So disappointed . The earbuds keep cutting off and falls out of my ears constantly
Response from jlabaudio.comBy Steve, customer support, March 27, 2023
So sorry to hear that : ( sounds like you received a bad unit for sure. We will most certainly make that right. When you can, please reach out to us via support@jlab.com we will get you all squared away with a new unit. We look forward to hearing form, and getting you taken care of.
I have had these for about a year and a half with no issues now one has stop working and they still get 5 stars because they are truly reliable and serve my purpose. Now I am just going to order 2 pairs because it challenging to find high quality brown earbuds.
At 1st thought I was really shaky and I never wanted to do business with them again but they turned all around great customer service and experience thank
These wireless are excellent! They have held up. The sound is clear and when talking on the phone it’s clear and smooth. Not only that I drop one of the earbuds in the water by accident and they were not damage and works perfectly fine.