Customer reviews from jlabaudio.com
JLab - Rewind 2 Retro Headphones - Black
Average customer rating
4.6
(1,113 Reviews)
Rating breakdown 1,113 reviews
5 Stars
848
4 Stars
180
3 Stars
39
2 Stars
19
1 Star
27
96%of customers recommend this product.
(
109 out of
114)
Customer Reviews for JLab - Rewind 2 Retro Headphones - Black
Customer Rating
1
All 4 units defective - garbage product!
on July 28, 2023
Posted by: Rebecca M
I have received 4 different units via the warranty and all of them have been defective. This has been over the course of about a year and I'm shocked that all 4 of the units were very very quiet and clearly defective. The warranty service is great and customer service is quick to reply but I unfortunately have to move on from these headphones and from Jlab. Their apps don't work either. Seems like they don't have any quality control in their production whatsoever. I'm so disappointed because I really love the design of these headphones.
Response from jlabaudio.comBy steve, customer service, August 1, 2023
We are so very sorry to hear of all of the troubles : ( we definitely have some options for you. An email thread has been established to get you taken care of. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Deb ent product
on July 25, 2023
Posted by: Bob y
Headphones work as advertised instructions were clear my only criticism is that where you plug the charging cord into is hard to see since I do have limited eyesight, but I was able to activate Unpair the headphones to my iPhone and I am using the unit now. Thank you.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
they are awesome
on July 20, 2023
Posted by: mirnamouse
they are so cool, the battery lasts a long time the sound is great and they are solid!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Definitely not better
on June 30, 2023
Posted by: CadrianWilkox
I agree with the other reviews. I have a set that's soo old and has finally needs replacing. Just booted up the new pair and the volume is bad, not nearly as clear and as good as my old pair. Thinking about returning them.
Response from jlabaudio.comBy steve, customer service, July 3, 2023
Agghhh, so very sorry to hear of your experience. Sounds like you got a bad unit : ( we'll gladly get it replaced for you. Replacement instructions have been sent to your email. We'll have a new set in your hands in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Love them!!!
on June 29, 2023
Posted by: JMArocho
I love them for my kids. Easy to use they last longer on the harder to break.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not Very Good
on June 23, 2023
Posted by: CrystalLite
I have a lot of trouble getting sound. That is all I can say.
Response from jlabaudio.comBy steve, customer service, June 26, 2023
Sorry to hear of the issues : ( Once paired, volume is controlled by the device you are connected to. If after maxing volume out on the device, should you have no sound, please use the email that has been sent your way to let us know. We will gladly get the unit replaced under our fast, free two year warranty. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
old school is cool
on June 20, 2023
Posted by: Ben1234
2nd pair now. Love these things for exercise and podcasts. Can't wear in ear and I haven't had much luck with bone conducting, so back on old school is cool.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Battery fails consistently
on June 6, 2023
Posted by: DaveZ
I have had 4 pairs of these, and the batteries have died after a few months or sooner on each pair. It is frustrating, because they are a good, inexpensive and light pair of headphones until they stop working. Jlab's customer service was excellent in making good , quickly sending new headphones and ultimately giving me a credit for the original amount. I wish i could say the same for the engineering and testing on this product.
Response from jlabaudio.comBy steve, customer service, June 7, 2023
We are so very sorry to hear of the defective units that you received. As you know, we will always help you out. If you ever need assistance, please feel free to reach out to us via support@jlab.com
Written by a customer while visiting jlabaudio.com