Customer reviews from Samsung US
Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(2,011 Reviews)
Rating breakdown 2,011 reviews
5 Stars
1,625
4 Stars
281
3 Stars
61
2 Stars
14
1 Star
30
95%of customers recommend this product.
(
760 out of
801)
Customer Reviews for Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Samsung tv
on May 20, 2026
Posted by: Marebear
[This review was collected as part of a promotion.] I love the big screen TV and the color comes in wonderful I would recommend this product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice, clear, easy to set-up TV.
on May 20, 2026
Posted by: Switchgrass1
from TN
[This review was collected as part of a promotion.] All topics above (brightness, color, contrast, resolution, are very good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend!
on May 20, 2026
Posted by: Js2Cents
from Hampton Roads, VA
[This review was collected as part of a promotion.] The picture quality is outstanding (I am almost annoyed at how clearly I can see ear and nose hairs, or that I can see that an actor is wearing contacts in a period drama)! If there is a less than positive issue, it is with the sound quality which could be with the show instead of the TV because it is not “across the board.” I absolutely love the Samsung TV Plus feature that provides a tremendous variety of free shows (thus eliminating a cable bill).
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Viewing
on May 20, 2026
Posted by: Desivitus
[This review was collected as part of a promotion.] The tv is great. i have had a previous samsung tv before. this one is awesome. great color, the resolution is mind blowing, brightness is just perfect, the interface is always great. love how sleek it is.
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific TV
on May 20, 2026
Posted by: Joe V
[This review was collected as part of a promotion.] I did my research prior to purchasing this TV and ma NOT disappointed. It has it all brightness, color, contrast, resolution. It's very easy to download apps and to customize the screen. Very pleased with everything about it
Written by a customer while visiting Samsung US
Customer Rating
5
Good TV
on May 20, 2026
Posted by: Tmace
from NC
[This review was collected as part of a promotion.] Been a nice TV good quality good picture and color true to life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great hardware. Awful software.
on May 20, 2026
Posted by: Josh
[This review was collected as part of a promotion.] The picture itself is very nice and crisp. Dark blacks, plenty of color/contrast options. However, the menu interface is awful. Non intuitive. No way to just disable the nonsense AI and it dumps ads all over your Home Screen. The layout and background in the Home Screen looks very dated and it is slow. Slow to turn on. Slow to load the Home Screen. Slow to switch channels when on air.
Basically a great hardware experience mangled by awful software.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
4
Response from Samsung USBy Samsung Specialist, May 20, 2026
Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV and features!
on May 20, 2026
Posted by: A2Arn
[This review was collected as part of a promotion.] I had LG TVs for the last 10 years and decided to shift to Samsung. Boy, what a change! The image is super clear and colors are fascinating. But the main diff is the software, it works like a charm and has notifications for the smarthub integrated. Also, an awesome discovery for me was the remote, which you can charge via usb or solar!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US