Customer reviews from lg.com
LG - Refurbished Excellent - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.3
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
24
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
4
Customer Reviews for LG - Refurbished Excellent - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Great features
on December 28, 2025
Posted by: Jackee
from Jacksonville Florida
I like the tv quality in what I wanted in a tv. I like LG I have purchased in the past years.
Response from lg.comBy LG, December 29, 2025
Hi, Jackee. Thank you for sharing your thoughts about your LG TV. It’s wonderful to hear that the picture quality meets exactly what you were looking for and that you’ve chosen LG products over the years — that kind of continued trust truly means a lot.
Thanks for choosing LG! #LifesGood ^James
Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
LG - 48" Class B5 Series OLED
on January 11, 2026
Posted by: PPOUNDER5000
For this product being an "entry level" oled, I must admit the display and the resolution is superb. I have been using this product mostly for resolution mode gaming and the fps on resolution mode gaming varies from 60fps - 40fps which I am okay with. With proper optimization this product will for sure satisfy any consumer who is looking to upgrade from their old set up; of course bearing in mind this an "entry level" oled.
Response from lg.comBy LG, January 13, 2026
Hi. Thank you for sharing your experience with your LG TV—love the way you highlighted what this “entry‑level” OLED is delivering for you! It’s great to hear the display quality, resolution, and overall gaming performance are hitting the sweet spot, especially with those smooth FPS ranges in resolution mode. Your insight about optimization and value for anyone upgrading is incredibly helpful. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Amazing TV
on November 22, 2025
Posted by: RD35
from New Jersey
[This review was collected as part of a promotion.] The B5 is amazing resolution and perfect blacks. Gaming and movies are amazing.
Response from lg.comBy ^Rich, LG Digital Care Team, December 3, 2025
Hi there, thank you for sharing your experience with the LG OLED55B5PUA. We’re delighted to hear the stunning resolution and perfect blacks have made both gaming and movie nights so enjoyable. For any further assistance, feel free to DM us at @LGUSSupport.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
1
on March 14, 2026
Posted by: LG TV low quality
I cannot emphasize enough how horrible LG TVs are. I own two and will never purchase another one. From horrible software updates that completely mess up connection to a totally nonsensical magic remote, LG TVs cannot even get the basics right. Do not waste your money on this company.
Response from lg.comBy LG, March 17, 2026
Hello. Thank you for sharing your experience with your LG TVs. We appreciate the way you described the issues you’ve run into, from software updates affecting connections to the feel of the Magic Remote. We understand how important it is for your LG units to deliver smooth performance and intuitive control. To allow us to properly investigate the details of your specific product models and to see how we can assist with the software and remote‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issues you're encountering: https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535 & https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT ^James
Written by a customer while visiting lg.com
Customer Rating
5
Very satisfied
on April 22, 2026
Posted by: Golf1954
Now that we got everything fixed it’s wonderful. Easy to operate all functions of the TV. Thanks so much.
Response from lg.comBy LG, April 23, 2026
Hello! We’re glad to hear that your LG TV is now up and running just the way you hoped. It’s great knowing the features are easy to navigate and that you’re enjoying the overall experience. We appreciate you sharing such a bright 5‑star review! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
LG entry level TV is quite premium for the price
on November 2, 2025
Posted by: Terry Proveau
from Fonthill, ON, Canada
I purchased this TV 6 weeks ago. It is a fantastic television, replacing an older 55inch LG LED backlit TV which was still working after 8 years! I use this in a room that does have plenty of outdoor lighting, a window to the left of the television at approximately a 45° angle, and a patio door, about 18 ft to the right also at an angle has the television is mounted on a stand in a corner of the room at an angle? I know this TV is not as bright as the C5 however, we have had no problems with glare or brightness of this B5! With all the features this television has, it's really lacking very little that's significant to me over the higher end oleds. Saved a grand over the C5, and very happy with it.
Response from lg.comBy LG, November 2, 2025
Hello, Terry. Thank you for sharing your experience with your LG TV. It’s great to hear that your new TV has been a fantastic addition, especially in a room with varied lighting angles. Your comparison to your previous LG model and the C5 highlights how well the B5 is performing for your setup, and we appreciate your insights on brightness and glare. For reference, you can explore LG OLED TV features and support resources here: https://www.lg.com/us/support/products/oled-tvs. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this viewing environment and performance evaluation being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
An amazing TV with stunning picture quality and gr
on May 9, 2025
Posted by: sushiroll03_7541
[This review was collected as part of a promotion.] I actually bought this LG 83” OLED B5 4K Smart TV just a few days ago for my parents , so it’s funny that I got the coupon today! Even without the discount, I have no regrets the picture quality is absolutely incredible, the colors are vibrant, and the blacks are deep and true. The sound is surprisingly rich for a flat screen, and the smart features are easy to navigate. The remote is sleek and responsive, and connecting my devices was simple. It’s been an awesome addition to movie nights at home. Thank you Influenster for the opportunity
Response from influenster.comBy LG Digital Care Team, May 11, 2025
Hi there. Thank you for sharing your experience with the LG TV! We're thrilled to hear that it's been an awesome addition to your parents' movie nights. The vibrant colors and deep blacks are hallmarks of our OLED technology, designed to bring cinematic experiences right into your living room. The sleek and responsive Magic Remote and the user-friendly webOS platform ensure easy navigation through your favorite apps and settings. We're delighted that your TV has met your expectations and brought joy to your family's entertainment time.🎬🍿 For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to be part of your home! 🙂📺 ^David
Written by a customer while visiting influenster.com
Customer Rating
5
Tv
on May 23, 2025
Posted by: mrramos39_5758
[This review was collected as part of a promotion.] Thank you Influenster for this discount code for this LG TV, a very good TV, very good quality and I love the sound, I love this product highly recommended.
Response from influenster.comBy LG Digital, May 26, 2025
That’s cinematic brilliance on a whole new level, Mr. Ramos! 🎬🔥 Your LG OLED83B5PUA delivers breathtaking visuals, incredible sound, and premium quality for an unmatched viewing experience. Huge thanks to Influenster for the discount—enjoy every movie night and gaming session with LG!✨ ^Anthony
Written by a customer while visiting influenster.com