I received the JLAB Jbuds Air Executive as a gift, but unfortunately they didn't fully charge. The JLAB support team promptly provided steps to resolve the issue, but the problem persisted. However, JLAB went above and beyond by replacing the defective earbuds with new ones and they are now working perfectly. I would like to thank JLAB for their excellent support and replacement, especially considering I didn't have a receipt. I also appreciate the personal touch in your email communication; it feels like I'm talking to a human being rather than a computer, which is rare in this day and age. Thanks again for the excellent service.
I love the Air tones colours and had to go through a few hoops to get hem since I live in Canada. I wish these were sold in Canada (on the Canadian version of your website). These earbuds last for a long time and the price is very reasonable and sound is decent. What more can you ask for.
Sound quality is horrible and takes a lot of time. I prefer my Beats that falls out my ear over these. Water off money.
Response from jlabaudio.comBy jlab customer support, November 13, 2023
So sorry to hear of the sound quality issue : ( our apologies. We'll get those replaced for you under our fast, free two year warranty. Instructions have been sent your way. We'll have you back up and running in no time : )