Customer reviews from Samsung US
Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(2,011 Reviews)
Rating breakdown 2,011 reviews
5 Stars
1,625
4 Stars
281
3 Stars
61
2 Stars
14
1 Star
30
95%of customers recommend this product.
(
760 out of
801)
Customer Reviews for Samsung - Refurbished Excellent - 85 Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Great features
on May 16, 2026
Posted by: Anar
[This review was collected as part of a promotion.] Bright, colorful, good contrast, enchanched security, great resolution, good quality and price
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture and sound
on May 22, 2026
Posted by: Jmh26
[This review was collected as part of a promotion.] Easy to surf my favorite channels with the voice remote.clear colorful picture and sound quality doesn't require adding a sound bar. The contrast is perfect and allows the perfect interface with the resolution settings. The brightness is automatically set to fit the room lighting and mood of the evening
Written by a customer while visiting Samsung US
Customer Rating
5
Q7F QLED 4K TV (2025)
on September 29, 2025
Posted by: Techlove23
[This review was collected as part of a promotion.] I use my Samsung TV daily for streaming movies, gaming with friends, and catching live sports. Its vibrant display and smart features make switching between apps seamless, and the sound quality brings every scene to life. Whether I'm relaxing after work or hosting a game night, it fits perfectly into my routine. Here's a photo of it in action—definitely one of my favorite tech investments!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Blew My Expectations Out of the Water!
on April 9, 2025
Posted by: StarrShops
[This review was collected as part of a promotion.] I’ve had TVs before, but nothing touches the Samsung 50’’ Q7F QLED 4K TV—this thing is a game-changer. The picture quality? INSANE. Every scene looks like it was filmed right in front of me. The colors are so vibrant it’s almost disrespectful to other TVs. Deep blacks, crystal-clear whites, and details I didn’t even know I was missing. Watching 4K content feels like a private IMAX screening in my living room.
The QLED technology makes a massive difference. Even in a bright room, there’s zero glare—everything is sharp and vivid. Gaming on it? Butter-smooth. The low latency and motion handling make every frame count. I’ve actually replayed cutscenes just to watch the detail again. And don’t even get me started on the sound. It’s rich, balanced, and fills the room without needing a soundbar—although it pairs beautifully if you add one.
The interface is fast, clean, and makes streaming easy. I can jump between Netflix, YouTube, and live TV with zero lag. And the voice remote? Chef’s kiss. It’s like this TV was built to make life easier—and it does.
This isn’t just a TV. It’s a full-blown entertainment upgrade. Samsung didn’t just make a product—they made an experience. If you’re on the fence, just get it. You’ll thank yourself every time you turn it on
Value
5
Response from Samsung USBy Samsung Specialist, April 9, 2025
Hi StarrShops,
Thanks for the review! With 4K Upscaling on your Q7F QLED 4K, even lower-resolution content looks crisp and detailed, bringing every scene to life in near 4K quality.
If you ever need assistance – whether it’s optimizing your settings or anything else – reach out to Samsung Support at 1-800-SAMSUNG (8 AM – 12 AM EST, 7 days a week).
You can also visit the Samsung Support page online to:
• Chat live with an expert
• Find manuals, software updates, and warranty details
• Register your TV for easy support, exclusive promos, and more
Appreciate you choosing Samsung!
~ Samsung Specialist
Thanks for the review! With 4K Upscaling on your Q7F QLED 4K, even lower-resolution content looks crisp and detailed, bringing every scene to life in near 4K quality.
If you ever need assistance – whether it’s optimizing your settings or anything else – reach out to Samsung Support at 1-800-SAMSUNG (8 AM – 12 AM EST, 7 days a week).
You can also visit the Samsung Support page online to:
• Chat live with an expert
• Find manuals, software updates, and warranty details
• Register your TV for easy support, exclusive promos, and more
Appreciate you choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Quite a nice and good looking tv
on May 14, 2025
Posted by: Kyle4078
[This review was collected as part of a promotion.] I mainly use it for streaming and prefer it overall, also pretty good for gaming too really good tv
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
great picture
on July 31, 2025
Posted by: Supermom
[This review was collected as part of a promotion.] I wear hearing aids and there is not an audio/optical out connection to plug in a streamer or sound system speakers. This T V is no use to me.
Value
3
Response from Samsung USBy Samsung Specialist, July 31, 2025
Supermom,
Thank you for sharing your thoughts on the available inputs for the Q7FB. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the available inputs for the Q7FB. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more.
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Missing optical audio output connector
on September 12, 2025
Posted by: David P
from Ocala, FL
I had to take it back. 1 it was a pain to setup, but I finally got it setup and went to start hooking it up to my surround system... that's problem #2 WHERE IS THE OPTICAL AUDIO OUPT!?! I was looking at cheaper tvs that had it so why was this tv missing it? Needless to say I took it back and got a LG and it's far superior.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, September 15, 2025
Hi David P, Thank you for sharing your thoughts on the available inputs for the Q7F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above. For future purchases, we recommend double-checking the product specs on Samsung's site to ensure the model you choose has the ports you need. You can find this by clicking on “Specs” (just beneath the Product Title), then "See All Specs" for the full list of available inputs and more: https://www.samsung.com/us/tvs/qled-tv/55-class-qled-tv-q7f-sku-qn55q7faafxza/
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The TV meets or exceeds every expectation.
on October 5, 2025
Posted by: EarlDaPearl
[This review was collected as part of a promotion.] I watch myTV at least 3-4hours daily. Mostly for streaming services.
Value
5
Written by a customer while visiting Samsung US