Customer reviews from Samsung US
Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(2,011 Reviews)
Rating breakdown 2,011 reviews
5 Stars
1,625
4 Stars
281
3 Stars
61
2 Stars
14
1 Star
30
95%of customers recommend this product.
(
760 out of
801)
Customer Reviews for Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
4
All you could want. All you could need!
on May 19, 2026
Posted by: Leoraider
from Antioch ca
[This review was collected as part of a promotion.] This is a wonderful tv for the price that is charged you cant find a more clear, bright, refined quality of a 3d image on the market without emptying your pocket. This is where this TV truly shines. Nowadays nearly every company is able to impress your guests on couples movie night with a stunning landscape and high quality sound that could rival the theaters you would visit as a child. The technology has come thus far. But to be honest with how the economy and how life sometimes appears to have an endless arm when delving into your wallet when your children want a new toy or your wife needs to get her hair done. The true beauty of this piece of machinery that samsung has endowed on us is the fact it can do all of the above and still leave some in your pocket for those most important of lifes needs plus allowing you to tune into your favorite shows for a little me time. Thank you samsung
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite
on May 20, 2026
Posted by: Sylvio
from New York
[This review was collected as part of a promotion.] Good product and great innovation. I love the vision AI
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 85 inch TV
on May 20, 2026
Posted by: Famous1453
[This review was collected as part of a promotion.] Great picture and the colors are phenomenal. A great investment…
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic features
on May 20, 2026
Posted by: Sweetie
[This review was collected as part of a promotion.] Love the color, resolution and has many ways to enjoy the tv whether it be video games, movies or music.
Written by a customer while visiting Samsung US
Customer Rating
1
Tv freezing
on May 20, 2026
Posted by: Jeffw
[This review was collected as part of a promotion.] My TV keeps freezing when it has been on for a while
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, May 20, 2026
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun).
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
No features
on May 20, 2026
Posted by: Prubu
[This review was collected as part of a promotion.] I don't know if this is the right place but since I got the TV, I haven't watched it
No channel is displaying
No channel is displaying
Response from Samsung USBy Samsung Specialist, May 20, 2026
Prubu,
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Average for a SAMSUNG
on May 20, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Picture isn’t the best the color is often distorted especially blue which causes resolution problems.
Response from Samsung USBy Samsung Specialist, May 20, 2026
We appreciate your feedback on the picture quality of Samsung’s Q7FD TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture, sound could be better
on May 20, 2026
Posted by: CynB
from Washington
[This review was collected as part of a promotion.] Great picture, is always on. The sound quality is not the best.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US