on the actual package you see when purchasing in store. Needless to say, I did not get my dusting done today and instead am here writing this review. Please adjust your packaging so people know what they are buying (or not, in this case).
Response from swiffer.comBy Customer Care, November 25, 2024
We're sorry for the confusion, Liz. Please note, our Swiffer Dusters are sold both in refills and in Kits. The Kits include both the Dusters and the handle. If you need a Handle, be sure to pick up a Kit. If there's more you need, please call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
False advertising on the box
on December 31, 2024
Posted by: Kvega
from Madison, WI
The box does *not* say anywhere that this is a box of refills, nor does it say that the handle pictured *multiple times* on the box is not included. The website calls this box refills, but that does not help those of us who bought this in store. Swiffer, please update your box so as not to mislead people.
Response from swiffer.comBy Customer Care, January 7, 2025
Thanks for sharing your experience while purchasing a package of Swiffer Duster Refills. We do apologize for this confusion, and are glad to have the opportunity to help clear this up. It might help to know that all of our Dusters are sold as refills, unless they're in a Duster Kit. If the word, "Kit" is mentioned, there's a Handle in the box, too. We do extensive market research and consumer testing while designing our products and packaging, with the goal of producing high-quality items and packaging that people will love. I’m very sorry that wasn’t your experience with this purchase. Know your feedback will be relayed to the Team. If there's more you'd like to tell us about this, know we're available Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not work well
on April 6, 2026
Posted by: Morris9235
from Ontario, Canada
Sorry but the new " multi surface heavy duty dusters" do not do the job that the original heavy duty ones did. They are half the size and there is minimal on it compared to the original. Please bring back the originals.
Response from swiffer.comBy Customer Care, April 9, 2026
Thank you for sharing your feedback regarding the Swiffer® Duster™ Multi-Surface Heavy Duty Refills. We understand how important it is to have a product that meets your cleaning needs effectively, and we’re sorry to hear that your experience with the new Multi-Surface Heavy Duty Dusters has not met your expectations.
Please know that we take product quality very seriously. Our products undergo many quality checks to ensure they reach our consumers in perfect condition.
We appreciate your loyalty and want to ensure you have the best possible experience with our products. To help us look into this matter further and assist you directly, please contact our service team at (800) 214-8734. We would like to understand your concerns better and explore how we can support you.
Thank you again for your valuable feedback. We are committed to providing effective cleaning solutions and appreciate the opportunity to address your concerns.
Please know that we take product quality very seriously. Our products undergo many quality checks to ensure they reach our consumers in perfect condition.
We appreciate your loyalty and want to ensure you have the best possible experience with our products. To help us look into this matter further and assist you directly, please contact our service team at (800) 214-8734. We would like to understand your concerns better and explore how we can support you.
Thank you again for your valuable feedback. We are committed to providing effective cleaning solutions and appreciate the opportunity to address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product has given up on all quality..CHEAP!
on May 9, 2026
Posted by: Vick
I have loved using Swiffer Dusters until recently. I purchased a box of refills that "DID NOT" have the Gain scent, were falling apart and seemed to be too small., and leaving dust behind!! I thought..ahh, just a bad batch, it can happen, so I purchased another box..same issues. I was willing to give Swiffer one more chance, so I purchased a third box..same issues. When this box is finished I will no longer use Swiffer products! What a shame, you have a good product and totally do away with the quality. This sure doesn't help your bottom line..I read the other complaints, very much like my experience!
Response from swiffer.comBy Customer Care, May 15, 2026
Hello Dear Consumer. We hope you're doing great. Thanks for taking the time to leave your review. We’re sorry you’re not getting the experience you were expecting from Swiffer. Please know that we have many quality checks in place to make sure your product is in great condition for you. We’d like to look into this so please give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Be sure you buy a starter kit
on November 23, 2023
Posted by: Heather822
from Winter Park FL
Box was misleading. My son and I went to a small store to purchase a duster. We saw some refills but needed the entire duster with handle. We saw Heavy Duty Dusters. Shows a picture of a duster with handle and nowhere on the box does it say refills anywhere. My son read the entire box and fine print. We couldn't use the dusters since we got them to dust our fans. So aggravating.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, December 7, 2023
Thank you for leaving your feedback, Heather. We're sorry to hear the box for our dusters was confusing, as we have many checks in place to ensure our products help you clean with ease, every time. Your comments are important to us, and we'll be sure to share them with our Quality Team. In the meantime, we'd like to learn more about this experience, and offer any assistance we can to try to make this right, so please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com