Customer reviews from Samsung US
Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(2,011 Reviews)
Rating breakdown 2,011 reviews
5 Stars
1,625
4 Stars
281
3 Stars
61
2 Stars
14
1 Star
30
95%of customers recommend this product.
(
760 out of
801)
Customer Reviews for Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
3
Interface too complicated and nonintuitive.
on May 20, 2026
Posted by: tallcharlie
from Manchester, TN
[This review was collected as part of a promotion.] The picture is clear, bright, and flawless. Audio is crisp and easily understood.
The user interface is horrible! It's counter-intuitive, far too complicated, and opaque. Compared to previous interfaces, it's a total failure. It seems like someone at Samsung told the programmers to make the device as hard to use as possible, and they exceeded their assignment.
For example, on previous models the Home screen featured a horizontal row of icons representing all channels, apps, and functions. The new one shows a horizontal list of streaming channels at the bottom under three buttons labeled "For You," "Live", and "Apps."
So YouTube is right there, but Tubi, Peacock, and Sling are on another page.
This is just another example of how often designers confuse overly complicated with easy to use and enjoyable.
The user interface is horrible! It's counter-intuitive, far too complicated, and opaque. Compared to previous interfaces, it's a total failure. It seems like someone at Samsung told the programmers to make the device as hard to use as possible, and they exceeded their assignment.
For example, on previous models the Home screen featured a horizontal row of icons representing all channels, apps, and functions. The new one shows a horizontal list of streaming channels at the bottom under three buttons labeled "For You," "Live", and "Apps."
So YouTube is right there, but Tubi, Peacock, and Sling are on another page.
This is just another example of how often designers confuse overly complicated with easy to use and enjoyable.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Response from Samsung USBy Samsung Specialist, May 20, 2026
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on May 20, 2026
Posted by: Nnns
[This review was collected as part of a promotion.] Picture is great. Just can’t get closed caption to work on live tv. Only works when streaming reruns
Written by a customer while visiting Samsung US
Customer Rating
4
Great quality and picture
on May 20, 2026
Posted by: Jenn
from Toledo, OH
[This review was collected as part of a promotion.] The quality and picture is really good! We love Samsung products! My only complaint is the steps that you have to go through to get to different areas like the guide.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 20, 2026
Posted by: Abos
[This review was collected as part of a promotion.] I'm greatful with all the features on my Television yeah I'm very grateful for all the features in my television the brightness the color and everything really enjoying my television thank you I would love to recommend it to my friends and my family members
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Picture
on May 20, 2026
Posted by: Henrycat
from Apache Junction, AZ
[This review was collected as part of a promotion.] Absolutely beautiful picture! Size is perfect for our living room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Qled TV
on May 20, 2026
Posted by: Travis
from Frankfort, Indiana
[This review was collected as part of a promotion.] I enjoy my new TV. It is awesome, brightness color ,contrast,and resolution are all what my old smasung TV was and probably more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung always delivers, never disappoints.
on May 20, 2026
Posted by: Blackie
from Dracut, MA.
[This review was collected as part of a promotion.] It was everything I wanted on my new TV. The resolution is amazing, the brightness is easily adjusted, the contrast is perfect, the refresh rate is just right, and the vibrancy of the screen is awesome. I've never been disappointed by a Samsung product, and that's why I decided to purchase another Samsung TV!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv.
on May 20, 2026
Posted by: Mlksr
from Wi.
[This review was collected as part of a promotion.] Picture is crisp and clean. Got a Samsung sound bar and the sound is phenomenal. Love the setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US