Not As Shown-Staples Gummed Left Window Security-Tint #10
on May 14, 2018
Posted by: J.M.
Purchased this product instead of my usual #10 envelopes (Item #121632) because of a downgrade from 24# to a flimsier 22# paper. This heavier weight product (Item #918161) also claims to have a "commercial" flap which I assumed looked like the picture (silly me). It has a "V" flap; not the rounded flap shown in the photo. I don't need a security tint but I justified the increased cost to get the heavier weight and the preferred flap (easier to seal and will go through a meter if necessary). Not happy having to use 1000 envelopes that are not what I thought they would be!
Response from StaplesBy May 16, 2018
We're very sorry to hear that you don't like the envelopes. To request a return or exchange please contact us at 1-800-333-3330 option 3 or access our return center by logging into your online account and selecting My Orders.
I have been disappointed the last 3 times I have ordered these envelopes. First: the glue does not stick very well especially on the tip of the flap. To seal properly takes effort. Second: the flap used to be shorter and rounded which made for easier stuffing and it sealed very well. Third: the overall construction of the envelope seems sloppy corners don't always line up and the bottom flap isn't always sealed. I miss the quality that these envelopes used to have.
Never had an issue in the past but last box had 15 envelopes that weren't glued together
on July 5, 2017
Posted by: Paula K.
We've been buying these for years without complaint. We've never had an issue in the past but last box had approx 20 envelopes that to bottom of the envelope weren't glued together so we had to tape them.
The envelopes are completely open you have to fold them just right and glue the the 3 lower flaps before inserting the mail and close the top .. the top it is gummed... is just the rest that is not.