Customer reviews from brother-usa.com
Brother - P-touch Electronic Label Maker - Black
Average customer rating
3.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
2
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for Brother - P-touch Electronic Label Maker - Black
Customer Rating
3
Terrible user manual
on January 20, 2022
Posted by: Kguy
from Michigan
Being new to a label maker, the user manual for this product is terrible. When opening the back cover to insert the tape the sticker that says not to move this lever by hand with an arrow pointing to it is very obvious. So, trying to install my first tape in the machine, I was unable to and subsequently ruined a cassette. After moving the lever by hand that you aren't supposed to, I was able to insert a tape. My initial try, the lever did not fully retract the print head. If the manual actually was user friendly with decent pictures and information, I wouldn't be out a brand new tape. Heaven forbid you provide better instructions. Not impressed at this point.
Response from brother-usa.comBy Brother, Brother, January 21, 2022
I understand the manual might be difficult to follow if is the first time using a labeler, please feel free to contact Brother customer support at www.brother-usa.com for any support needed, we will be happy to help you.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointed
on July 5, 2015
Posted by: Svein
Compared to my PT-1650, the PT-H500LI falls short. My 1650 failed and I choose the 500LI as its replacement.
On flag printing, the print font size is not user changeable.
For repeat cable wrap you cannot use 1/2 " cable wrap tape.
Unfortunately these limitations are not adequately disclosed in the literature and are key features in my use. The result - My poor rating
On flag printing, the print font size is not user changeable.
For repeat cable wrap you cannot use 1/2 " cable wrap tape.
Unfortunately these limitations are not adequately disclosed in the literature and are key features in my use. The result - My poor rating
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Product-Questionable Support
on April 23, 2015
Posted by: newtobrother
from Central Virginia
I received my H500 li on 04-03-15, read the quick start guide and charged the battery. From the first time I turned it on I noticed that the LCD had a blank area across the top. This area (approx. .10 in wide) left most of the screens with letters missing the top section. It took 3 calls to tech support to talk to a person, I reset the unit as instructed, the display remained unchanged. I was told that my problem was going to be given to the next level of support and I would be contacted in 2 to 4 hours. Ten days and I have had no response. The printer works fine otherwise, and I am pleased with the quality of the labels and ease of the editing software, although it would be useful to be able to save items to the unit for use in the field.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great quality and easy to use.
on April 13, 2015
Posted by: Dragonbird
from Lynnwood, Wa
First impressions, it appears well made. Feels solid when you hold it, not like a cheap toy.
Buttons are well marked and easy to read even for my old eyes. The display is backlit and also
very easy to read. I like the fact that you can use the supplied rechargeable battery pack or
your own batteries.
We needed a printer that would work for regular labeling and for labeling wires, this does both very well.
Printing is very crisp even at the smaller font size.
The tape cartridges are easy to change and come in various sizes of tape and colors!
The software installed on my machine with no problems, it even did an update right away. The
wizard is very nicely done, many examples to choose from.
You can even press a button to take a website to purchase supplies.
I would suggest that once you have installed the software, use it! There are 3 modes, Express,
Professional, and Snap. You can do a lot of things with this labeler that you can't with others.
Buttons are well marked and easy to read even for my old eyes. The display is backlit and also
very easy to read. I like the fact that you can use the supplied rechargeable battery pack or
your own batteries.
We needed a printer that would work for regular labeling and for labeling wires, this does both very well.
Printing is very crisp even at the smaller font size.
The tape cartridges are easy to change and come in various sizes of tape and colors!
The software installed on my machine with no problems, it even did an update right away. The
wizard is very nicely done, many examples to choose from.
You can even press a button to take a website to purchase supplies.
I would suggest that once you have installed the software, use it! There are 3 modes, Express,
Professional, and Snap. You can do a lot of things with this labeler that you can't with others.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use
on October 29, 2014
Posted by: volover
from Memphis, TN
This is the first time I have used a device like this. The price appears to be reasonable with all of the features. The instructions are very understandable with no problems. I like the rechargeable "Take-It-Anywhere" option as the work can be done in the field etc.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Missing Parts & Brother NO Help
on January 8, 2019
Posted by: Anonymous
from Syracuse NY
I purchased this fairly expensive Labeler because it could handle a wide tape size. It came with no AC power cord (It was supposed to because the "LI" stands for lithium rechargeable battery. Except you can't recharge it without the charger, which wasn't in the box.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com