Customer reviews from Samsung US
Samsung - Refurbished Excellent - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(821 Reviews)
Rating breakdown 821 reviews
5 Stars
680
4 Stars
96
3 Stars
25
2 Stars
10
1 Star
10
95%of customers recommend this product.
(
324 out of
340)
Customer Reviews for Samsung - Refurbished Excellent - 85 Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
My second Samsung TV. Even better than the 1st.
on May 21, 2026
Posted by: 8993
[This review was collected as part of a promotion.] This tv has been virtually flawless. Initial setup was very smooth connecting with Fios and our Sonos surround system. Brightness, clarity, contrast, resolution and color are perfect. The only issue is the audio interface which seems to not want to search on Netflix and HBO for some reason.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Tv
on May 21, 2026
Posted by: JDHaynes
from Swedesboro NJ
[This review was collected as part of a promotion.] I love the brightness of my TV the contrast is really amazing interface is good resolution is perfect and I love the Vibrancy better than the old Samsung TV so glad I got a new one Too short
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Becoming my favorite TV
on May 21, 2026
Posted by: Quesha
from Dallas, TX
[This review was collected as part of a promotion.] I purchased this TV because my other one started acting weird. I've had this Samsung for about 2 months now and so far so good. No complaints here, I love how clear the picture is. It's so crisp and clear lol
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Like
on May 22, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Love tv amazing and you are my best to be with tv love
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
None
on May 23, 2026
Posted by: None
[This review was collected as part of a promotion.] I am completely dissatisfied with this product I bought it in October and it’s been one thing after another. I can’t get certain channels on this TV and go and come. I am completely dissatisfied.
Response from Samsung USBy Samsung Specialist, May 26, 2026
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Never got to use TV.
on May 24, 2026
Posted by: Joseph
[This review was collected as part of a promotion.] Never got to use the TV. Delivery from Best Buy and customer service was awful. First TV was delayed due to water damage. Then the next week they brought the same water damaged TV. Was told to return it and order another TV. After returning TV they added an additional $300 cost to the $399 sound bar I ordered because it was not"Bundled" anymore since the TV was now on a separate order. Well the sound bar sells for $399 by itself so this made no sense. So now everything is being returned to Samsung. Bought from LG instead. At least they support Dolby Vision anyways.
Brightness Clarity Contrast Resolution Vibrancy
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, May 26, 2026
Hi Joseph,
Thank you for your review. If you haven’t returned your unit yet, we’d appreciate the chance to troubleshoot and help resolve the issue.
Please contact Samsung Support at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
We look forward to assisting you.
~ Samsung Specialist
Thank you for your review. If you haven’t returned your unit yet, we’d appreciate the chance to troubleshoot and help resolve the issue.
Please contact Samsung Support at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
We look forward to assisting you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best product in this price segment
on May 24, 2026
Posted by: Satyam
[This review was collected as part of a promotion.] This product stands out as a premier offering within its price category, delivering exceptional display resolution, superior sound quality, and impeccable contrast. It is highly recommended for purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung products
on May 24, 2026
Posted by: Great
[This review was collected as part of a promotion.] I like it so far. Still learning about it. Clear pics great shows
Written by a customer while visiting Samsung US