Customer reviews from Samsung US
Samsung - Refurbished Excellent - 77 Class S90F Series OLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(771 Reviews)
Rating breakdown 771 reviews
5 Stars
639
4 Stars
80
3 Stars
21
2 Stars
19
1 Star
12
95%of customers recommend this product.
(
378 out of
398)
Customer Reviews for Samsung - Refurbished Excellent - 77 Class S90F Series OLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
great eco packaging easy set up great picture
on April 5, 2026
Posted by: rogmustanger
[This review was collected as part of a promotion.] Loved the easy setup and great picture quality with no tweaking of picture settings. Wobbly when moving around kind of scary.
Written by a customer while visiting Samsung US
Customer Rating
3
Great with a couple caveats!
on April 5, 2026
Posted by: Timstvhelp
[This review was collected as part of a promotion.] Great when it works!! Bought this tv in January since then have had two issues with the tv. 1st, straight from the box there was an issue with the motion sensor causing all sorts of issues. 2nd there’s a pixel that just went blue and stays blue while doing anything on the tv. Other than that the repair team has been amazing and while the tv works it’s fantastic.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, April 6, 2026
Timstvhelp,
Thanks for sharing your experience having your Samsung TV serviced. We hope the issue has been fully resolved.
Samsung remains committed to delivering the best possible product experience, quality, and value. Your feedback will be shared with both our product and customer care teams.
If there’s anything more we can do to support you, please don’t hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your experience having your Samsung TV serviced. We hope the issue has been fully resolved.
Samsung remains committed to delivering the best possible product experience, quality, and value. Your feedback will be shared with both our product and customer care teams.
If there’s anything more we can do to support you, please don’t hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great and Awesome TV... No regrets
on April 5, 2026
Posted by: Boyzclub2409
[This review was collected as part of a promotion.] Great TV. Awesome black levels... videos are very clear and crisp... Way better than watching in movie theaters. Best purchase ever for me. I was debating between LG C5 and this... finally went with it since it had QD-OLED and deals were better. Only negative things i could see is no Dolby vision. Not sure why Samsung doesn't want to spend a little extra on it. Even smaller brand like TCL and HiSense have them... But all-in-all very much satisfied. One advice would be to always wall mount it. I have kept my 77in on the TV stand provided... which seems stable... but even kids walking or running near it... makes the TV shake a little. And more importantly... there is a very mild coating of anti-glare on the screen. Within a week... my daughter nail marks in few places... finger smudge can be cleaned... but these nail marks wont go off with anything when they scratch that coating. This doesnt affect viewing anyhow... but when TV is off... at an angle and perfect light you always see it. No going back :-( So better wall mount.
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality, great features with the ecosystem.
on April 5, 2026
Posted by: Rafasa2
from Glenwood Springs, Colorado
[This review was collected as part of a promotion.] This smart TV has great quality for watching tons of content. Being in the Samsung ecosystem, it's got several cool features that I can use with my galaxy phone, tablet and earbuds. Being able to cast your tablet or phone is just a really cool addition. I also got one of the soundbars and it definitely took the setup to the next level. One can use the bar to cast sound from your phone as well. When using it for gaming, it switches to a gaming mode and it all looks amazing and the motion feels extremely fluid. If anything, there's a few small bugs I wish were not there, but nothing bad or annoying. Great purchase for sure.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game Graphics
on April 5, 2026
Posted by: EdTC
[This review was collected as part of a promotion.] Great TV! Huge upgrade from my pervious TV. Resident Evil Requiem Looked Amazing.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality!
on April 5, 2026
Posted by: Happy Customer
[This review was collected as part of a promotion.] The OLED 48 inch is perfect! The sound, picture quality is wonderful!
Written by a customer while visiting Samsung US
Customer Rating
1
OLED I don't think so.
on April 5, 2026
Posted by: Grinnal
[This review was collected as part of a promotion.] I paid extra for an OLED TV. My friend has a LG and the picture is fantastic amazing in fact. I wanted the same thing and since I have so many Samsung products I decided to stay within their environment. The TV looks like some cheapy that I bought from Walmart and not a $2,000 TV I bought directly from Samsung. I'm very disappointed I've tried watching 4K items, 4K fire stick items, the picture doesn't compare at all to the lg.
Response from Samsung USBy Samsung Specialist, April 6, 2026
We appreciate your input on the picture quality of Samsung’s S90F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung makes it IMPOSSIBLE to watch
on April 6, 2026
Posted by: No Samsung again
[This review was collected as part of a promotion.] Once again Samsung makes it IMPOSSIBLE to view a Guardians subscription ball game. After checking on line EVERYONE has the SAME issue.
Response from Samsung USBy Samsung Specialist, April 6, 2026
Hi,
We appreciate your review of Samsung’s S90F TV. So we can better understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s S90F TV. So we can better understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US