Customer reviews from Western Digital
Western Digital - Gold WD161KRYZ 16 TB Hard Drive - 3.5" Internal - SATA (SATA/600) - Server, Storage System, Cloud
Average customer rating
4.2
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
18
4 Stars
1
3 Stars
3
2 Stars
2
1 Star
2
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Western Digital - Gold WD161KRYZ 16 TB Hard Drive - 3.5" Internal - SATA (SATA/600) - Server, Storage System, Cloud
Customer Rating
5
The Most Reliable HDD Out There
on April 26, 2022
Posted by: Ryan.H
I just purchased my 12th gold drive. I have bought 8TB, 10TB, and 16TB drives throughout the years and have yet to have one fail. They are pricey, but can you really put a price on peace of mind?
Written by a customer while visiting Western Digital
Posted by: HDas
Verified Purchase:Yes
After installing it, it creates "thumbing noise", when in idle mode.
Response from Western DigitalBy SM OLS, April 28, 2022
Hello,
We're sorry to hear your user experience with the WD Gold Hard disk drive and appreciate your time for providing this review.
Based on your concern, if the drive is behaving abnormal on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Gold Hard disk drive and appreciate your time for providing this review.
Based on your concern, if the drive is behaving abnormal on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Denney
Verified Purchase:Yes
Purchased 16TD hard drive. My Synoligy NAS rates them at 14.6 each.
Response from Western DigitalBy SM OLS, April 28, 2022
Hello,
We're sorry to hear about your online shopping experience with WD Gold Enterprise Class SATA HDD and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your online shopping experience with WD Gold Enterprise Class SATA HDD and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Dmitry
Verified Purchase:Yes
On the out of 15 drives I ordered was defective. Replacement was very slow very bad communication
Response from Western DigitalBy SM OLS, April 22, 2022
Hello,
We're sorry to hear about your online shopping experience with WD Gold Enterprise Class SATA HDD and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your online shopping experience with WD Gold Enterprise Class SATA HDD and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: CharlesB
Verified Purchase:Yes
We run many of these in our servers so I figured that it was probably good enough for my home NAS.
The WD Red Pro drives have a great reputation so the Golds are probably overkill, but so far they've been running great - fast read/write times and noticeably faster than the "plain" reds.
Written by a customer while visiting Western Digital
Posted by: eibbor
Verified Purchase:Yes
Ordered 2, from 2 different suppliers, both Fail and had to be returned, no longer in stock so not yet replaced
Response from Western DigitalBy SM OLS, April 20, 2022
Hello,
We're sorry to hear about your user experience with the WD Gold Enterprise Class SATA HDD - - and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Gold Enterprise Class SATA HDD - - and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Mike M.
Verified Purchase:Yes
So far so good. They are working well in my Synology 920+ NAS. I hope they will remain reliable for the next 10 years. Fingers crossed.
Written by a customer while visiting Western Digital
Posted by: Mike the 2nd
Verified Purchase:Yes
Writing a review of a product that will be used for years if it lives up to expectations after a few weeks is a silly exercise, but I repeatedly have been asked for a review. So far so good is all I can say.
Response from Western DigitalBy SM OLS, April 18, 2022
Hello,
We're sorry to hear about your user experience with the WD Gold Enterprise Class SATA HDD and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Gold Enterprise Class SATA HDD and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital