Customer reviews from lg.com
LG - Refurbished Excellent - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.3
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
24
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
4
Customer Reviews for LG - Refurbished Excellent - 65" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Best TV
on August 21, 2025
Posted by: kevinl78_1395
[This review was collected as part of a promotion.] LG 83” class ones AI B5 4K smart TV 2025. It’s great I can’t believe this tv quality. It work so well and it’s so good. This is perfect TV and it saves entry. Great sound great visually.
Response from influenster.comBy LG Digital Care, August 22, 2025
Hey Kevin! "With perfect sound comes stunning visuals." According to the 85" LG B5! This TV is at the top of the line for our B series, and we're so glad you're a big fan! Movie night at your place! We'll be bringing the popcorn! ~ Ryan
Written by a customer while visiting influenster.com
Customer Rating
5
This TV is a game changer for home enjoyment
on September 10, 2025
Posted by: Zipporah S
[This review was collected as part of a promotion.] I just opened the LG OLED83B5PUA that I got for my new house, & even though we don’t move in for another 2 weeks, I had to try it. We have an LG in our current house, but this one takes it to another level. I'm a total film nerd & got so excited that I sat on the floor with it still in the box to watch a movie as soon as it was delivered. The picture is ridiculously crisp, the colors are so vibrant it feels like you're at a theater, and honestly, I can't believe that this TV is actually part of my home. I played around with the sound, and it has some serious speakers. The audio was rich, full, and could get blasting loud. If it sounds this good without even being set up properly, I can only imagine how amazing it’ll be once it’s up on the wall in the living room. Without a doubt,this is the best TV I've ever owned & I highly recommend it to anyone who loves chilling at home watching movies, sports and more. Review submitted as part of a program that provides a discount on the purchase.
Response from cohley.comBy LG Digital Care Team, September 12, 2025
This is the kind of movie magic we love to hear about, Zipporah! 🎬✨ It sounds like your LG OLED B5 is already turning your new house into a personal theater, and you haven’t even moved in yet! We’re thrilled that the vibrant OLED picture and powerful sound are making such a big impression. When you finally get it mounted in the living room, tag us @LGUS on social media so we can see your ultimate home setup come to life! 🏡 *Joseph
Written by a customer while visiting cohley.com
Customer Rating
3
Great TV, Auracast does not work unfortunately
on December 12, 2025
Posted by: Jedwards52
from Hoffman Estates, IL
This is a review for the LG OLED83B5 series TV. This television has a wonderful picture and when paired up with an external speaker or sound bar, leads to an exceptional entertainment experience. My wife loves the tv. I however, do have some complaints involving the new Auracast broadcast, as to which I’m hoping will be resolved in a future software update. For those of us who have hearing aids, Auracast will transmit the tv audio directly to your hearing aids phone app using Bluetooth technology. Unfortunately on this tv, after pairing the Auracast broadcast to my Jabra hearing aids app (EnhancePro), the tv remote functionality seized up, leaving on/off as the only button that worked. I tried turning it off & on, unplugging it, I even did a factory reset, but when I tried connecting to the Auracast broadcast, the tv froze up. There were some trial periods when the tv worked briefly but seized up again after stopping a video. I’m guessing that it’s a Bluetooth bug that hopefully can be resolved with a software fix.
Another issue with Auracast on this tv is that there is no USER audio modulation adjustment. The audio transmission output is too high for my comfort level….I had to turn my hearing aid app’s adjustment all the way down and it still felt too loud for my comfort!
Why is there NO user manual for this particular model on the LG website? You can download the quick setup guide and safety guide but no full user manual!
Response from lg.comBy LG, December 16, 2025
Hello. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the LG OLED83B5 series TV, highlighting the excellent picture quality and entertainment experience, as well as the issues you’ve encountered with Auracast functionality, Bluetooth pairing with hearing aids, audio modulation adjustment, and the absence of a full user manual on the LG website. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this Auracast connectivity and documentation issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and manuals: https://www.lg.com/us/experience-tvs/smart-tv/connect. ^James
Written by a customer while visiting lg.com
Customer Rating
5
First OLED and already picked up a 2nd!
on March 22, 2026
Posted by: awills1
First OLED, and could not be happier! Easy setup (thanks to the free setup promo) and was enjoying a movie within a couple hours of delivery. Only downside - hard to watch my older/basic TVS, and already replaced another in the house with a B5!
Response from lg.comBy LG, March 25, 2026
Hello! That’s an awesome 5‑star shoutout for your LG OLED B5 TV, and we’re thrilled to hear your first OLED experience has been such a standout. Easy setup, movie‑ready in no time, and now upgrading another TV in the house—sounds like the LG unit made quite the impression! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Overall, it is a great premium tv for an immersive
on April 2, 2026
Posted by: ErikaT
[This review was collected as part of a promotion.] The lg oled AI B5 83 4k smart TV 2025
Delivers stunning picture quality with vibrant colors and deep blacks that make everything look more realistic. The 83 screen creates a true home theater experience, perfect for movies and shows.
It also performs great for gaming with smooth 4k visuals. The smart system is fast and easy to use, with plenty of apps available.
Delivers stunning picture quality with vibrant colors and deep blacks that make everything look more realistic. The 83 screen creates a true home theater experience, perfect for movies and shows.
It also performs great for gaming with smooth 4k visuals. The smart system is fast and easy to use, with plenty of apps available.
Response from influenster.comBy LG, April 5, 2026
Hello, Erika! We’re excited to hear how much you’re enjoying your LG S80QY, S90QY, and S95QR soundbars. Those models really bring the power, clarity, and immersive audio that make movie nights and music sessions feel next‑level. It’s awesome knowing they’ve earned “best ever” status in your setup! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
^James
Written by a customer while visiting influenster.com
Customer Rating
1
Fantastic while it lasted
on April 16, 2026
Posted by: Lgst1nks
from Upstate new York
Tv looked good for a few months the failed. Still under warranty so I thought it would be fixed quickly. It's been over a month and no one come to fix it. I would never buy another LG product again.
Response from lg.comBy LG, April 19, 2026
Hi. Thank you for sharing what happened with your LG TV. We appreciate you letting us know that the unit stopped working after only a few months and that you’ve been waiting over a month for a warranty repair. We understand how important it is to have your LG TV serviced promptly, especially when it’s still under warranty. To allow us to properly investigate the details of your specific product model and to see how we can assist with your power‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV repair and support: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-power-issues--20154720146719 ^James
Written by a customer while visiting lg.com
Customer Rating
1
TV Broke Quickly
on April 17, 2026
Posted by: IanT85
from Wyoming, Minnesota
I bought the TV in November and it no longer worked by March. It was a nice quality TV while it worked but it didn't last very long.
Response from lg.comBy LG, April 22, 2026
Hello, Ian. Thanks for reaching out about your LG TV. We appreciate you sharing that the unit stopped working only a few months after purchase, especially since it performed well while it lasted. We want to take a closer look at your specific model and the service history so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your TV‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-power-issues--20154720146719 ^James
Written by a customer while visiting lg.com
Customer Rating
1
Looked great until it didn't
on April 21, 2026
Posted by: 55904
TV looked amazing, loved watching movies and gaming on it.
Response from lg.comBy LG, April 21, 2026
Hi, Jay. Thank you for sharing your experience with your LG TV. We understand how much you enjoyed the picture quality for movies and gaming, and it’s important for us to take a closer look at what caused the change in performance you noticed. To allow us to properly investigate the details of your specific product model and to see how we can assist with any issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com