Good on phone but audio levels too low on TAB & PC
on August 22, 2023
Posted by: northof-62
I got these as a replacement for a pair that I brok. Kudos for giving me a free pair. I also bought a replacment pair a our local dealer. Compared to the older pair that I broke the audio leveles have been lowered considerably on both of these new ones. So much so that they now are barely usable/unusable, depending on the source, on my Samsung Galaxy TAB or my Asus latop K3402ZA. But on my Android HTC U12+ android phone they work great.
I really love these headphones! The only kink is sometimes the button will employ a function (like voice control) that I don't want, but otherwise functions great! Battery lasts a long time.
I have received 4 different units via the warranty and all of them have been defective. This has been over the course of about a year and I'm shocked that all 4 of the units were very very quiet and clearly defective. The warranty service is great and customer service is quick to reply but I unfortunately have to move on from these headphones and from Jlab. Their apps don't work either. Seems like they don't have any quality control in their production whatsoever. I'm so disappointed because I really love the design of these headphones.
Response from jlabaudio.comBy steve, customer service, August 1, 2023
We are so very sorry to hear of all of the troubles : ( we definitely have some options for you. An email thread has been established to get you taken care of. We'll have you back up and running in no time.
Headphones work as advertised instructions were clear my only criticism is that where you plug the charging cord into is hard to see since I do have limited eyesight, but I was able to activate Unpair the headphones to my iPhone and I am using the unit now. Thank you.